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Updated Visitor Guidelines at Southlake

Thursday December 17, 2020

  • COVID-19

December 17 Update:

To ensure the safety of our patients, families, staff and physicians, we have implemented emergency measures to decrease the risk of the spread of COVID-19. This strict phase of limited visiting is in alignment with provincial guidelines and mandated state of emergency directives. An overarching ‘no family presence/visitor policy’ is in effect with only a few exceptions. In these exceptional circumstances where a visitor is approved, they must be within the patient’s household social circle as defined by the Ontario Government. A one hour visit must be scheduled ahead of time with the patient’s care team. Visitors must wear a medical mask at all times, including in the patient’s room.

Please note the following visiting guidelines:

Updated visitor restrictions

  • Visit must be scheduled, with the duration of one hour;
  • No eating or drinking by designated visitors is permitted in the hospital since this has been identified as an important source of reported outbreaks in Toronto/GTA hospitals, however there is allowance for in and out privileges so visitors may eat in their car;
  • Visitors will not be able to visit hospital vendors to bring food/drinks to patients, and not be allowed to sit in common areas (cafeteria, etc.);
  • Visitors must follow infection control practices (i.e. Wearing a mask at all times).
  • Visitors will go to and from the unit and will not be permitted in any common area of the hospital with the exception of designated public washrooms.

General guidelines for all visitors

  • Stay home if you are sick or are experiencing any symptoms of COVID-19, no matter how mild.
  • You will be screened each time you enter the hospital.
  • If you do not meet the criteria you will not be allowed to enter the hospital.
  • No eating or drinking in the building. Your mask must stay on at all times, including in the patient’s room.
  • Clean your hands frequently with hand sanitizer or soap and water.
  • You must wear a mask or face covering at all times while visiting. Bandanas, scarves and one way valve masks are not permitted. Please click here to see how to properly wear a face mask.
  • The mask/face covering must cover both your mouth and nose at all times.
  • You will be given a visitor sticker to wear which must be visible at all times.
  • Visitors will go directly to and from the unit without stopping at any of the hospital food vendors.
  • Visitors will go to are not permitted to sit in the common areas designated for staff within the building such as the cafeteria and seating outside Tim Hortons on the main level.
  • A maximum of five people are permitted in an elevator at a time.
  • Visitors are not permitted to leave the premises and return within the hour, such as leave to smoke a cigarette.

Emergency Department (ED) and outpatient visitors

Only patients with the following conditions are permitted to have a designated visitor:

  • Life altering event or having a mental health crisis
  • Requiring assistance with communication and ambulation
  • Experiencing cognitive impairment, development disability
  • Under 18 years can have one designated visitor

If your loved one is admitted to hospital as an inpatient, you will not be permitted to accompany them to the unit directly from the ED. You will need to contact the admitting unit to make further arrangements to visit. There are NO in and out privileges for designated visitors in the ED.

Inpatient visitors

  • Please check in and out at the nursing station with every visit.
  • You are only permitted to stay for your scheduled time.
  • Please restrict your presence to the patient’s bedside and maintain physical distancing from the patient.
  • Access to the unit pantry is strictly limited to staff only.
  • No eating or drinking in the building by visitors. However, in-and-out privileges for eating and drinking may be permitted. Please check with the care team.
  • You must wear a mask at all times, including in the patient’s room.

Thank you for working together to ensure all our safety during these times. In order to keep everyone safe, visitor privileges may be revoked if these guidelines and infection control practices are not followed.