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Feel Good Fridays

Friday May 13, 2022

Each and every day, amazing things are happening at Southlake – and every Friday we’ll be highlighting the incredible work and activities taking place across our hospital. If you have an idea you would like to submit please send it to corporatecommunications@southlake.ca

Friday, May 13

  • National Nursing Week

National Nursing Week runs from May 9 to 15, and International Day of the Nurse is May 12. The theme this year is #WeAnswerTheCall and was developed by the Canadian Nurses Association to showcase the many roles that nurses play in a patient’s health-care journey. The pandemic brought to light the courage and commitment that nurses bring every day. Thank you to our hardworking, compassionate, and skilled nurses at Southlake for answering the call every day and provide the best care possible to our patients.

  • Sharing Nursing Stories

Throughout Nursing Week, we wanted to share incredible nursing stories from across Southlake. We asked staff from across Southlake to share stories of how they or their colleagues have #AnsweredTheCall. Read their stories here: https://southlake.ca/news/how-southlake-nurses-answer-the-call/

 

  • 2022 Nursing Now Ontario Awards celebrates nursing’s best

Congratulations to Guangxia Meng, NP, for receiving a Nursing Now Ontario Award from the Registered Practical Nurses Association of Ontario (WeRPN), The Registered Nurses’ Association of Ontario (RNAO), and the Ontario Nurses’ Association (ONA). Winners were selected by a panel of nurses based on having demonstrated the qualities of an exceptional nurse – high professional standards, superior clinical skills, and a compassionate practice. Guangxia was selected as a recipient out of over 400 nominations!

Guangxia thanks Southlake for 18 years of support, as well as her managers and coworkers. She also sends a special thank you to Southlake Foundation for supporting her continuing education.

 

  • Nursing Week poutine truck

A big thank you to Southlake’s Nursing Council for organizing free poutine for Southlake staff on Tuesday in honour of Nursing Week!

  • Southlake Physician featured on Shine podcast

This week, Dr. Bimpe Ayeni was featured on York Region District School Boards Podcast Shine. She spoke with them about her career, diversity, inclusion & challenging yourself to be the very best version of yourself! Click here to listen.

 

  • May 10 is Physiotherapy Assistant (PTA) Day

PTAs are vital to our team at Southlake. They assist with many treatments to ensure optimal patient outcomes. We are lucky to have over 20 dual trained Occupational Therapy Assistants and PTAs working at Southlake, caring for patients across the organization.

  • Staff Shoutout

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers.

“Marissa’s leadership and advocacy work related to MAiD has had an immeasurable impact on the health care experience for a countless number of patients and their families. Her commitment to establishing a MAiD program has also had a significant impact on the clinicians at Southlake who provide care to patients with serious illness. Her nursing care is patient focused above all else.”

To: Marissa Weiler
From: Dr. A Kassam

 

  • Recognizing Southlake Staff

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca.

 

  • Grateful Patient Highlight

My family and I had a great experience at the COVID-19 Assessment Centre, thanks to a very skilled nurse. This can be a stressful experience for a 4-year-old, having experienced multiple PCR tests and knowing it can be painful. Stacey, a nurse in the COVID-19 assessment centre, has extraordinary skills at dealing with children and making them feel comfortable, and making them feel part of the process! We are so grateful Stacey helped our daughter during this stressful time! – A.N.

 

  • McHappy Day

The community at large turned out in droves to support Southlake on McHappy Day on May 11. Proceeds from every food and beverage purchased supported Southlake’s Maternal Child Program! Thank you to McDonald’s Canada for supporting Southlake!

Friday, May 6

  • National Nursing Week

National Nursing Week runs from May 9 to 15. The theme this year is #WeAnswerTheCall and was developed by the Canadian Nurses Association to showcase the many roles that nurses play in a patient’s health-care journey. The pandemic brought to light the courage and commitment that nurses bring every day. We are excited to celebrate Southlake’s hardworking, compassionate and skilled nurses at Southlake and all you do to provide the best care possible to our patients. Keep an eye out for activities planned throughout the week! 

  • Homeward – Southlake Foundation’s new Maternal Child fundraising initiative 

To inspire the support of our communities, an anonymous donor will generously match all gifts made to Southlake’s new Maternal Child fundraising initiative – Homeward. This thoughtful donor will match donations made to the Initiative, dollar for dollar, up to $1 million, doubling the impact of donations. 

With community support, Southlake is raising $2 million to give our clinical teams the latest tools and equipment to support families and babies on their journey home. 

  • National Physicians’ Day 

While National Physicians’ Day on May 1 in Canada is an opportunity for us to celebrate the impact that physicians at Southlake have, we all appreciate that their knowledge, compassion and collaboration has a massive impact at our organization every day of the year. Thank you to every physician at Southlake for all you do! 

In honour of Doctors’ Day this week, we shared stories about some of our amazing physicians at Southlake.  

  • Dr. van Schaik, Physician Leader, Maternal Child Program, has provided expert insights throughout the pandemic. We’re grateful for her support and expertise. Click here to watch her latest interview. 
  • For anyone, the thought of surgery can be scary. Thankfully for our community we have physicians like Dr. Peniston, who provide leading edge, compassionate care. Click here to read. 
  • Five of the seven Ayenis are doctors, and three of them practice at Southlake. Their family journey might seem somewhat unconventional, but it’s the details that bring it to life. Read it here. 
  • Dr. Carolyn Teng is a cardiac surgeon, and one of the few experts in the province performing minimally invasive mitral valve repair and replacement surgery. Read more about this innovative procedure here. 

  • Perfusion Week
It’s Perfusion Week, which commemorates the work and contributions within the perfusion community. Perfusionists play a critical role during cardiovascular surgery, assisting the surgeon by managing the physiological needs of each patient. Cardiovascular perfusionists operate specialized equipment to support or replace heart and lung function during cardiovascular and thoracic surgical procedures, utilizing the heart-lung machine and other artificial circulatory and respiratory support devices. There are just over 300 clinical perfusionists in Canada and seven work at Southlake. Thank you, perfusionists! 
  • Asian Heritage Month

May is Asian Heritage Month, an opportunity to celebrate the contributions that Canadians of Asian descent have made, and continue to make, to our country’s growth and prosperity. 

The theme for Asian Heritage Month 2022 is “Continuing a legacy of greatness”. This month is a reminder for all Canadians to come together to combat anti-Asian racism and discrimination in all its forms. 

  • International Day of the Midwife 

International Day of the Midwife took place on Thursday, May 5. Thank you to the amazing midwives who practice at Southlake and in our community for providing high-quality care to pregnant patients and their babies. 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Cindy, you are worth your weight in gold. You are a pleasure to work with. 

To: Cindy Pierre
From: Mona O’Boyle

  • Recognizing Southlake staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful patient highlight 

Dr. Jay Silverstein has the very best bedside manner. After taking a detailed history and examination he gave me his findings and recommendations and I am most appreciative of his time. The hospital is blessed to have such an amazing doctor working in Emergency. Thank you, Dr. Silverstein and Southlake.

– M.D.

Friday, April 29

  • Patient Experience Week & Volunteer Week 

This week at Southlake we celebrated two very important weeks. Patient Experience Week and Volunteer Week took place from April 25-29, and we took the opportunity to thank our staff and volunteers for everything they do for patients every day. A special thank you to our Patient Experience team for their work in arranging an incredible week for Southlake staff and volunteers! 

  • Nature’s Emporium Run for Southlake 

The Nature’s Emporium for Southlake has raised more than $330,000 and counting for Southlake! There’s still time for you to donate, fundraising is open until May 13: http://ow.ly/KnJs50ISLJu.  
 
“This event would not be possible without all our communities’ support, and we are so grateful,” says Jennifer Ritter, Southlake Foundation President and CEO. “Over the last ten years, the event has raised more than $2.3 million to support Southlake. And while the ongoing pandemic has undoubtedly presented a challenge to many events, the Nature’s Emporium Run for Southlake has risen to the occasion.” 
 
A special thank you to our title sponsor, Nature’s Emporium. We are thrilled with the positive impact we have made in our community together through this long-lasting partnership. 
 
Read more: https://lnkd.in/eAkAkPrT    

  • National Physicians’ Day 

May 1 is National Physicians’ Day, an opportunity to recognize the extraordinary people who choose to serve in the profession of medicine. On May 1, please take a second to thank and celebrate the incredible physicians at Southlake for their tireless efforts on the frontline. 

  • Administrative Professionals’ Day
On April 27 we celebrated Administrative Professionals’ Day. Thank you to all the amazing administrative staff across Southlake who work so hard every day to create an environment where the best experiences happen. You are vital to our organization and ensure our smooth operation. We appreciate you!
  • Cancer Month

When you hear the words “it’s cancer” life is never the same. But what our patients will tell you is that when you’re faced with that diagnosis, Southlake’s Stronach Regional Cancer Centre is where you want to be. April is Cancer Awareness Month. To hear more about Southlake’s Stronach Regional Cancer Centre and to view the full video visit: http://ow.ly/NpvG50IUzUs.  

Donate today to support the most urgent needs of Southlake’s Regional Cancer Program: www.southlake.ca/donate  

  • A New Southlake

Yesterday the provincial budget was announced and included a reference to the recent $5M announcement to support Southlake’s exciting plan to build a new hospital and redevelop our existing site. To learn more about this exciting announcement visit www.anewsouthlake.ca.

  • Volunteers going above and beyond

Frank Britt, a volunteer in our Cardiovascular Prevention & Rehabilitation Program, had an idea. It was a simple idea, but he believed it could save a life – attach a small canister containing two 81mg aspirin to his key chain. Aspirin can be used in the initial stages of a heart attack to help reduce blood clotting and potentially lessen the severity of their outcomes. He then realized this is something others should do so he approached the program about it. The program thought this was a great initiative and now the canisters that Frank imagined are included as part of the annual “Beat Goes On, Walk for Cardiac Rehab” fundraiser.  

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Thank you for all you do! You have one of the hardest jobs! Thank you for listening, supporting and encouraging us. You wear many hats, and we admire how well you trouble shoot and run our hospitals. We love Cancer Care nurses! 

To: Grace Bent, Diane Cole, Sam Bunjevic and Marie Devald
From: Alex Munoz

  • Mental Health Week

May 2-8 is Mental Health Week and this year’s theme is “This is empathy”, with the tagline: #GetReal about how to help.  

  • Sometimes the best way to help someone is to make them feel seen and heard.  
  • If you have a friend who is struggling, you don’t need to solve all their problems. Understanding is a solution on its own.  
  • Before you give advice, listen. Empathy requires listening to someone and truly hearing what they are saying. Before you weigh in, tune in. 

Empathy is a skill and it’s something that you can learn. For more information visit www.mentalhealthweek.ca. 

Southlake’s amazing mental health teams help patients through a difficult time in their lives, and they are here for you, too. 

  • Recognizing Southlake staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful patient highlight 

I would like you to know that I had the pleasure of speaking with Sandra Reid, a Care Coordinator in the Stronach Regional Cancer Program at Southlake, who helped me through a very stressful situation concerning the drug I am on. Sandra was very professional and caring and managed to eliminate much of my stress by taking control of the problem and working out a solution. I am so appreciative for her assistance and her compassion. I am very thankful and grateful for her help.  

– V. P. 

  • Southlake 50/50 Raffle

Congratulations to Early Bird Draw Winner David Hetherington, a Pharmacist at Southlake!  

Every ticket purchased will help where it is needed most: supporting Southlake’s front-line caregivers with additional resources and equipment they need to deliver leading edge patient care, close to home. Don’t miss out – get your tickets today! www.southlake5050.ca  

 

  • Songs of encouragement from the SRCC PFAC

As proud members of the SRCC PFAC team, we wanted to take this opportunity to celebrate, appreciate and recognize the work you always do to support our patients and families.

We know that the past two years have been challenging and we wanted to send you some songs to brighten your day, put a smile on your face and add some pep to your step.  We won’t judge you if you dance.

Here are our top three songs:

  1. Fight Song – Rachel Platten (https://www.youtube.com/watch?v=xo1VInw-SKc)
  2. Unwritten – Natasha Bedington (https://www.youtube.com/watch?v=b7k0a5hYnSI)
  3. Happy – Pharrell (https://youtu.be/ZbZSe6N_BXs)

To access the full Spotify playlist, click here – https://open.spotify.com/playlist/1CdMLau2MIAFRuNLJUoTFJ?si=q3bfr3RHTdKwWbjZTGI4Qw

This playlist will be accessible with a free, Spotify account.

Thank you again for all that you do for our patients and their families.

Friday, April 22

  • Patient Experience Week/Volunteer Week 

Next week is Patient Experience Week and Volunteer Week! To celebrate we have a list of exciting events taking place across Southlake. Keep an eye on your email for details.

  • Easter Bunny visit 

Thank you to Crystal Minister, Food Services Associate, for spreading cheer to staff and patients on Easter Sunday by dressing up as the Easter Bunny! Crystal has been doing this for the past few years and visits Paediatrics, TCU, MCC and RNU in her costume to bring lots of laughter. 

  • Congratulations Mary McCarthy on first scientific paper 

Congratulations to Mary McCarthy, NP, for publishing her first scientific paper on referral bias in coronary microvascular dysfunction, facilitated by an RNAO research fellowship. Mary has been an NP in the Cardiovascular Integrated Physiology Unit at Southlake since its inception and has grown into a world expert in the field. She is one of only two Canadians on the International Microvascular Network and has been focusing on the principles and practicalities of creating a microvascular centre of excellence. She also consults internally on technical content for microvascular educational materials. Congrats Mary! 

  • Owning our role to improve the system 

Congratulations to our Medical Radiation team for having their abstract Optimizing Radiation Therapy Data Submissions Through Care Plans: Implication for Funding accepted to be presented as a poster at the Canadian Association of Radiation Oncology Annual Scientific Meeting. The incredible work of this group showcases Southlake’s dedication to our strategic goal: Own our role to improve the system. 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

In February 2022, a bad winter storm and car troubles left me unable to make it to my meeting and clinic at Princess Margaret Hospital. After searching for every possible solution, I reached out to my colleague Dr. Conrad to see if she would be able to attend on my behalf. I wasn’t sure she’d be able to do it as she has her own personal and career priorities, but without hesitation she offered to attend the meeting and clinic. Dr. Conrad helped by not only changing her regular schedule but also by sacrificing her time and energy. This showed me exactly to what extent we are part of a team and that we are here for each other. As oncologists working for a busy department with many acutely ill patients, we face a lot of challenges in our daily lives. When we add the COVID-19 pandemic issues and the problems that it added to our workplace and family, showing passion, and helping each other as a team is of greater importance than ever. I observed a great degree of kindness, passion and understanding among the oncology team during the last few years.  

To: Dr. Tatiana Conrad
From: Dr. Moji Taremi 

  • Congratulations to our Southlake 50/50 raffle jackpot winner! 

Abby F. won the Southlake 50/50 Raffle jackpot of $12,905. She is a Patient Services Partner right here at Southlake. Congratulations, Abby. 

Thank you to everyone who purchased tickets to Southlake’s 50/50 Raffle. Funds raised through this raffle will help where it is needed most: supporting Southlake’s front-line caregivers with additional resources and equipment they need to deliver leading-edge patient care, close to home. 

Our next raffle is currently underway. Don’t miss out, get your tickets at www.southlake5050.ca. 

  • Recognizing Southlake staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

Last week we featured members of our Medical Laboratory team in recognition of National Medical Laboratory Week. Learn more about our great Laboratory team members Ian, Maria and Elizabeth 

  • Grateful patient highlight 

Before surgery I had a terrible panic attack and the nurses who were on staff that morning were so caring and kind. One nurse stayed with me and helped me focus on deep breathing for several minutes. Having a panic disorder and being triggered by surgery is really hardhorrific, but the entire team that day listened to me, helped me and cared for me. I am deeply grateful to the surgeon, the anesthesiologist and the entire nursing staff on that morning.  

– A. H. 

  • St. John Ambulance Therapy Dog visit 

The St. John Ambulance Therapy Dogs were back at Southlake this week to help cheer staff up and decompress. Check out the photos and stay tuned for more visits in the future!

  • Congratulations to the Gestational Diabetes Remote Care Monitoring Team 

Congratulations to the Gestational Diabetes Remote Care Monitoring Team for all their success in launching a new pathway of care! Over the last six months 112 patients have received dedicated care from this team. Access to remote care has significantly reduced the number of patients who are lost to follow up and has also reduced the number of endocrinologist visits required for these patients. The team was invited to share their great work with digital leaders across the province as they participated in the Ontario Health Spotlight Presentation Series on April 21/22. The GDM Remote Care Monitoring Team members are Michelle Gotkind, Erin Zindoga, Olivia Siswanto & Rachelle O’Neill. 

Friday, April 8

  • Grateful Patient Story 

“On Saturday night, my mother Sarah Moore had to go to the emergency department because of a fall at home. With the current restrictions, her family was not able to be with her. At some point during all the testing someone noticed Saturday was my mom’s 84th birthday and a few of the staff sang her happy birthday. It was so heartwarming that in the midst of what must be unbearable exhaustion for all health care workers, they took the time to celebrate her. Even when she was leaving, and my sister was helping her into the car, staff continued to wish her a happy birthday as she left! Health care is part of our community and I’m thankful for those who have served so faithfully, especially through COVID!” 

-Irene Moore

  • Oncology Nursing Day 

Tuesday, April 5th was Oncology Nursing Day, a day to recognize the critical role oncology nurses play in patient care. The theme this year is ‘Together Again: Connection, Reflection, and Celebration’. We honor them for their commitment, dedication, and passion for helping those in need. Oncology nurses play a key role in their patients’ cancer journey from explaining a diagnosis to providing guidance through treatment, celebrating victories, and comforting patients and families through unimaginable setbacks. 

Even when faced with the most difficult situations, oncology nurses remained fearlessly committed to providing compassion and comfort to our patients. Never has there been a greater demonstration of oncology nurses’ fierce commitment to patients with cancer as in this past year.  

This year more than ever, we want to thank you for your dedication, and commitment to providing high-quality patient-centered care! 

 

  • National Medical Laboratory Week 

April 11-16 is National Medical Laboratory Week! There are 48 Medical Laboratory Technologists, 50 Laboratory Technicians, 3 Pathologist Assistants and 9 Pathologists at Southlake. They work on the frontlines on patient units, as well as behind the scenes performing millions of tests every year to help diagnose everything from cancer to diabetes to COVID19. Medical Laboratory Professionals at Southlake report more than 2.5 million tests per year. When you see a Medical Laboratory professional around the hospital be sure to say thank you! 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Hi Lindsey & Sandra, we wanted to recognize the two of you for demonstrating Always With Compassion. You both were extremely helpful, understanding, and courteous in helping update the Core Curriculum timeline information. You did not hesitate and just asked “how do we help” and completed it quickly. Thank you so much for supporting us through this update and sharing the communication. 

To: Lindsey Furlanic and Sandra Divalentin 

From: Tracy Parish and Emma Buckingham 

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful Patient Highlight 

In coming to Southlake for surgery and follow up therapy last year, I have seen the constant hassle that the pandemic workers have had to deal with for the past two years as they greet new arrivals and try to explain the constantly shifting procedures. Please let your staff know that we support our incredible hospital and the work that they do at Southlake every single day. Thank you! 

-L.H.

  • George Markow receives Good Citizenship award for walking for Southlake

A day before his 101st birthday, Newmarket’s walker for COVID-19 research George Markow received the Ontario Medal for Good Citizenship award by Ontario Lt.-Gov General Elizabeth Dowdeswell in a virtual ceremony. Just before his 100th birthday, Markow pledged to raise money for COVID-19 research by walking a kilometre a day for 100 days, for a total of 100 kilometres, in the courtyard of his Newmarket retirement home, the Roxborough. Markow raised more than $180,000, including a donation of $100,000 from the Galt Family Foundation, in support of pandemic research at Southlake and Sunnybrook hospital in Toronto. Read the story here.  

Friday, April 1

  • Thanking Southlake Staff 

Every day our staff do incredible work, and we are so thankful for all they do. As a small way to show how thankful we are, we recently installed these beautiful elevator wraps, so they are reminded every day, what a difference they are making. #byyourside 

  • We Stand with Ukraine

As a small way to show our continued support to Ukraine, we’ve lit up our bridge blue and yellow. We will continue to stand with Ukraine in their fight for their right to live free and in peace in their own land.   

  • St. John Therapy Dog Visit 

The St. John Ambulance Therapy Dogs will be stopping by Southlake on April 6 from 12 – 2 p.m. to help cheer staff up and decompress during their busy day. Staff can have a 10-minute visit in order to allow as many visits as possible. The therapy dogs will be back in the coming weeks so keep an eye out for updates. 

  • Southlake Community OHT Seeking Patient, Client and Caregivers to inform and help improve the health of their communities 

Through our partnership with the Southlake Community Ontario Health Team, we are excited to announce that they are seeking patient, client, caregiver, and community members interested in sharing their experiences of using and/or interacting with health and social services to inform and improve the way people access and receive care. The Southlake Community Ontario Health Team welcomes and encourages participation from people of all ages, backgrounds, and experiences. If you know of any patient, client, caregiver, or community members who reside and/or have used health or social services in Aurora, Newmarket, Georgina, East Gwillimbury, and Bradford West Gwillimbury, please encourage them to get involved and share their valuable experiences. Currently, Southlake staff are not able to participate, but we encourage you to pass along the opportunity to those you interact with every day! For more information to get involved, please visit https://southlakecommunityoht.ca/engagement/. 

  • Young donor makes big difference in Southlake’s POGO Clinc 

It was a big week for Atticus at Southlake. At only four years old he has also made a big impact at Southlake. He rolled in delivering this incredible sensory cart made possible by donations raised through his “Atticus Annual Golf Tournament” to the Paediatric Oncology Unit. This sensory cart helps keep children calm and distracted during cancer treatments. Atticus was also the first one to try it during his LAST port flush treatment! Congratulations Atticus and we are also so grateful for all that you do for Southlake. 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Monique, I just wanted to thank you for your tireless support. You go above and beyond to support our management team and have been a great resource over these last few months. Moving into the management position has had its challenges, but your constant support and advice has made the transition smoother. Thanks for all you do. 

To: Monique Campbell

From: Sandra Payne

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful Patient Highlight 

I just want to send a call-out to Sheila at Patient Connect. She was fabulous. Patient, helpful and extremely customer service oriented. It is so nice to experience someone as considerate and helpful as she is. Thank you, Sheila. You are a rock star!  

-K.W.

Friday, March 25

  • Southlake’s Virtual Community Town Hall  

On Tuesday, Southlake hosted a virtual community Town Hall to commemorate the second anniversary of the pandemic. Leaders across Southlake shared their reflections and perspectives from the last two years and looked back at the challenges and accomplishments of staff and physicians. 

We also discussed the hospital’s priorities as we look to a post-pandemic period of recovery, including the status of our Master Plan for a new hospital. If you were not able to join live you can watch it here: https://youtu.be/yLIgWFUpZMU  

  • Southlake’s security team receives Program of Distinction 

Congratulations to Southlake’s Security Department for recently being awarded the Program of Distinction Security Department Accreditation from the International Association for Healthcare Security and Safety (IAHSS). 

The Program of Distinction recognizes qualifying healthcare and safety departments that achieve and maintain a minimum level of certified officers, managers and directors within their security department. To qualify, 70% of security staff must hold an IAHSS certification. 

We are proud of the training and skillset our team has acquired. Thank you, Southlake Security, for everything you do to keep us safe. 

  • Pandemic Point of View

In early March we launched Pandemic Point of View – an opportunity for Southlake staff, physicians, and leaders to share their perspectives and reflections. This week we’ve highlighted our staff’s reflections on social media, including Debbie Fletcher-Queen, Data Administrator, Surgical Program. 

“There is no doubt this COVID-19 pandemic changed everything. Personally, I remember riding my bike in the early days of the pandemic on the near empty streets of Newmarket. It felt apocalyptic. I would wear my Southlake ID badge on the outside of my coat to ensure those around me knew I had a purpose in being out in the world. The Honk for Heroes community drive-by was incredible. The absolute love and support were palpable. I can still cry watching that video! To be alive at this time in history is remarkable beyond words; the strides in healthcare alone have vastly improved our mortality and morbidity rates. But there is nothing like the power of a pandemic to shake the very foundation of society. This is not necessarily a bad thing. As difficult as this pandemic has been, and I am very cognizant of the fact that I am not a client facing health care provider, it provides us with an opportunity to re-set. Re-set within the heath care setting, within our own lives here in Canada, and as global citizens. Because COVID-19 taught us there are grave gaps in our world, our humanity. But COVID-19 also taught us we are brave, resilient, and resourceful. I believe we have what it takes to bridge those gaps. Our tool? Hope.” 

Read more Pandemic POVs here: https://southlake.ca/news/pandemic-point-of-view/

  • Pharmacy Awareness Month 

March is Pharmacy Awareness Month! There are 53 pharmacists and 37 pharmacy technicians that work at Southlake. They work on the frontlines on patient units, as well as in the background, to ensure our patients get the lifesaving medications they need every day. They have a stressful job at times and the pandemic has added more challenges to their role as they’ve overseen COVID-19 vaccines, treatment, systems support, clinical trials and drug shortages. 

When you see a pharmacist or pharmacy technician around the hospital be sure to say thank you! 

  • Staff Retirement

Congratulations to Carol Williams, Manager of Professional Practice, Skin and Wound and Student Placements on her retirement from Southlake. Carol has been a nurse for 33 years. She started her career here at Southlake in 1999 on the Birthing Unit. Carol has held several positions in the organization; a RN on the Birthing Unit, a Nurse Educator, a Professional Practice Lead for BPSO and most recently the Manager for Professional Practice. She will be greatly missed by her Southlake family, and we wish her all the best in her retirement. If you are interested in participating in Carol’s retirement celebrations on Thursday, March 31, you can email jcampbell@southlake.ca for more information.

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Just wanted to send a shout out to pharmacist David Hetherington. He always goes above and beyond for his mental health patients, and has even personally picked up medications that patients needed to use in hospital from their group home, community pharmacy, etc. Great job, David! 

To: David Hetherington

From: Alena Saunders

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful Patient Highlight 

I want to thank all the staff in the Emergency Department for the excellent care I received when I came in with a head injury on Thursday night. Everyone working was amazing from the doctor, the nurses, the ECG tech, the CT tech, the lab and the ambassador that came in the room. We are so blessed to have this amazing facility in our community. Thank you so very much 

-M.F.

Friday, March 18

  • Southlake’s Virtual Community Town Hall  

Southlake is hosting a virtual community Town Hall to commemorate the second anniversary of the pandemic on Tuesday, March 22, from 7 – 8 p.m. Leaders across Southlake will share their reflections and perspectives from the last two years and look back at the challenges and accomplishments of staff and physicians. 

We’ll also discuss the hospital’s priorities as we look to a post-pandemic period of recovery, including the status of our Master Plan for a new hospital. Questions can be sent in advance to questions@southlake.ca or asked through the chat during the session. Visit www.Southlake.ca/townhall for more information and to join on Tuesday. A recording will be shared afterwards if you are unable to join. 

  • Pandemic Reflections Staff Town Hall 

If you missed yesterday’s Pandemic Reflections Town Hall for staff and physicians you can watch it at Southlake.ca/recording. It was amazing to hear the different perspectives from leadership across all areas of the hospital, their stand-out memories, and about how the pandemic has affected them and their teams. The collaboration of everyone at Southlake was a theme throughout the town hall, as it has been throughout this pandemic.  

Thank you to our amazing staff for sharing your stories and the compassionate care you provide, every day, in the most difficult of circumstances. 

  • Pandemic Point of View

Last week we launched Pandemic Point of View – an opportunity for Southlake staff, physicians, and leaders to share their perspectives and reflections. This week we’ve highlighted our staff’s reflections on social media, including our Vice President, Finance, Technology and Innovation & Chief Financial Officer, Rob Bull’s Pandemic Point of View:

“The event I will remember most is the community and first responder drive-by outside the hospital. The early days of the pandemic were incredibly eerie, like the outside world had fallen silent. The hospital was quieter, roads and streets were empty, and stores were closed. To see and hear an explosion of colour and noise from our community in honour of hospital staff was incredibly moving and gave a real boost to everyone’s spirits.”  

Read more Pandemic POVs here: https://southlake.ca/news/pandemic-point-of-view/ 

  • After two years of virtual races, Nature’s Emporium Run for Southlake is excited to welcome everyone back in person on April 24 

After two years of virtual meetings and, yes, virtual races, the Nature’s Emporium Run for Southlake is excited to welcome everyone back in person on April 24 to participate in a 5km walk or run along Davis Drive and right past our hospital. Registration is open now! 

We are still offering a virtual participation registration if you’d still prefer to do your activity on your own time, like walking, running, swimming or cycling (it’s up to you). We’re building on our success in previous years to provide you with an option to participate virtually or in person. All registrants who raise a minimum of $150 will unlock our virtual classes during April. And regardless of which option you choose, funds raised will help support critical equipment needs. 

We all have our reasons to participate in Nature’s Emporium Run for Southlake on April 24. And you can register too at www.runforsouthlake.ca. 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

The Vascular Access Team wants to send a huge thank you to Dr. Chan and the Interventional Radiology Team for going over and above to accommodate a patient!  

To: Katie Armstrong, Kandyce Whitehead, Jillian Swindle, Heather Cowieson and Dr. Chan 

From: Michelle Sullivan 

  • Southlake Community OHT to open a COVID-19, Cold and Flu Care Clinic in Georgina 

The Southlake Community Ontario Health Team (OHT) is once again providing access to health care services within the communities it serves, with the launch of a COVID-19, Cold and Flu Care clinic in Georgina. The clinic opened, by appointment only, on March 17, 2022, and will provide in-person care for those experiencing moderate cold, flu, or COVID-like symptoms.  

The clinic will be operated by Southlake Community OHT partner Enhanced Care Clinic and GoToDoctor.ca and will be staffed by physicians, nurses, and healthcare professionals from the local communities. For more information visit www.southlakecommunityoht.ca/covid-19-cold-and-flu-care-clinic  

  • Southlake Foundation 50/50 Raffle 

Our next raffle starts TODAY! Will you be our next winner? 

Kimberley P. of Newmarket won the Southlake 50/50 Raffle Grand Prize Jackpot of $9,900! Congratulations, Kimberley! Thank you to everyone who purchased tickets to the Southlake 50/50 Raffle.  

Get your tickets here: https://www.southlake5050.ca/  

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful Patient Highlight 

I just want to make sure that the hospital knows how very happy we are with the care that was provided to my father as he battled cancer for eight years. During that time, he was in the cancer centre weekly, and each time was met with kindness, compassion and gentle spirits. From the technicians who took his blood, to the volunteers, and of course the nursing staff. Everyone provided first rate care, week after week after week. Eight years is a very long time and yet in all that time he didn’t have a complaint about the staff and service they provided. I wanted to make sure you realize what a valuable asset you have in this team and hope this message reaches the proper people. In the current environment it is more important than ever that they realize how truly appreciated their work is. 

-K.U. 

Friday, March 11

  • Medicine is a family affair for the Ayenis 

Five of the seven Ayenis are doctors. Yes, you read that right. And of those five, three are currently practicing right here at Southlake. From Nigeria to Montreal, back to West Africa and then ultimately to Northern Ontario, the Ayeni family’s journey to medicine might seem somewhat unconventional. But as with any great story, it’s the details that really bring it to life. Learn more about this inspiring family and why they choose Southlake as their home: http://ow.ly/zwZu50IfYE9  

  • Introducing Pandemic Point of View 

Over the past two years of the pandemic, staff and physicians across our hospital have worked tirelessly to keep our patients and community safe. As we hit the two-year mark of the COVID-19 pandemic, we’ve asked people to reflect on their experience in an effort to highlight the incredible work that has been done over the past two years. 

Click here to read the Pandemic Point of View reflections. You can also click here to submit your own.  

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

A special note of recognition for spearheading the new daily call between the ED and EMHAU. I truly appreciate your leadership and enthusiasm in this new process. It is a work in progress, but it has already proven to be successful in enhancing communication and coordination of care. Great work! 

To: Andrea Garry and Michelle Morris
From: Liz Lalingo  

  • MedOncNow 

We’re pleased to let you know the Stronach Regional Cancer Centre at Southlake has developed a new podcast series, MedOncNow, to discuss new practice changing data as it emerges. The podcast is hosted by Dr. Shaqil Kassam, medical oncologist and Medical Director of Research at Southlake, and features key opinion leaders giving insights on how to incorporate practice changing data into our practices.  

The second episode is out now and reviews the practical use of Next Generation Sequencing in a community oncology clinical setting. Listen here. 

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

  • Grateful Patient Highlight 

The fast-track program in the ED is exceptional. Exactly how an emergency should be run. Broke my hand – was seen, x-rayed, casted, and follow-up appointment at hand clinic booked on my departure all in just over a hour. Amazing service. The hand clinic is great also. Well done Southlake staff! 

-K.R. 

  • Social Worker Week 

March 7 – 13 is Social Worker Week – a time to recognize the hard work, dedication, resilience and compassion of social workers. Social workers use their unique expertise to identify causes of stress, help with the development of coping skills, find solutions to problems and connect people with the resources they need. They play a pivotal role in our patient’s care journeys at Southlake, and we are extremely grateful for all they do every day. 

  • International Women’s Day – March 8 

This week we celebrated International Women’s Day, honouring the women who inspire us and make a difference in our hospital and community. 

We have so many amazing women at Southlake, in every area and department of the hospital. You all represent what this significant day is about and your commitment and strength is so admirable. Keep believing in yourselves, stay positive and remain strong always. The power we gain by lifting each other up is something we carry into society. We are proud to be by your side. 

  • Baby, I was Born to Run 

We are proud to introduce two Southlake Champions participating in the Nature’s Emporium’s Run for Southlake on April 24, 2022. Krissy Young and Kayla Toplis both have strong Southlake connections and are running for different reasons, but both are on the team for the Maternal Child Program. Kayla is a registered paediatric nurse at Southlake and Krissy is a mother of four three of her children have been in the NICU. They are co-captains of the team Baby, I was Born to Run. They immediately saw the potential in working together and liked the idea of healthcare workers and former patients working towards a common goal.  

Krissy is running 2.6 km every hour for 26 consecutive hours in an effort to raise $26,000, representing the 26 days her twins spent in Southlake’s NICU. Inspired by her paediatric patients, Kayla, will run, bike and row 380 km in an effort to raise $10,000. That goal represents 1 km for every child she has cared for over the past year. Learn more: http://ow.ly/Q2bL50IfYT3 

Friday, March 4

  • Retired nurses step up to join the battle against COVID-19 at Southlake 

For nurses Janice Allen and Tracy Blyth, helping people has been at the core of everything they have done throughout their careers. After both working long, meaningful careers in the nursing profession, Janice and Tracy retired, ready to relax and enjoy time with their families and friends. However, for Tracy and Janice, the splendors of retirement weren’t enough to stop them from playing their part in the fight against COVID-19. Click here to read more about how they came out of retirement to support Southlake.

  • With a pink coat and level head, Newmarket nurse helps save a life  

Southlake nurse Sheileen Goobie shares her harrowing story of how she saved a man’s life, all thanks to her quick-thinking, nursing instincts and her Nanny’s pink coat. Click here to read the story.

  • Staff Shoutout

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

A special note of recognition for spearheading the new daily call between the ED and EMHAU. I truly appreciate your leadership and enthusiasm in this new process. It is a work in progress, but it has already proven to be successful in enhancing communication and coordination of care. Great work! 

  To: Andrea Garry and Michelle Morris 

From: Liz Lalingo  

  • Staff Wellness Centre Reopening March 7 

We’re pleased to announce the Staff Wellness Centre will be reopening on March 7, 2022. The Staff Wellness Centre is open to physicians, security, contract workers, volunteers and those who work at Southlake Regional Health Centre!  

If you have any questions please contact StaffWellnessCentre@southlake.ca. 

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca.  

  • Grateful family highlight

My mother suffered a stroke recently. We weren’t allowed to go with her or see her because of COVID, of course. Every time I phoned, the nurses and doctors were nothing but kind and compassionate. They were also apologetic about the rules, but I knew what was allowed. They listened carefully to my concern for mum’s anxiety and comfort and assured me they would manage it. When it was evident mum wouldn’t recover, they called us in as soon as they thought she was somewhat aware. They allowed us the time we needed. They listened carefully to our last wishes, carrying out mum’s non-intervention directions. Jessica, Shannon and Adriana in CCICU were just what nurses need to be, for both the patients and family. Thank you. 

-K.M.

  • St. John Ambulance Therapy Dogs visiting staff! 

It’s a feel-good Friday with the return of the St. John Ambulance Therapy Dogs! The dogs returned to Southlake on March 4 from 12 – 2 p.m. to help cheer staff up and decompress during their busy day. Staff can have a 10-minute visit in order to allow as many visits as possible. The therapy dogs will be back in the coming weeks so keep an eye out for updates.

  • Southlake 50/50 Raffle draw has generated over $120,000 in gross revenue 

We have two big winners for Southlake’s new 50/50 community raffle. Angela F., a registered nurse at Southlake, won the first-ever jackpot of $35,885! In January, Karen K. of Bradford took home $23,505. Just three months after its launch, the Southlake 50/50 raffle has been a huge success, generating over $120,000 in gross revenue. Tickets can be purchased at www.southlake5050.ca. 

Welcome back volunteers! 

We are excited to announce that our volunteers will be returning to their roles at Southlake on Monday, February 28. Thank you to all of our Southlake volunteers for the work that has been done behind the scenes throughout the pandemic. We are so excited to have you back in the hospital, helping to deliver the best patient experience. 

Be sure to say hi if you see them around! 

Southlake Foundation announces its new Maternal Child Initiative – Homeward  

At Southlake we are proud to welcome over 2,600 babies a year and the NICU cares for 500 of those babies fighting the toughest battle of their lives. Sarah and Zoe were two of them. 

They faced many challenges during their first few breaths of life. But their parents Wendy and Chris Neal are forever grateful when they look at their 22-year-old twins today. They received the best possible care when they were born at Southlake.  

In recognition of this experience, they have joined Southlake as Lead Community Volunteers for Homeward, the new $2 million Maternal Child Program fundraising initiative in support of the NICU and Birthing Unit at Southlake. Read more: http://ow.ly/NUco50I0ohZ  

Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Congratulations Allison. The CNA certification is a huge achievement! You put a lot of hard work and personal time into obtaining this goal. Thank you for being a great role model for RPNs at Southlake!  

Context – Allison, a RPN in the Urgent Geriatric Clinic, went above and beyond when she pursued her Canadian Nurses Association certification in Gerontology on her own initiative. Recognizing that her day-to-day work is with the senior population, Allison sought to expand her knowledge in geriatric care. This is a significant achievement for both Allison and the organization, and we are hopeful that Allison’s success encourages other RPNs to pursue CNA certification in their specialty! 

To: Allison Sanderson 

From: Anne Forsey 

Pink Shirt Day 

Wednesday, February 23 was Pink Shirt Day, a day to raise awareness about the issues surrounding bullying in schools, workplaces, homes and online. The theme of this year’s Pink Shirt Day is Lift Each Other Up. As people continue to embrace their cultures, identities and true selves in more open and direct ways, it’s more important than ever to have greater acceptance, respect and inclusion for everyone.  

On Pink Shirt Day we chatted with social worker Dalyce and child and youth counsellor Amanda from Southlake’s Child and Adolescent Inpatient Unit, which is a part of our Mental Health Program. View the video here. 

While they have seen increased social isolation over the past two years and specifically more online bullying, they’ve also noticed a significant increase in our community’s general awareness towards anti-bullying. As a result, families and kids are more educated about bullying and how to prevent it. 

Their top Pink Shirt Day tip: Youth do not always verbalize a problem, but sometimes, changes in behaviours can point to something that is not quite right. It is important for parents and adults supporting them to check in regularly. A simple “tell me about your day” or “tell me something that made you happy/sad today” can open the lines of communication. Whether a child is being bullied, bullying themselves or is a bystander, these conversations can lead to teachable moments. 

Thank you to all our staff who wore pink on Wednesday to stand together against bullying. For more information: https://www.pinkshirtday.ca/. 

Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

This week we recognized Melanie, a unit Clerk in our Coronary Intensive Care Unit (CICU), team on our social media channels, so be sure to check it out if you missed it! 

Grateful Patient Highlight 

I wanted to write you to tell you what a positive experience I had at Southlake. I was in the Emergency Department, and I was very afraid. Every staff member who worked with me was professional, kind, compassionate and patient. It was a hard night but made much easier by the extreme quality of care I received. I cannot thank the ED team enough.  – G.M.

Southlake 50/50 Raffle 

We’d like to take this opportunity to thank everyone who contributed to making Southlake’s 50/50 community raffle last month such a huge success, raising $47,010. Congratulations to Karen K., who won the jackpot of $23,505!  Be sure to purchase tickets before Wednesday, March 2 to qualify for the $1,000 Early Bird draw. Every ticket purchased will help where it is needed most: supporting Southlake Regional Health Centre front-line caregivers with additional resources and equipment they need to deliver leading edge patient care, close to home. Don’t miss out – get your tickets today: http://ow.ly/3XuC50I2KyY  

Friday, February 18

  • Register for the 2022 Nature’s Emporium Run for Southlake and beat The Trauma Chasers record! 

The Nature’s Emporium Run for Southlake is our hospital’s largest event, and we’re rallying behind our healthcare workers like last year’s Hospital Department Challenge winners, The Trauma Chasers, Southlake’s Emergency Department team. 

Last year, The Trauma Chasers raised $10,622 for Southlake. Because they participated and raised more than $10,000 they were able to designate the funds right back to the Emergency Department and experience firsthand the difference this made for our hospital. Every hospital team has the same opportunity to participate, raise and designate funds. 

Register today at http://ow.ly/4mWH50HRTJn 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

We want to recognize Katie Lu for the amazing work she has done on the CAP unit. Katie has gone above and beyond to support our families. She has been a constant point of contact, making herself available to be involved with phone calls and meetings with patient’s families whenever needed. Having your child admitted to the hospital is always a scary experience, but Katie’s patience and empathy ensures that our patients and their families can make informed decisions about care and feel confident and supported in discharge planning. Thank you so much, Katie! You are the best! 

To: Katie Lu 

From: Dr. Grigoreva, Dalyce, and the entire CAP unit team 

  • Monday is International Mother Language Day 

Diversity is our strength! Southlake is proud to serve a diverse population of patients. We strive to create an environment where the best experience happens. Monday is International Mother Language Day, and we encourage everyone to take action to help empower our patients to actively participate and manage their own health. Language barriers have a significant impact on health care quality, particularly in the areas of effectiveness, safety, timeliness, patient satisfaction. Southlake has 24/7, 7 days a week interpretation services available for staff needing to communicate with patients. Staff can connect to interpreters by phone within minutes. 

  • Congratulations to the COVID@Home and GDM Pathway Remote Care Monitoring Teams

Congratulations to the COVID@Home and GDM Pathway Remote Care Monitoring Teams who hit their patient enrollment target of 300 enrolled patients!  These teams have been working hard to provide virtual care to these specialized patient populations to ensure access to care during the pandemic.  Thank you for your continued hard work and dedication to these programs and patients.

  • Recognizing Southlake Staff  

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca. 

This week we recognized Arlene Yadao, RN in Cardiac Surgery for heart month, and Brandi Ferenc, a Journeyperson on our Facilities team on our social media channels, so be sure to check them out if you missed it! 

  • Thank you, Southlake! 

We received a thoughtful thank you message addressed to staff through our website that we would like to share with you. 

To the staff at Southlake,  

Thank you for making a difference every single day and making the decision to put yourself on the front lines. We appreciate everything you do! You are amazing! THANK YOU! 

– Laura, Newmarket resident 

  • Ministor of Health visit – Clinical Extern Program 

Last Friday our local MPP and Minister of Health Christine Elliott visited Southlake to learn about our Clinical Extern Program. 

This program provides valuable hands-on clinical experience for nursing and allied health students to support their transition into a fully licensed provider role. Since the program launched in January 2021, Southlake has hired 163 externs. So far 32 have transitioned into permanent roles at our hospital. The program is supported by dedicated leaders in Professional Practice and enabled by amazing mentors across the organization who help to facilitate the learning and support the externs. The externs themselves have formed a community and supplement their clinical learning with activities such as a journal club and workshops on resume writing and interview skills. Our nursing staff also benefit from this innovative program and they have supported the externs every step of the way, valuing the extra help in their units and clinics. With our focus on staff recruitment and retention moving forward, programs like this will be of critical importance. 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers.   

Thanks Jill, for paying attention to detail and speaking up when things don’t look as they should. You made an excellent catch in the patient schedule, and I appreciate you going the extra mile to understand what you were looking at and to correct it!  Fantastic patient care! 

To: Jilian Watson 

From: Sarah Ramage Lee 

  • Resident Doctors Appreciation Week 

It’s Resident Doctors Appreciation Week and we want to thank our amazing residents at Southlake! Resident doctors are the doctors of tomorrow and an integral part of our healthcare system. Our resident doctors at Southlake provide vital health services to patients and the healthcare system. 

Southlake’s residents have worked collaboratively with hospital staff throughout the pandemic to support our community. We are grateful to them for their dedication to primary care and congratulate them for all of their accomplishments. 

  • Heart Month 

For Heart Month we’re showcasing some of our incredible cardiac staff across Southlake and highlighting the amazing work they do each day. Today, we’re proud to showcase some of our cardiovascular surgery unit team! In their roles they collaborate to minimize symptoms, provide care before and after procedures and help ensure a smooth transition home for our cardiac patients. They play a vital role in supporting our patients needs while they are in hospital. Thank you for all you do each and every day! 

  • Grateful patient highlight 

  • Grateful family highlight 

“I just want to make sure that the hospital knows how very happy we are with the care that was provided to my father, E.B., as he battled cancer for eight years.  

During that time, he was in the Cancer Centre weekly, and each time was met with kindness, compassion and gentle spirits. From the technicians who took his blood, to the volunteers and of course the nursing staff. Everyone provided first rate care, week after week after week. Eight years is a very long time and yet in all that time he didn’t have a complaint about the staff and service they provided.  
I wanted to make sure you realize what a valuable asset you have in this team and hope this message reaches the proper people; in the current environment it is more important than ever that they realize how truly appreciated their work is.”

– K.U. 

Friday, February 4

  • Thank you NewRoads LakeRide cyclists! 

Cyclists in NewRoads sixth annual LakeRide raised more than $106,000 in September in support of Southlake. A great big thank you to everyone who participated! Thank you as well to NewRoads Automotive for their continued support of this event. The next NewRoads LakeRide is September 25, 2022, so mark your calendars! 

  • February and Forever: Celebrating Black History today and every day 

February is Black History Month, a time to honour the achievements and contributions of Black Canadians and their communities. This includes acknowledging and celebrating Black staff, physicians and volunteers. Given this year’s theme is February and Forever: Celebrating Black History today and every day, we invite everyone to learn more about black history in Canada and take action against anti-Black racism. Please check your email for free resources and virtual events that are happening throughout the month. 

See Dr. Bimpe Ayeni, Southlake’s Chief of Plastic Surgery speak at Simcoe County Community Organization’s Black History Month Virtual Kick-Off on Friday, February 4 from 7 – 9 p.m. Register here: http://2022bhmsimcoe.eventbrite.com. 

 

 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

It was a Feel Good Friday for the patients in the Acute Pod on RNU on Friday, January 28. Shout out to the all-male team of primary nurses. Thank you, Ahmed, Ali and Joseph, for your kindness, hard work and compassion. You make a great team! 

From: Brittany Lyall 

  • National Eating Disorders Awareness Week

February 1-7 is National Eating Disorders Awareness Week. At Southlake, our Eating Disorder Program is a regional program that provides a spectrum of services from intensive services for inpatients, day treatment, outpatient services and multifamily therapy. Southlake’s team has responded and adapted to manage the growing increase we have seen in eating disorders throughout the pandemic under the exceptional clinical leadership of Dr. Ahmed Boachie. The increase in those seeking treatment for eating disorders has been unprecedented. The Eating Disorder team works incredibly hard to ensure access to resources, and safe, high-quality patient care. Thank you to our incredible team for your continued efforts, your hard work and your dedication to this incredibly important work. 

  • World Cancer Day – February 4  

Today is World Cancer Day, a day to come together to honour and remember everyone affected by cancer, and take action to change the future of cancer. Our teams in Southlake’s inpatient cancer care and the Stronach Regional Cancer Centre play a valuable role in supporting the patients and families who receive care here at Southlake. They are all committed to making a big and lasting, positive change. A big shout out to all our team members making a difference in the lives of cancer patients.  

  • Grateful patient highlight 

I spent two nights at Southlake after a surgery. I cannot possibly say enough nice things about my care and the awesome nursing staff on the 5th floor. All the nurses were so kind, thoughtful, and attentive. And they work extremely hard during their long shifts. With sincere gratitude and respect I say thank you so very much! 

-C.S.

  • Congratulations Clinical Externs! 

The Clinical Externs team is excited to celebrate the upcoming one-year anniversary of the eight original externs who started working at Southlake on February 13, 2021. Best of luck to all the externs as they return to school! Special thanks to Sue King, Program Coordinator, for all that she has done, and continues to do, to support these learners within our organization. 

To date, the program has seen 163 externs hired at Southlake with 30 externs transferring into registered roles within the organization. This semester 29 externs are completing their consolidation placements here at Southlake.

Friday, January 28

  • Crossing the finish line of Southlake’s mental health campaign together 

We are on the front lines of a hidden crisis made worse by the strain of COVID-19. We face unrelenting demands with an average of 17 people coming to our Emergency Department every day experiencing a mental health crisis. But together, we took action and prioritized mental health because of our communities’ generosity. We have reached 86% of our Better Begins Today – Mental Health Campaign $7.5 million campaign. As a result, we’re transforming the lives of those with mental illness by building spaces that heal.  

Last year, we opened the doors to our new Emergent Mental Health Assessment Unit so that those in crisis don’t need to share an Emergency Department with those experiencing physical illness and injury. Patients can now start their treatment the moment they come through our doors in a space that provides peace and dignity. To see the impact of the new Mental Health Assessment Unit, watch the video below and hear from Dr. Gaurav Mehta, Medical Director for Inpatient Psychiatry and Aga Dojczewska, Manager of Inpatient Adult Mental Health and Emergent Mental Health Assessment Unit. They are committed to delivering the best possible care for every person in crisis who turns to Southlake. 

  • Bell Let’s Talk Day 

Wednesday, January 26 was Bell Let’s Talk Day, a day that reminds us of the importance of breaking the stigma around mental illness and helps to create positive change. Thank you to everyone who shared how they support themselves and take care of their own mental health, shared words of encouragement, and thank you as well for being there for each other. View the photos on Southlake’s social media channels. 

  • Staff Shoutout 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Thank you, Robbie, for caring so much about your colleagues! It was so wonderful of you to come to the hospital in the middle of the night to ensure that everyone else could have a good shift. Much appreciated!  

Context: Robert came in at 3:30 in the morning when he heard that one of his colleagues did not have break coverage overnight.  

From: Julie Schmidt 
To: Robert Nebitko 

  • Recognizing Southlake staff 

Every day our staff are doing incredible work across our hospital. As we collectively work through another difficult wave, we want to profile you and share with our community what motivates you to keep going. If you are interested in being profiled on our social media channels, please email corporatecommunications@southlake.ca 

This week we recognized Anne Forsey, Clinical Manager, for her work in getting the COVID-19, Cold and Flu Clinic up and running in a short time period. Be sure to check her out on our social media channels if you missed it!   

  • Grateful patient highlight 

On the 1st of January 2022, I came to the ER at around 8 p.m. for what ended up being severe clotting in both my lungs and my left calf. I ended up being admitted to the Cardiology ward and was discharged on Tuesday, January 4. I cannot express just how wonderful everyone was during my time at Southlake. From the nurses to the doctors to the imaging technicians to the janitorial staff to the kitchen staff – every single person I interacted with was kind, professional and helpful. I have a job where I spent many years doing shift work and I know how challenging it can be, so I was so impressed with everyone’s professionalism. I have always respected health care professionals and that respect only grew during my time at Southlake. Thank you to everyone for taking such great care of me, you are all wonderful people!    

– M.M.

  • Team Recognition 

I’d like to share a shout out to Tim Hortons staff. They’ve been so great and speedy during this period of complimentary snacks and drinks and have been so busy they deserve a big high five for constantly getting through all our orders. Thanks so much team! Teamwork makes the dream work.

– Kalei Morrison, RN, Surgical Suite 

  • Congratulations Janet Pereschuk on your retirement!

Janet has been an ECG technician at Southlake for more than 30 years. Congratulations Janet on your retirement this week and thank you for your long dedication to Southlake. We wish you all the best!

 

Each and every day, amazing things are happening at Southlake – and every Friday we’ll be highlighting the incredible work and activities taking place across our hospital. If you have an idea you would like to submit please send it to corporatecommunications@southlake.ca

Friday, January 21

  • Southlake COVID-19, Cold and Flu Clinic 

Congratulations to the team at Southlake’s new COVID-19, Cold and Flu Clinic for a successful launch on Wednesday, January 19! The clinic provides a convenient option for those experiencing symptoms to be seen in person by a healthcare professional. Teams from across Southlake came together to get this clinic up and running. Thank you for everything you do for our community. You can read more about the clinic here. 

 

  • Southlake Mo’ Off 

Don’t let the masks fool you, our Southlake Facilities Operations department and Information & Communications Technology department got their ‘stache on and helped raise funds for Cancer Below the Belt during their November ‘Stache for Southlake initiative, “Mo Off”. The two Southlake teams collectively raised $4,545. 

 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Hello, today I rounded with Nazira. She wanted me to recognize all of youShe said she has never worked with such a great team. Everyone has been so supportive, helpful and kind. She especially likes it when you show her ‘your way’ of doing something. You have made her feel welcome and she feels comfortable asking questions when she is unsure of something. Thank you for being an amazing team! 

From: Samantha Hennigar 

To: Colleen Collins, Robin Taylor, Melanie Boland & Catarina Custodio

  • Recognizing Southlake Staff 

Every day our staff are doing incredible work across our hospital. As we collectively work through another difficult wave, we want to profile you and share with our community what motivates you to keep going. If you’re interested in being profiled on our social media channels, please email corporatecommunications@southlake.ca 

  • Feel good videos

This week’s feel-good video features Carter – a boy from Toronto who perfectly captures how we all felt about the snowfall this week. If you have come across any feel-good videos, please feel free to share with corporatecommunications@southlake.ca. 

  • Team Recognition 

I would like to recognize the RNU team. Our team consists of amazing nurses and PSP’s, rehab therapists, pharmacist, unit clerks, EVS (Environmental Services), externs, Dr. Srour, Dr. Jivraj, Marissa our Nurse Practitioner, Tricia our Nurse Educator, Helen our Social Worker, and our Manager Tammy Rogers (and a few I’ve likely forgotten). I thank everyone for their hard work, especially during this tough time. We have the best teamwork, communication, and collaboration within our interprofessional team that not only improves patient care and outcomes but always shows what a strong group can overcome. There are some challenges, but we always try to learn from them. Kudos to everyone for following IPAC instructions and getting out of COVID outbreak in record time. I am proud to be a part of this amazing team. Keep up the excellent work RNU! 

– Zoe Marcu, RN, RNU 

  • Thank you to Viera Restoration and the Rodrigues family! 

We appreciate Viera Restoration and the Rodrigues family and friends who donated 134 care packages that were distributed primarily to Southlake COVID-19 patients during the holiday season. 

  • Thank you to Vince’s Market! 

Thanks to Vince’s Market 2021 Community Product Initiative, they donated $25,812 towards mental health. We have reached 86% of the $7.5 million goal of our Mental Health campaign. We are grateful to Vince’s Market employees and generous customers for prioritizing mental health care in Southlake communities. 

Friday, January 14

  • Wellness Bundles 

At Southlake, our purpose is to build healthy communities through outstanding care, innovative partnerships, and amazing people. In alignment with this, we want to recognize the hard work and the challenges that staff and physicians have been going through, especially during this recent wave of the Omicron variant.  

This week, we will be providing units with Wellness Bundles. In these bundles, you will find some treats to enjoy after your shift or safely on-site following IPAC guidelines. The Wellness Bundles will be replenished weekly. We have also added some resources to the Bundles to help with your wellness. We are moving to these Wellness Bundles from the previous Wellness Cart to promote physical distancing and reduce crowding around the cart. We will be coordinating deliveries of Wellness Bundles with leaders from the off-site locations. 

  • Southlake Heroes

A patient recognized Registered Nurse Cindy Bauld for making a difference in their hospital care after their experience at the Coronary Intensive Care Unit. They made a donation in her honour. Thank you, Cindy, for your incredible work and inspiring giving to Southlake #SouthlakeHeroes 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

I would like to highlight the amazing work the welcome centers and the patient scheduling office have been doing over the last month or so. They have fielded a high volume of calls from both the public and staff on how to book their COVID swabs. It has been so busy that we had to add another shift just to help manage the volume of calls. It hasn’t always been easy, people have not always been kind, but the team of non-clinical workers has handled it all with grace while trying to support the person on the other line. This group of workers often goes unnoticed, but they are one of the first people our patients see whether it is through the Welcome Centre or the Emergency Department.  

From: Samantha Hennigar 

To: Welcome Centre and Patient Scheduling staff 

  • Recognizing Southlake Staff 

Every day our staff are doing incredible work across our hospital. As we collectively work through another difficult wave, we want to profile you and share with our community what motivates you to keep going. If you’re interested in being profiled on our social media channels, please email corporatecommunications@southlake.ca 

  • Southlake staff member recognized by South Simcoe Police 

Congratulations to Sheileen Goobie, a registered nurse from Cancer Care, who received the South Simcoe Police Citizens Award. Sheileen was recognized for her courageous efforts in November 2021, after she helped a stranger in distress outside of a local business in Bradford West Gwillimbury. Sheileens quick action saved the man’s life.Thank you Sheileen for being a shining example of Southlake values in our community and congratulations on your award! 

  • Next Southlake 50/50 Raffle starts Friday, January 14 

The Southlake 50/50 Raffle is back this Friday, January 14 and ready to give away thousands of dollars. Our first-ever raffle raised $71,770. Congratulations to Southlake staff member Angela, who won the jackpot of $35,885! Be sure to purchase tickets before Monday, January 31 to qualify for the $1,000 Early Bird draw and the final grand prize. 

  • Feel good videos

Here’s a cute video to put a smile on your face. If you have come across any feel good videos, please feel free to share with corporatecommunications@southlake.ca.

https://twitter.com/buitengebieden_/status/1481918685396840450?s=20

  • New Year’s Baby 

Southlake welcomed baby Ayva, our New Year’s baby, at 10:26 a.m. on January 1, 2022! Ayva weighed six pounds nine ounces. Congratulations to the family on your beautiful addition and thank you to RN Nicloe Vernon and her team for helping to share this hear-warming picture on New Year’s Day! 

  • Register Now for Nature Emporium’s Run for Southlake 

Registration is now open for the 2022 Nature’s Emporium Run for Southlake. Join us either in person on Sunday, April 24 or virtually from Sunday, April 24 to Friday, April 29. Register here. 

Friday, December 24

  • Holiday Heroes and IPAC Holiday Quiz gift card winners 

Thank you again Southlake staff for helping us donate a mountain of toys for the Holiday Heroes Toy Drive! Everyone who donated and filled out the form was eligible to win prizes. Congratulations to our three winners Mackenzie Roberts (RNU), Amrita Tyagi (IT) and Kim Pegg (CVICU)! Corporate Communications will contact you about your gift cards. 

Thank you to everyone who took the time to complete the IPAC Holiday Quiz. For those curious, Medical Mask was the most popular piece of PPE, with Gloves coming in a close second place. The winner of IPAC’s Holiday Quiz for a $25 gift card was Betty Woodcock. Congratulations Betty! 

  • Live music in Southlake’s lobby 

Southlake’s John Marshman, VP Capital, Facilities and Business Development, was in our lobby earlier this week spreading holiday cheer by playing his cello for all to hear! We hope you had a chance to listen. 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

I wanted to pass this story along to let you know how wonderful and caring the inpatient cancer care unit staff have been and continue to be! For a few years now the staff have been donating funds towards purchasing a little gift for every patient in the hospital to receive on Christmas day. This year they donated just over $800 to the Santa Fund! It is not easy being in the hospital, and this act of kindness will bring smiles and joy to the unit and patients this holiday season. 

From: Meghan Garbutt 

To: Inpatient Cancer Care Team

  • Recognizing Southlake Staff 

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca 

This week we recognized Mitch GreeneOrganizational Development Associate, so be sure to check him out on our social media channels if you missed it!  

  • Christmas in the NICU 

The children were nestled all snug in their beds, while visions of sugar-plums danced in their heads. Santa Claus and his little helpers have come all the way down from the North Pole to Southlake’s NICU to spread holiday cheer! 

Click here to view the adorable photos.

  • Holiday kindness on the inpatient cardiology unit 

On the inpatient cardiology unit, Carolyn Brown, RN, went above and beyond to make spirits bright this holiday season. Carolyn organized a festive activity where the names of all staff members were placed in a box to be drawn by other members of the team. As team members drew names out of the box, they were asked to write something kind about the person whose name they pulled out on an ornament and hang it on the Christmas tree!  

Carolyn handcrafted nearly 100 paper ornaments to spread cheer amongst her colleagues this holiday season! Carolyn is the chair of the unit council, a compassionate nurse to her patients, and an inspirational leader who reminds us how important it is to raise each other up and embrace the power of many! 

  • Trees of Giving supports Southlake’s frontline workers 

King Heritage & Cultural Centre donated $2838 to Southlake during its Trees of Giving event from November 20 to December 18. Paediatric, child and youth patients crafted beautiful decorations for our Southlake tree! Funds raised through public voting will support Southlake’s most urgent needs in honour of our frontline workers. Check out the festive trees and who won best in show here: https://youtu.be/7gjyCNUgAig. 

  • Messages of hope and gratitude from students 

Students from Pickering College have been busy writing letters of gratitude and holiday wishes to healthcare heroes and patients at Southlake.

“Dear patients, although you are in the hospital, do not worry, you are under good care. All the good doctors and nurses at Southlake will help you recover. I hope you enjoy this season. Merry Christmas.” 

Thank you, Pickering College! We appreciate your messages of hope! 

  • Congratulations to our Southlake 50/50 Raffle Jackpot Winner, Angela Forbes, who won the jackpot of $35,885!  

Angela is a registered nurse at Southlake and started at the Cardiac Program in 2005, followed by Critical Care, and most recently, she recently joined Clinical Informatics. “I work with some of the brightest, caring and resilient people I know,” says Angela.  A portion of her winnings will go to the Canadian Nurses Foundation – CNF COVID-19 Fund for Canadian Nurses, the Terry Fox Foundation, and York Region Food Bank. 

Thank you to everyone who purchased tickets to Southlake’s first 50/50 Raffle. Funds raised through this raffle will help where it is needed most: supporting Southlake’s frontline caregivers with additional resources and equipment they need to deliver leading edge patient care, close to home. Stayed tuned for the next 50/50 Raffle in January 2022. 

  • Catered dinner for those working December 25 

As a token of our appreciation, Southlake is arranging to have individually packaged turkey dinners delivered to all staff, physicians and contractors who are working on Christmas Day (main campus and Finch and Church sites). This will be catered and will also include vegetarian options. 

  • Free Tim Horton’s coffee/tea for staff over the holidays on the main campus 

For those who are working at the main campus over the holidays, we are offering a free medium-sized coffee or tea at the onsite Tim Hortons from 12:30 a.m. to midnight on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day. Please show your Southlake badge. Thank you all for everything you do! 

Friday, December 17

  • Holiday Heroes 

Thank you to our Southlake staff for helping us raise a mountain of toys for the Holiday Heroes Toy Drive! This year we returned to our traditional approach of collecting new toys, clothing and gift cards to present to York Regional Police for families in need this holiday season, and it was so nice to see our Southlake lobby overflowing with toys again. 

For the past 25 years, the Holiday Heroes campaign has raised more than $2.1 million thanks to community partners like Southlake. All of these donations have stayed in York Region, having a direct impact on our community. 

  • Donated toys for Paediatrics 

Christmas came early for paediatric patients at Southlake! Thank you to Spectra Aluminum Products and Honda Canada for donating toys to spread some holiday cheer for kids who are spending the holidays in the hospital. We are very appreciative of these donations, and we know patients and their families will be as well. 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

I just wanted to send a shout out to the Allied Health staff for always being so mindful about patient and staff safety. The recent safety huddles have been very fruitful and insightful, and they have brought forward many concerns that are being addressed in a timely manner. Way to go team and keep up the great work! 

From: Andrew Nicholas
To: Allied Health stafff

  • Recognizing Southlake Staff 

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca 

This week we recognized Kristen Antler, OR and ADC Nurse Educator, so be sure to check her out on our social media channels if you missed it!  

  • Elf on the Shelf family in the NICU 

For the last few years, our team of nurses in the NICU have been doing Elf on the Shelf around the holidays for patients and their families. Over the years, the Elf family has grown and recently welcomed their first little one, see picture below! Mama Elf is recovering from her C-section while their baby rests on the radiant warmer on CPAP. Luckily the Elf family have our team in the NICU to take care of them. The families of the NICU have loved this and the team says they receive lots of positive feedback on their little NICU family! 

  • Nursing station snowman 

Keep an eye out for this happy little snowman moving about the hospital! Sandra Disciani and Ann Klein have been having fun hiding him from each other in plain sight at various nursing stations throughout the building. Enjoy his company if he visits you. 

  • Happy Holidays from Southlake’s BPSO Champions! 

RNAO Best Practice Spotlight Organization (BPSO) Champions here at Southlake are wishing you a happy holiday! BPSO is a world-wide recognized designation for a dynamic partnership that focuses on making a positive impact on patient care though evidence-based practice. 

 The group meets once a month to work on implementing Best Practice Guideline initiatives for the safety and wellness of our patients. This month they filled their stockings with tools that we have implemented to provide excellent care and to make the best experiences for our patients. 

It is in the main lobby for all to see. 

  • Elden Retirement Residence 2022 superhero calendar 

Residents of the Elden Retirement Residence Bradford have created a 2022 superhero themed calendar dedicated to all first responders and frontline workers. The committee of 15 residents strike heroic poses in this 14-page superhero-themed spread. The calendars are on sale for $20, with $5 from each purchase going to the Southlake’s Paediatric Oncology Unit. They can be purchased from Southlake Foundation or Elden Retirement Residence Bradford by cash or cheque. Call 905-775-1700 ext. 704 for more information. 

  • Feel good gifts in Cardiac Rehab 

A shout out to the team in Cardiac Rehab for being so wonderful to work with! At their recent staff meeting, clerical support staff Jacqueline and Tina, presented everyone with a thoughtful bag of goodies and a cheeky note to thank everyone for their hard work.

  • Free Tim Horton’s coffee/tea over the holidays on the main campus 

For those who are working at the main campus over the holidays, we are offering a free medium-sized coffee or tea at the onsite Tim Hortons from 12:30 a.m. to midnight on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day. Please show your Southlake badge. Thank you all for everything you do! 

 

  • Holiday Heroes 

There’s just three days left until the 2021 Holiday Heroes Toy Drive with our friends at York Regional Police!  

Toys can be dropped off in the Main Lobby Space on December 13, 2021, between 9 a.m. and 12 p.m. We are asking departments store your donations on your unit until the drop-off day. Donations can include new unwrapped toys, new clothing, and gift cards. If you would prefer to give a monetary donation you can do that on YRP’s website 

Individual prizes are available, and you are eligible to win by participating in this year’s toy drive. Once you have donated to the toy drive, please fill out the form at https://bit.ly/HolidayHeroes2021. You must fill out the information to be eligible to win. 

  • Atticus donates $6,100 to the Pediatric Oncology Unit 

We are excited to celebrate Atticus’ donation to the Paediatric Oncology Unit. Atticus is four years old and receives some of his leukemia treatment at Southlake. 

He raised $6,100 from his ‘Atticus Annual Golf Tournament.’ Funds raised will purchase a Lil’ Red Deluxe Sensory Cart for the clinic. Last year, Atticus donated $5,000, which purchased a Venus Doppler Ultrasound Machine. Thank you, Atticus! 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Hey Carol and Jennie, I just wanted to give you both a shout out for the clinical onboarding session you led this week. I really enjoyed it and loved seeing the partnerships that are being built with our different groups. Excited to see the end results as we move forward together. 

Nominator: Mitch Greene 

Nominee: Carol Williams and Jennie Poplow 

  • Grateful patient highlight 

I wanted to make sure that the nursing staff on the fifth-floor surgery ward ALL get a huge pat on the back. Not just the nurses who were on the patient’s care but all of them! When she would go for a walk down the hall, the patient told me (and I witnessed it on the couple of times I was in), everyone would cheer her on and be very encouraging – that type of thing makes a HUGE difference. I know that when she would call me after, there was a definite difference in her manner. Bravo to all the nurses and unit clerks who were so supportive! 

– D.C. 

  • Recognizing Southlake Staff 

We are always looking to highlight and celebrate the amazing team members across Southlake on our social media channels. Do you know someone from your team who models our values that you think deserves recognition? Send any ideas to corporatecommunications@southlake.ca 

This week we recognized Meghan Clune and Tristian Howell, Project Leads for the Collaborative Care Redesign, and Shannon Brett, Manager of Strategy on our social media channels, so be sure to check them out if you missed it! 

  • Spreading Holiday Cheer in Professional Practice 

To spread holiday cheer and add spirit to their department, Professional Practice created a decorate your door challenge for their offices. Take a look at some of their outstanding holiday decorations and stay tuned to find out who wins the challenge!  

  • Holiday Elves visit the Emergency Department

A group of elves visited the Emergency Department (ED) last week and decorated through the night with paper decorations that were made by hand and hung throughout the department. These decorations will bring joy to those who have to spend time in the ED over the holidays. Check out the nursing stations in the ED to see their great decorations. 

Friday, December 3

  • Southlake Foundation’s Online Holiday Auction 

It’s the season of giving – to our loved ones and community. Southlake Foundation’s Online Holiday Auction gives you a chance to support your hospital and get some holiday shopping done too. Bidding is open until Monday, December 6 at 9 p.m. EST.  

There are a variety of unique and exciting items up for auction. Start placing your bids on everything from Toronto Raptors’ Tickets and Golf Game Packages, to unique art pieces, sports memorabilia and more!    

Thank you for your ongoing support in delivering leading edge care, in our communities, close to home. Start your bidding by clicking here! 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

Thank you, Jessica, for creating an important learning opportunity for Danielle and Anujah. Even more incredible and appreciated is that you have met with them weekly to debrief the sessions and provide clinical learning. Thank you for making time in your very full schedule to contribute to the growth and development of our clinical team. Your skill set and knowledge are valued, as is your ability to serve with purpose! Thank you, Jess! 

From: Caitlin Shipley
To: Jessica Pereira 

  • Grateful patient highlight 

I would like to thank everyone who was part of my day surgery. I was greeted with a smile and everyone from the screener to the welcome area staff, to the nurses and doctors who were part of my surgery that day, were all warm, friendly and wanting to lend a helpful hand and answer my questions. Thank you to all for making my experience so great. Keep doing what you’re doing, because it was great. 

– K.M. 

  • Holiday Heroes 

Southlake is once again participating in the Holiday Heroes Toy Drive with our friends at York Regional Police. This year we are returning to our traditional approach and will be collecting toys, clothes, gift cards and monetary donations to present to York Regional Police on December 13!   

Toys can be dropped off in the Main Lobby Space on December 13, 2021, between 9 a.m. and 12 p.m. We ask that departments store their donations on their unit until the drop-off day. 

Individual prizes are available, and you are eligible to win by participating in this year’s toy drive. If you have any questions, please email corporatecommunications@southlake.ca. Let’s help make the holidays great for those in need in our community! Thank you in advance for your generosity. 

  • Digital Health Week: November 28 – December 4 

It’s Digital Health Week and we’re celebrating our digital team which includes many different professionals with various skills, all working together to keep our operations running smoothly and safely on a daily basis. Thank you for all you do. 

This week we recognized Connie Simmons, Senior Project Analyst, and Raul Johnson, IT Service Technician, on our social media channels, so be sure to check them out if you missed it! 

  • Great feedback from a cardiology resident who spent a month working in Southlake’s CICU

 

  • Congratulations 2021 Scholarship recipients! 

 

Friday, November 26

  • Join us in watching the Southlake Champion Awards Virtual Event 

For your enjoyment we have recorded a virtual awards ceremony highlighting each of the recipients of the 2021 Champion Awards. Please click here to watch it, and feel free to share with your family and friends! Congratulations again to this year’s recipients, including the entire Southlake team who collectively received the Power of Many Award, which was recently highlighted in the Toronto StarClick here to read. 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers. 

I just wanted to acknowledge and thank you for completing your annual Core Curriculum. You are the first staff member to complete all the courses for the 2021-22 cycle. Thank you for doing your part to keep Southlake a safe environment for our staff, patients, visitors, and families. 

Nominator: Tracy Parish 

Nominee: Brandon MacMurray 

  • Grateful patient highlight 

Came to the ER today for chest pain and nausea. My lab tech was really amazing! Her name was Jessica and I hope she finds this message! Thank you, Jessica! You were really sweet. I was experiencing really bad pain, but you really made me feel safe today. Thank you! 

– C.Q. 

  • Holiday Heroes

Southlake is once again participating in the Holiday Heroes Toy Drive with our friends at York Regional Police. This year we are returning to our traditional approach and will be collecting toys, clothes, gift cards and monetary donations to present to York Regional Police on December 13! 

Toys can be dropped off in the Main Lobby Space on December 13, 2021, between 9 a.m. and 12 p.m. We ask that departments store their donations on their unit until the drop-off day. 

Individual prizes are available, and you are eligible to win by participating in this year’s toy drive. If you have any questions, please email corporatecommunications@southlake.ca. Let’s help make the holidays great for those in need in our community! Thank you in advance for your generosity. 

  • Toy Donation 

A special shoutout to Southlake’s Amanda Hearn, Credentialing Associate, for organizing a toy donation on behalf of her stepfather Rob Greenhalgh. Rob turned 50 and since he is a big kid at heart, they removed the 0 and threw him a 5yearolds birthday party. Rob asked that instead of his guests buying him a present, to purchase a new, unopened toy (as they would for a 5-year-old) to be able to be donated to Southlake at Christmas time. Thank you to Rob for this gracious donation – our paediatrics department and our patients appreciate it so much!

  • Paediatric COVID-19 Vaccination Information Session 

On November 24, we held a COVID-19 Vaccine Information Session for staff featuring a live panel of Southlake experts. The session was specific to vaccinations in children 5-11. If you missed it you can click here to watch the video. Please feel free to share this with your family and friends. 

Friday, November 19

  • Join us in watching the Southlake Champion Awards Virtual Event 

For your enjoyment we have recorded a virtual awards ceremony highlighting each of the recipients of the 2021 Champion Awards. Please click here to watch it, and feel free to share with your family and friends! Congratulations again to this year’s recipients, including the entire Southlake team who collectively received the Power of Many Award, which was recently highlighted in Newmarket Today. Click here to read. 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. In the past week 27 shout outs have been sent to Southlake staff! Click here for more information and to send a shout out to one of your peers. 

Thank you Angela, for showing such kindness, patience, and understanding when you are orientating new staff to the unit. These staff always praise you and say how thankful they are for your time and teaching. Thank you for making their transition to Southlake so memorable. 

Nominator – Meghan Garbutt

Nominees – Angela Alphonso 

  • Grateful patient highlight 

I found myself at the Southlake COVID-19 Assessment Centre with the need to have my very unwell 3-year-old daughter tested. I cannot express enough the gratitude I have for the team manning the Assessment Centre. From beginning to end we were met with kindness, patience and compassion and our visit was capped off with the delivery of the shiniest, sparkliest park of stickers ever made (in the eyes of a very upset 3-year-old) at the exact moment they were needed most. Thank you!  

– A.B. 

  • World Prematurity Day: November 17 

On November 17, Southlake recognized World Prematurity Day and took time to showcase and thank the incredible staff who provide care to our littlest patients every day. The team provides compassionate care to the babies and families that spend time within our NICU, helping these families through often one of the most difficult times. Thank you!  

  • Holiday Heroes

Southlake is once again participating in the Holiday Heroes Toy Drive with our friends at York Regional Police. This year we are returning to our traditional approach and will be collecting toys, clothes, gift cards and monetary donations to present to York Regional Police on December 13! 

Toys can be dropped off in the Main Lobby Space on December 13, 2021, between 9 a.m. and 12 p.m. We ask that departments store their donations on their unit until the drop-off day. 

Individual prizes are available, and you are eligible to win by participating in this year’s toy drive. If you have any questions, please email corporatecommunications@southlake.ca. Let’s help make the holidays great for those in need in our community! Thank you in advance for your generosity. 

  • Thank you, Southlake stafffrom Mars-Wrigley 

After the Mars-Wrigley truck distributed treats to Southlake staff the week of Halloween, their staff wanted to do something extra to thank our staff who work so hard every day. They have since sent personalized, handwritten thank you cards from their staff to ours.  Check out their thoughtful cards below.

  • Mental Health Outpatient Clinic Relocation  

We are pleased to share some positive news for our Mental Health outpatients and the teams who provide their care and support. As part of the Mental Health Inpatient Bed Expansion project, and in order to accommodate and construct the new 12-bed Adult Inpatient Unit on West 4, three of Southlake’s outpatient mental health clinics will be relocated to the Tannery to accommodate the expansion.

This weekend the following Mental Health outpatient clinics will be relocating from West 5 to the Tannery Building Suite 404, located at 465 Davis Drive:  

  • The Child and Adolescent Mental Health Outpatient Clinics 
  • The Adult Mental Health Brief Therapy Clinic 
  • Young Adults Eating Disorders Clinics 

These clinics will all be relocated starting Saturday, November 20 through to Sunday, November 21. Clinics will resume services on Wednesday, November 24. We will continue to provide updates as the work continues. 

  • Parking Garage Closure 

Thank you to our Capital Development, Facilities and Security teams for all their hard work to smoothly manage the closure of the parking garage during the construction. A lot of behind-the-scenes coordination went into this project and these teams did a great job of managing access, supplying infrastructure support and supporting staff and visitors during this time. 

Friday, November 12

  • Whiskey, Wine & MR Menswear 

On Wednesday, November 10, Southlake physicians walked the catwalk in the Whiskey, Wine and Mike Rathke Menswear fundraiser, benefiting Southlake’s Stronach Regional Cancer Centre. It was quite the show! Two-time cancer survivor and longtime supporter of Southlake, Mike Rathke, was in attendance, who knows all too well the importance of having quality cancer care close to home. Thank you to everyone who participated in this event in support of local cancer care. The amount of money the evening event raised will be announced next week so stay tuned! 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. In the past week 27 shout outs have been sent to Southlake staff! Click here for more information and to send a shout out to one of your peers. 

You both went above and beyond to plan and support the event. Your passion to ensure all Patient and Family Advisors  feel connected to Southlake as well as ensuring they were able all to participate,  is invaluable to the program and our patients.  Thank you for always taking the time to enable all PFAs so they can serve as the voice of patients and families at Southlake. 

Nominator – Sue Grills
Nominees – Laura Scavone and Michelle Sheridan 

  • Grateful patient highlight 

I recently had an MRI and I wanted to send an email to say how much I appreciate the care I received. From the moment I walked into the hospital, to the moment I left, I was very impressed with the level of service and care. The lady at the Welcome Centre was very helpful. Next, I saw Diana at Diagnostic Imaging reception and she was very welcoming, warm and professional. Lastly, Jim completed my MRI. He was very knowledgeable and showed excellent care. I am very thankful that we have such a great facility in our town!
– A.M. 

  • MRT Week: November 7 – 13  

It’s MRT Week and we’re celebrating the essential role medical radiation technologists play in the healthcare system. They deliver imaging & radiation-related services with a caring touch, allowing patients to benefit from the latest in medical diagnostic & treatment technology.  

In the Stronach Regional Cancer Centre at Southlake, radiation therapists are key members of the cancer treatment team and use focused radiation to treat cancers while minimizing harm to surrounding healthy tissues. They educate and care for patients with cancer throughout their radiation therapy. 

  • Perioperative Nurses Week: November 7 – 13 

Our incredible specialized team of help to provide patient care before, during and after surgical procedures. They are instrumental to our surgical team and are the voices of the patients during their procedures.  Thank you for all you do! 

  • National Nurse Practitioner Week: November 7 – 13 

Nurse practitioners provide care to our patients both in hospital and beyond. This week we celebrate and thank our nurse practitioners for their dedication and commitment to the care of patients and our community. 

  • Diabetes Awareness Day: November 14 

This year marks the 100th anniversary of the revolutionary and life-saving discovery of insulin! A big shout out to the team at the Diabetes Education Centre at Southlake, located at the Tannery Mall. They’ve been working at full capacity throughout the pandemic to assist patients in managing their diabetes. The team not only provides education, support, sick day management and insulin titration for those with Type 1 and Type 2 diabetes, they also provide services for those at risk of diabetes or with prediabetes, elevated cholesterol levels and gestational diabetes. 

  • Introducing the Southlake 50/50 Community Raffle 

Southlake Foundation is introducing a new and exciting way to support Southlake! The Southlake 50/50 Community Raffle is here and ready to give away thousands of dollars – just in time for the holiday season. All tickets purchased in the Southlake 50/50 Raffle offer the chance to win the growing jackpot, all while supporting our hospital to help make leading edge care possible. Plus, buy your tickets early and receive bonus chances to win one of two $500 Early Bird Prizes, thanks to our sponsor Chartwell Retirement Residences. 

Tickets available at southlake5050.ca beginning Monday, November 15 through to Monday, December 20. 

  • Movember “Mo-Off” at Southlake 

The Facility Operations & Support Services (FOSS) is challenging the reigning ‘Stache for Southlake Cup champions, Information Technology (IT), to a “mo-off”, where each team of daring and debonair gentlemen will grow their moustaches to support Southlake. 

During November (also known as Movember), you will be able to sponsor a team member of your choice through the Southlake Foundation webpage (links below). The team that raises the most money by November 30 will be crowned the new champions. All proceeds raised from this event will go to the Stronach Regional Cancer Centre. 

For the FOSS donation page, click here.
For the IT donation page, click here. 

  • Coca-Cola holiday truck Newmarket debut 

Next Wednesday keep an eye out for the Coca-Cola holiday truck passing Southlake! It is scheduled to drive around the hospital from 5:40 – 5:50 p.m. on Wednesday, November 17, traveling along Davis Drive, turning left on Prospect, left on Queen to pass the hospice, and back up Roxborough to Davis. If you are working please take a moment to look for the truck, it’s quite a sight.

Friday, November 5

  • A record-breaking number of smiles 

Thank you to all hospital staff and visitors who purchased cookies during Tim Hortons’ Smile Cookie campaign. Southlake’s very own Tim Hortons baked 2,531 Smile Cookies this year and donated $2,529 to Southlake Foundation! Together, our community and local Tim Hortons restaurant owners in Newmarket, Aurora and East Gwillimbury raised $45,000 for SouthlakeClick here for full details. 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers!   

I would like to thank Valerie Sandy, a child crisis worker who was asked to support a very difficult situation in the Emergency Department a couple of weeks ago. She was asked to support several children after they suffered a significant event to their family. She stayed three hours past her shift, until 3 a.m., to ensure that the children were responded to and feeling safe. Her dedication and willingness to do the right thing and go above and beyond is representative of her work ethic, as well as the types of things that crisis workers get asked to do much of the time. Thank you, Valerie, for your dedication and support to these children, you really did go above and beyond!
– Submitted by Sherri Miller, Manager, Child and Adolescent, Mental Health 

  • COVID-19 Assessment Centre relocation

Congratulations to Anne Forsey and Andrew Norris for all their hard work to successfully relocate the COVID-19 Assessment Centre from the Town’s Seniors Centre to 22 Prospect St. A lot of behind the scenes coordination of clinical and support services went into the relocation which Anne and Andrew lead.

  • Grateful patient highlight 

I arrived at Southlake in labour. I was helped into an elevator by a wonderful volunteer who carried my bag up to the labour and delivery area. Once there, Kelly, my nurse was so reassuring, supportive and truly the key person in helping to ease and support me as a first-time mother in a scary situation of delivering my first baby and under the COVID-19 constraints. I have told anyone I discuss my delivery with how incredible Kelly was. I want to extend my most sincere thanks to Kelly, Dr. Yang and all the postpartum team at Southlake. We think of you all often and sing your praises.
– M.S.

  • Congratulations to Dalila Duguay 

Southlake’s very own Dalila Duguay was one of 10 individuals to win the Cleaning to Advance the Patient Experience (CAPE) in Environmental Services. This award had over 800 submissions, spanning the entire 

continent, and included a cash prize for the winner and an additional donation to their healthcare institution on their behalf. Not only did Dalila receive a prize and a donation to Southlake, but her name was proudly displayed on the NASDAQ sign in the middle of Times Square in New York City – what a once in a lifetime experience! Dalila won for her strength, compassion and dedication in her role as a Hospitality Service Associate working overnights in the Emergency Department. Thank you and congratulations, Dalila! 

  • Medical Surgical Nurses Week: November 1 – 7 

This week we’re recognizing our amazing team of specially trained surgical nurses at Southlake. As experts in their practice, these nurses provide compassionate care for patients while they prepare for and recover from surgery. Thank you surgical nurses for all you do!

  • Daylight Saving Time 

Don’t forget to turn your clocks back one hour this weekend. Enjoy that extra hour of sleep! 

Friday, October 29

  • First annual Southlake Emergency Department Cup 

On Wednesday, October 27, the Emergency Department hosted its first annual Southlake Emergency Department Cup. The ED staff came together for a friendly softball game in their first social outing in over two years!    

Set on a local Aurora field and blessed with clear skies and beautiful sunshine, ED staff exhibited teamwork, positivity and good old-fashioned friendly competition. The staff shared many laughs together and cheered loudly for each other from the sidelines. The team said it was refreshing to see their colleagues in a social setting outside of the busy department, and have the opportunity to work on crucial teambuilding skills. 

  • No tricks, just treats! 

Thank you to Southlake Foundation and Mars Wrigley for organizing the #NoTricksJustTreats Truck Tour’s visit to Southlake yesterday, just in time for Halloween. The treats brought a smile to everyone’s faces and was greatly appreciated by staff. 

  • The Mental Health program is launching a new initiative in November.   

The Mental Health program is excited to share a pilot initiative starting in November to implement a new digital platform, Greenspace, to our eating disorders and Adult Brief Therapy programs. Greenspace will allow for measurement-based care to be accessible for patients, families and their clinicians to enhance their treatment experience and improve outcomes. This platform engages patients and families in their treatment planning from beginning of treatment and throughout, allowing for real time data on their progress.  We are excited to implement this program thanks to a generous donor who is supporting this initiative. Once the pilot is over in six months, we plan on implementing this across all outpatient Mental Health programs here at Southlake. 

  • Southlake Shout Out highlight 

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers!   

I’m very proud of the technician team. You kept calm under a very tense working situation. Everyone listened to each other and adapted to the down time procedure very well. Thank you all for the incredible work you do on a daily basis.
To: Mohammed Busair, Tina Liscio, Caroline Luu & Fareria Trisha Mahaboob-Mohammed
From: Jennifer Daley-Morris 

  • Grateful patient highlight 

I recently had an MRI and I wanted to send an email to say how much I appreciate the care I received. From the moment I walked into the hospital, to the moment I left, I was very impressed with the level of service and care. The lady at the welcome center was very helpful. Next, I saw Diana at Diagnostic Imaging reception and she was very welcoming, warm and professional. Lastly, Jim completed my MRI. He was very knowledgeable and showed excellent care. I am very thankful that we have such a great facility in our town! 
– A.M. 

  • Canadian Intensive Care Week: October 24 – 30 

This week we’ve been celebrating our incredible intensive care unit (ICU) team! Our ICU team (including CICU and CVICU) works tirelessly to provide compassionate care to some of our sickest patients, including those with COVID-19. Thank you to our amazing team for the outstanding care you provide each and every day. 

  • Respiratory Therapy Week: October 24 – 30  

It’s also Respiratory Therapy Week and we are grateful to our skilled team of Registered Therapists (RTs). RTs monitor, assess, and provide life-saving care to those who are experiencing difficulty breathing. RTs are on the frontline helping patients, one breath at a time, every single day.

  • October is Occupational Therapy Month 

This month we’re celebrating Southlake’s occupational therapists. OTs play a vital role in a patient’s care team, working with patients to increase their independence and safety with daily activities. When patients are ready to leave the hospital, OTs ensure a safe transition home by making sure patients have the right equipment to be independent, have the right level of support for daily activities, and are safe from a physical and cognitive standpoint to be discharged. Thank you to all of Southlake’s highly skilled and compassionate OTs!

Friday, October 22

  • Congratulations to the winners of the 2021 Southlake Champion Awards! 

Please click here to view the recipients of the 2021 Southlake Champion Awards! We would like to acknowledge these exceptional individuals and teams for their incredible work and commitment to Southlake. This includes all staff and physicians at Southlake, who have collectively received the Power of Many Award. Everything we do at Southlake impacts our patients, families and each other, and creates an environment where the best experiences happen. Thank you all for your hard work and dedication to Southlake. 

  • Southlake’s COVID-19 Assessment Centre moving to 22 Prospect Street 

Next Friday, October 29, Southlake’s COVID-19 Assessment Centre, currently located at the Newmarket Seniors’ Meeting Place, will be re-opening at 22 Prospect Street. We want to give a big thank you to the staff, physicians and support teams who have been working hard at the Assessment Centre over the last year and a half. 

“This is another exciting step toward pre-pandemic life made possible by our collective efforts of following public health guidelines and getting vaccinated. Southlake has played a vital role throughout the pandemic. I want to thank the whole Southlake team for their hard work and their unwavering dedication to building a safer and healthier community together,” said Mayor John Taylor. 

  • Shout out to the thirddose vaccination team 

A shout out to everyone involved in the third dose vaccinations for eligible cancer patients being treated at the Stronach Regional Cancer Centre. Thanks to Lorrie Reynolds and her team for booking more than 500 appointments and to Anne Forsey, Dr. Charmaine van Schaik and Dr. John Randle for their support to get the clinic up and running and to answer questions from patients. The son of one cancer patient said he was extremely grateful that Southlake coordinated this clinic for his mom’s third dose, so he didn’t have to worry about going elsewhere with the risk of exposure to others 

  • Southlake team leads clinical trial   

Congratulations to Dr. Jai Jayakar, Dr. Peter Anglin, Catherine McPherson and the clinical trials team on their tremendous effort leading to the following hematology trial publication in the British Medical Journal (BMJ): Effectiveness of therapeutic heparin versus prophylactic heparin on death, mechanical  ventilation, or intensive care unit admission in moderately ill patients with COVID-19 admitted to hospital: RAPID randomised clinical trial  

“This was a Canadian-led, international study looking at anticoagulation in patients with COVID-19 during the pandemic in which we participated as a site,” said Dr. Jayakar. “It helps to answer the important practical question of whether anticoagulation makes a difference for hospitalized patients with COVID-19.” 

Click here to view the trial.  

  • National Healthcare Facilities and Engineering Week: October 18 – 22 

It’s National Healthcare Facilities and Engineering Week and we are so grateful to Southlake’s facilities team! They work around the clock to ensure Southlake runs efficiently and remains a safe place to provide and receive care. If you passed by the lobby this week you would have noticed their display featuring some of the incredible behind-the-scenes work the team does. 

  • National Infection Control Week: October 18 – 22  

At Southlake we are lucky to have such an amazing IPAC team. They have been crucial to our COVID-19 response, as well as our everyday operations. They have ensured staff are always up to date on the latest news, recommendations, changes and data and a fixture of our Town Halls. They’ve been with us every step of the way and enabled us to identify COVID-19, treat it and stay safe. We hope everyone had chancto participate in the daily activities all week long!  

  • Patient Safety Week: October 25 – 29  

Next week is Patient Safety Week. Be sure to stop by the table in the lobby to participate in the daily activities and have a chance to win great prizes. Feel free to share your photos on social media using #CPSW2021 and @SouthlakeRHC. 

Friday, October 15

  • Southlake NP co-authors publication 

Shannon Nixon, NP, Complex Malignant Hematology, has co-authored a publication in the Journal of AABB Transfusion titled Risk Factors for Intracranial Hemorrhage (ICH) in Adults with Acute Leukemia published on October 10. 

Shannon also led the initial study regarding ICH and outcomes in acute leukemia, which was published in 2019. This second study was intended to understand predictors for ICH in the same population. Congratulations Shannon and thank you for your ongoing dedication to cancer research and our patients. 

  • Southlake Shout Out Highlight.

Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers!  

We would like to recognize the Cardiology team. Over the past few months, they have created new signage for their patient rooms, and it is so helpful. It is something that should be adopted throughout the whole hospital. Outside of the rooms you are aware if the patient is VAT, FALLS RISK, PICC, ISOLATION, etc. They have little laminated cards stating the risk and they are on magnets. This has been greatly appreciated by the lab staff being able to recognize before entering the patient’s room. Thank you, Cardiology!

From the Lab Technicians 

  • Emergency Nurses Week: October 10 – 16  

It’s Emergency Nurses Week and we are so grateful to Southlake’s incredible ED nurses who provide compassionate care and support to patients 24 hours a day, seven days a week. Emergency nurses help patients who are experiencing one of their most challenging days, and no matter what comes through the ED doors, the nurses face it head on. The Emergency Department leadership team would like to thank our nurses for their amazing work and grit. 

  • Tuesday, October 19 is National Pharmacy Technician Day  

Pharmacy technicians are an integral part of the healthcare team and are responsible for drug distribution for the entire hospital. They have many varied tasks including dispensing, compounding, IV preparation including chemotherapy, performing BPMHs, and stock replenishment to name a few. As of 2021, registered pharmacy technicians are also able to administer COVID-19 vaccines as part of their scope and have been a valued member of the COVID-19 vaccine clinics happening all over the province. Thank you to the wonderful pharmacy technicians at Southlake!  We appreciate all the work you do for us and our patients. 

  • Southlake celebrates Support Services Week 

As we wrap up this year’s Support Services Week, we would like to thank all those who helped celebrate the daily contributions of our dedicated Environmental, Linen, and Transport Services staff. This year was extra special as Southlake’s very own Dalila Duguay was one of 10 individuals to win the Cleaning to Advance the Patient Experience (CAPE) in Environmental Services. This award had over 800 submissions, spanning the entire continent, and included a prize of $2,500 for the winner and an additional $2,500 donation to their healthcare institution on their behalf. Dalila won for her strength, compassion and dedication in her role as a Hospitality Service Associate working overnights in the Emergency Department. We are so proud of Dalila and the entire team for exemplifying our Values every day. Thank you! 

Friday, October 8

  • Mental Illness Awareness Week – October 3-9

It’s Mental Illness Awareness Week, a week designed to shed light on the reality of mental illness across the world. The Mental Health Program at Southlake provides a wide range of services for children, adolescents and adults. The major focus of our Mental Health Program is to assist individuals through severe episodes of illness and gradually move them into less acute services. Thank you to this team for everything you do. 

  • The innovative Ambassador Program in our Emergency Department continues to get positive feedback including this message from a patient: 

Jeff from the Ambassador Program made my visit to Southlake’s Emergency Department so much more humane! 

I didn’t feel parked and forgotten as I was waiting for tests or results. He inquired regularly if I needed anything and exchanged a few words as he was regularly passing by. He even gave me an update as to when I should expect to see the doctor. 

I sincerely hope other hospitals will adopt this program. It makes all the difference in the world! 

Thank you, Jeff and your team, for what you do. It is truly appreciated.  

– L.B.

  • The 2021 Southlake Golf Tournament, presented by AirBoss raises $348,100

It is because of our golfers, generous sponsors, dedicated committee members and those who joined the online auction that we are pleased to announce a total of $348,100 raised in support of Southlake! Our sincerest thanks! This year marked the 28th annual golf tournament held in support of Southlake. This year the tournament was held over two days for the first time. Golfers took to the Coppinwood Golf Course in Goodwood on June 28 and Beacon Hall Golf Club in Aurora on September 20. This tournament would not be possible without the support of our dedicated community members, who partner with us to ensure leading edge care is available close to home. Thank you again for joining us and we hope to see you again in 2022! 

  • Southlake Shout Out Highlight. Southlake Shout Out is a peer-to-peer recognition program designed to honour your hard work and dedication. Click here for more information and to send a shout out to one of your peers! 

Thank you so much for the great work you are doing with the Extern program. I have received three letters complimenting externs and their fabulous work within the past week (two of which were from patients/families). This demonstrates the exceptional leadership, training and support that has been provided by you, our extern mentors, to our externs.  You are truly making a difference in the lives of others – both patients and our new nurses! Your hard work is greatly appreciated! 

Sent to Heather Windecker, Elizabeth Seymour, Joanne Campbell and Susan King
Sent by Carol Williams 

  • Radiation Treatment – LINAC Replacements & Expansion

We have approvals secured from both the Ministry of Health and Ontario Health to replace three Linear Accelerator machines and to add one more. This will improve access to cancer care for the broad catchment area we serve. We expect to replace the first of the existing machines later in this fiscal year.   

  • Southlake has been involved with an exciting clinical trial for COVID19

This is a phase II trial that involved a one-time IV infusion treatment using a new anti-TLR4 monoclonal antibody. Over-activation of TLR4 can be the culprit implicated in the respiratory/lung complications of COVID-19.  

Three consenting patients who were critically ill (with two on ventilators) participated and we are excited to report that all recovered and were discharged home. This was a huge team effort by the research team and the ICU staff and physicians. Thank you for contributing to the advancement of evidenced-based treatment for COVID-19. 

For full information check out the press release shared by Edesa, the pharmaceutical company.   

  • Southlake partners with Ontario Shores to implement the quality standard for schizophrenia

As part of this initiative to spread best practices across the province, four of our staff participated in CBTp (Cognitive Behavioural Therapy for Psychosis) training.  Thank you to the following staff for your participationDawn Williams-WasylenkiLaura PellaJennifer Edwards and Sue Charette.

  • Did you know that Southlake is part of an exciting new program to accelerate innovation in healthcare?  

We have partnered with the National Research Council of Canada’s Industrial Research Assistance Program to help small and medium-sized businesses drive growth through innovation and accelerate ideas to market. Southlake provides guidance on appropriate business models, alignment to healthcare and the development of a business case. We have assisted six companies so far this yearproviding insights to ensure their technologies meet the needs of the healthcare industry before products are finalized. This program also allows our staff to see new ideas early and provides additional revenue for SouthlakeThis year we have supported projects ranging from AI for earlier detection of cancer to virtual robotic surgery. To learn more click here. 

  • Health Information Professionals Week: October 4 – 8, 2021

Shoutout to Southlake’s team of Health Information Professionals who are responsible for the collection, protection and translation of health data that provides valuable information used daily in the decision making across our hospital. 

  • Health Care Food Service Week:  October 4 – 8, 2021 

This week marks Health Care Food Service Week – what a great opportunity to celebrate our amazing team! Our promise of the delivery of healthy, delicious meals to our patients would not be possible without the tireless efforts of our food services associates. We would like to take this opportunity to recognize these efforts and thank them for their dedication and compassion. 

  • This week we celebrated Marjorie Brewster, and her retirement from volunteering at Southlake after 32 years. Since 1989, Marjorie has donated 11,745 hours of her time to Southlake and says she has loved every minute of them! Marjorie has been a fixture in the POGO clinic and says she feels like a mother or grandmother to the children she sees. She loves to bring joy to the patients and see the smiles on their faces. Congratulations Marjorie and thank you for your service!

 

  • Compliments from a patient about Southlake’s Mental Health Program highlight the impact that our outstanding staff have every day:

“Meeting the team, albeit virtual, was immediately reassuring and I am truly grateful for their professionalism, knowledge, caring and empathetic approach through my recovery process. Their positive energy and encouragement made a world of difference even on my darkest days. I have learned so much about myself, relationships, communication and what a difference living with gratitude can make. The team has reinforced the value of appreciating myself, finding joy in the little things, and opportunities to live a fuller life with a smile.”

 

  • One of Southlake’s strategic goals is to “Own our role to improve the system.” Our Regional Cardiac Program is doing just that by holding a series of virtual educational sessions called “Elevating the Future of Cardiac Care.” This live and interactive learning series is aimed at staff from other hospitals and is being led by Southlake’s frontline clinical leaders including NPs, triage coordinators and other allied health professionals.

 

  • Southlake’s Better Begins Today Mental Health Campaign has raised 77% of the $7.5 Million goal! The fundraising campaign was launched last fall to expand Southlake’s mental health facilities to better meet the growing needs of our communities. We are grateful to our caring and generous communities for their support. To learn more about the Better Begins Today campaign or to make a donation, please visit southlake.ca/better.

 

  • Our littlest patients can now expect improved continuity in their care following the launch of a new inpatient hospitalist model of care by our Southlake paediatricians in September. This six-month pilot project will provide one paediatrician who is dedicated to the inpatient unit for a week at a time, leading to more consistent careNew Family-Centred Rounds allow patients and parents to meet with the entire interdisciplinary team to discuss progress and the plan for each day. In just the first few weeks, feedback from families has been stellar! 

 

  • Over the years, and especially during the pandemic, our paediatric inpatient unit has been seeing an increasing number of patients and families that need psychiatric, behavioural, and psychosocial support. Previously these patients have been unable to access psychiatry assessment and follow-up outside of an on-call system. The new Child Psychiatrist Consultation-Liaison service, launched in September, aims to provide consultation as well as longitudinal inpatient follow-up and intervention by a dedicated child psychiatrist. A collaboration between two programs in our hospital, this new service is fulfilling a previously unmet need. Thank you to Dr. Adam Enchin for stepping up as the first Consultation-Liaison!

 

  • Ontario Health has provided final funding approval for our new PET / CT Simulator. Design work for the location in the Cancer Centre is in progress. This new modality will support both the diagnostic and radiation therapy planning needs of patients and is the first PET in York Region!