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During these times, innovative approaches are needed to assess and test patients for COVID-19. Thanks to the generous donations of two community members, Southlake has erected tents to serve as our Assessment Centre. Patients sent here will be assessed by a physician, who will make a clinical determination if a test is required. If a test is required, the patient will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.This is just one of the ways that Southlake is #byyourside.

Southlake’s COVID-19 Assessment Centre

Southlake has opened a walk-in COVID-19 Assessment Centre located in a medical field tent close to our East Entrance. Registration must be done over the phone before visiting the Assessment Centre. Please call 905-895-4521 ext. 2162, option #1, to register over the phone, same day, prior to arriving. Phone registration is open from 6 a.m. to 8:30 p.m. and the Assessment Centre is open for testing from 9 a.m. to 8:30 p.m. daily.

Calls are answered in order of queue, please be patient as wait times may be high. Please also be prepared to wait outside in a physically distanced lineup.

Please be sure to have your health card ready and arrive wearing a mask if you have one.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please use Ontario Ministry of Health’s self-assessment tool which will help you determine if you should come to our Assessment Centre:

COVID-19 self-assessment tool

Assessment Centre Hours
9 a.m. to 8:30 p.m.

How can I be seen at the Assessment Centre
If you have been advised to visit an Assessment Centre, please register over the phone at 905-895-4521 ext. 2162, option #1, same day, prior to arriving. Once you are registered, please come to Southlake’s Assessment Centre in the tents located near the East Entrance. Please bring your health card with you. 

What happens at the Assessment Centre?
Patients who come to the Assessment Centre will be assessed on arrival, given a mask (if they are not already wearing one), and will be instructed to wait in a physically distanced line outside the tent while they wait for a test. Patients will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.

If I am tested at the Assessment Centre, how will I find out the results?
Public Health will ONLY contact you to inform you of a POSITIVE result and will provide any other necessary information. Hospital staff are not authorized to release test results over the phone/text. Please do not call the hospital to ask for your test results.

COVID-19 test results are also available on the Patient Connect portal as they are received, both positive and negative. Patient Connect is an online tool that gives patients and families access to their healthcare information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week. To get enrolled please call the hotline at 877-733-5033, Monday to Friday from 8 a.m. to 4 p.m. You can self-enroll here if you gave your email address at registration.

COVID-19 test results are also available on the Province’s website.

If I am tested, how long will it take to get the results?
This will vary depending on the number of tests being performed. Patients will be advised to remain at home in self-isolation pending the results of their test.

Know the difference: self-monitoring, self-isolation and isolation for COVID-19