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Information about COVID-19 at Southlake

Tuesday April 7, 2020

COVID-19 Cases at Southlake as of 4:15 p.m. April 7

  • Number of COVID-19 patients being cared for in an intensive care unit: 9
  • Number of COVID-19 positive patients being cared for in an inpatient unit: 4
  • Number of inpatients under investigation for COVID-19: 23
  • Number of deaths (Southlake inpatients): 2

Click here to see our daily report on on our N95 usage and inventory.

Have a question? Please click here to read our FAQ.

Southlake’s Personal Protective Equipment Drive

Now more than ever our hospital needs support from the communities we serve. The COVID-19 pandemic is putting significant strain on vital hospital resources including much-needed Personal Protective Equipment (PPE). Without these items, we cannot provide the care our patients need. As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.

Please note: we are not accepting donations of baby monitors or food at this time.

Southlake’s COVID-19 Assessment Centre

Southlake has opened a COVID-19 Assessment Centre located in the Ambulance Bay next to our Emergency Department.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please use Ontario Ministry of Health’s self-assessment tool which will help you determine if you should come to our Assessment Centre:

COVID-19 self-assessment tool

Know the difference: self-monitoring, self-isolation and isolation for COVID-19


Assessment Centre Hours
9am to 9pm

How can I be seen at the Assessment Centre
If you have been advised to visit an Assessment Centre, come to main entrance of the Emergency Department at Southlake. You will be pre-screened by a nurse who will provide further instruction.

What happens at the Assessment Centre?
Patients sent to the Assessment Centre will be assessed by a physician, who will make a clinical determination if a test is required. If a test is required, the patient will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.

If I am tested at the Assessment Centre, how will I find out the results?
Public Health will contact you to inform you of the result and provide any other necessary information. Hospital staff are not authorized to release test results over the phone/text. Please do not call the hospital to ask for your test results.

COVID-19 test results are also available on the Patient Connect portal as they are received. Patient Connect is an online tool that gives patients and families access to their healthcare information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week. To get enrolled please call the hotline at 877-733-5033, Monday to Friday from 8 a.m. to 4 p.m. You can self-enroll here if you gave your email address at registration.


If I am tested, how long will it take to get the results?
This will vary depending on the number of tests being performed. Patients will be advised to remain at home in self-isolation pending the results of their test.

It is important to note that not all patients who are sent to the Assessment Centre will be tested. Patients will be assessed by a physician who will make the clinical determination if a test is required.

Reduction to scheduled and elective services

Upon the direction of the Ministry of Health and Ontario’s Chief Public Health Officer, we are reducing scheduled and elective services and outpatient activity as much as possible in order to generate capacity for potential COVID-19 cases. Staff are currently notifying patients. You will be contacted when your visit can be rescheduled and we will be announcing when we can return to regular activities. We appreciate your understanding during this challenging time.

Urgent procedures are still going ahead. You will receive an update from your care team.


Effective March 19 Southlake will not be accepting visitors

Effective March 19, 2020 Southlake will not be accepting visitors. This includes the Emergency Department. Please contact your care team with any questions. We have made this change to protect hospital staff and our most vulnerable patients, and to support the recommendation for social distancing.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person. Please also read the notice to all people planning childbirth at Southlake Regional Health Centre during the Novel Coronavirus Pandemic (COVID-19).

Enhanced patient screening

All patients will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, you may be directed to either the Emergency Department or Southlake’s COVID-19 Assessment Centre.

Update for those wanting to donate food

We thank our community for their outpouring of support to provide meals and other food items to our healthcare team.

In order to ensure social distancing, all donations of food or food orders must come from commercially prepared stores and be individually wrapped or in serving containers for one person (i.e. sandwiches, pitas, salads). If pizza is ordered, then slices must come on individual pizza plates, in a bag or individual pizza boxes. All food deliveries must be delivered to the East entrance. Thank you for your support!

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

Our Volunteers

As the novel coronavirus, COVID-19, continues to spread, effective March 16, we have decided to pause our Volunteer program at all of our hospital sites including our Gift Shop.

We are very grateful for your support and appreciate you understanding. We will keep you updated on when the volunteer program will resume.


Free Internet and TV Notice

In light of the current visitor restrictions in place to protect our patients and staff, we are pleased to be able to offer free internet and television access for the time being to all Southlake inpatients. Patients can get access automatically on all in-room televisions.

This has been made possible thanks to our partners at Southlake Foundation who are working hard with our generous communities, stepping forward to offer whatever support they can during this time. We know that these visitor restrictions are difficult for patients during care and recovery, and we appreciate the ongoing understanding of both patients and their loved ones as we continue to navigate this situation together.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • Cough
  • Shortness of breath
  • Full-body rash
  • Diarrhea
  • Vomiting

Be sure to inform your care team of any travel history outside of Canada.

Visit the Ontario Ministry of Health website.

Please clean your hands often, avoid touching your face, practice social distancing by minimizing contact with others outside of your home, and self-monitor for any symptoms, particularly fever, new or worsening cough, shortness of breath and/or sore throat. If you are experiencing these symptoms please use the online self-assessment tool above to determine if you should seek further assessment. 

Southlake remains a safe place to receive care. Please don’t hesitate to go to the Emergency Department if you think you need to. If you have mild symptoms, please stay home, self-isolate and continue to monitor your symptoms.

Southlake’s COVID-19 Frequently Asked Questions

Please click here to view our FAQ.