Skip to main content

Amenities for Patients & Visitors

Free TV and Internet during COVID-19 pandemic

In light of the current visitor restrictions in place to protect our patients and staff, we are pleased to be able to offer free internet and television access for the time being to all Southlake inpatients. Patients can get access automatically on all in-room televisions.

This has been made possible thanks to our partners at Southlake Foundation who are working hard with our generous communities, stepping forward to offer whatever support they can during this time. We know that these visitor restrictions are difficult for patients during care and recovery, and we appreciate the ongoing understanding of both patients and their loved ones as we continue to navigate this situation together.

TV rentals are provided by HealthHub (Hospitality Network). For information on renting a TV during your stay, click here or turn on the TV once in your patient room and follow the directions. A family member can also do this for you remotely.

If you require information on rental fees, please call 1-866-223-3686.

A phone is located beside each patient bed (exceptions apply on some patient care units).

Outside callers can dial directly into patient rooms. Give your family and friends the hospital telephone number (905-895-4521) and your extension, as shown on the phone handset.

In consideration for other patients, incoming calls are blocked between the hours of 10 p.m. and 7:30 a.m. Urgent after-hours calls are directed to the nursing station on the patient care unit.

Before you are discharged, please inform your relatives and friends when you are being discharged so the next patient does not receive your calls.

Should you have any questions or concerns about your telephone, dial “0” and a switchboard operator will assist you.

Pay phones are also located on every level and in the East and West Building lobbies.

Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the Nurse Call System works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units.

Please inform friends and family to address your mail as follows:

Your Name (and Room Number)
c/o Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON
L3Y 2P9

Outgoing mail may be deposited in the Canada Post mailbox located outside of the East Main Entrance. Stamps are available for purchase in the Gift Shop, East Building Level 1.

Southlake offers WiFi service to patients and visitors. This service can be accessed in the hospital by choosing the “Patient Internet” network. Rates do apply.

Language interpretation services are available in more than 100 languages and dialects. Please contact our Patient Engagement and Diversity Coordinator within the Office of Patient Experience.

At Southlake, serving with compassion means providing our patients with the “little things” during their stay. Our Office of Patient Experience offers a message service to patients through our online form. Family and friends of patients are able to send written messages to them during their hospital stay. Hospital volunteers will print and deliver these messages to patients weekdays at 8:00 a.m. and weekends between the hours of 2:00 p.m. – 6:00 p.m. Emails received on holidays will be delivered the following business day.

Click here to send a message to a patient

Automated bank machines are located close to the East Main entrance, near the Hospital’s Aquene Cafe, and on Level 1 of the Medical Arts Building.

Southlake Regional Health Centre is a smoke and vape free environment.

The volunteer-run Gift Shop, located on Level 1 of the East Building, offers an assortment of gifts, clothing, toiletries, cards, books and magazines.

The Gift Shop also offers fresh flowers and floral arrangements which also can be ordered and delivered to patients by a Southlake volunteer. As flowers with strong scents are not permitted in the Hospital, the Gift Shop provides acceptable flowers. To place an order, please call 905-895-4521, ext. 2605

Proceeds of Gift Shop benefit Southlake.

Hours of Operation:

Monday to Friday 9 a.m. – 8 p.m.

Saturday & Sunday 10 a.m. – 6 p.m.

Lost and found items are kept by Facility Operations for a maximum of 14 days. To contact Facility Operations, call 905-895-4521, ext. 2561 and provide your name, telephone number, address, and a description of any lost items. This information will be recorded in the Lost and Found journal. Every effort will be made to locate your lost property.

Southlake is not responsible for items that go missing. We recommend that our patients not bring valuables such as jewelry, large sums of money, or personal mementos to the Hospital.

At Southlake, serving with compassion means providing our patients with the “little things” during their stay.

Our Office of Patient Experience offers a message service to patients through the form below. Family and friends of patients are able to send written messages to them during their hospital stay. Hospital volunteers will print and deliver these messages to patients weekdays at 8:00 a.m. and weekends between the hours of 2:00 p.m. – 6:00 p.m. Emails received on holidays will be delivered the following business day.

Contact a Patient

Send a message to a Southlake patient.
  • This field is for validation purposes and should be left unchanged.

Hotel Accommodations

Below is a list of hotels and accommodations within a 15-minute drive of Southlake Regional Health Centre. Please note that this listing is provided as a courtesy for information purposes only. The prices listed are approximate and are subject to change without notice. Applicable taxes are extra. Please contact the hotel directly for rates.

17565 Yonge Street, Newmarket, Ontario, L3Y 5H6

Get Directions to the Best Western Voyageur Place Hotel

Contact Information:




Weekday standard room: $99.00 (Hospital rate)

Long term rates available

1230 Journey’s End Circle, Newmarket, Ontario, L3Y 8Z6

Get Directions to the Comfort Inn

Contact Information:




100 Pony Drive, Newmarket, Ontario, L3Y 7B6

Get Directions to the Holiday Inn Express Hotel & Suites

Contact Information:




$124.99 & up

18667 Old Yonge Street
, Holland Landing, Ontario, L9N 1N2

Get Directions to the Newmarket Inn

Contact Information:


Standard room rate:

$80.00 (double occupancy)

$70.00 (single occupancy)

Taxes are extra; rates subject to change without notice. Valid as of August 2019.


York Region Transit/VIVA and GO Transit have several bus stops in close proximity to Southlake. For information on routes and timetables, please contact the transit agencies directly.

Telephone: 905-762-2100 (Toll free 1-866-MOVE-YRT (668-3978))

For YRT Mobility Plus Service, please call 905-762-2112 or 1-866-744-1119) or visit them online.

Telephone: 1-888-438-6646

Telephones which provide a direct link to a local taxi company are located in the lobbies of both the East and West Buildings and at the entrance to the Emergency Department.

DRUXY’S Famous Deli welcomes visitors and patients to relax in its deli which is located on the bridge connecting the hospital with the Stronach Regional Cancer Centre and West Parking Garage.

Choose from made-to-order sandwiches, including grilled cheese and breakfast sandwiches (available all day), or design your own salads with any of the 50 available ingredients. DRUXY’S also offers hot soups and chili daily.

For more information about DRUXY’S Famous Deli, visit their website at or call 905-967-0808.

Hours of Operation:

Monday – Friday, 6:00 a.m. – 6:00 p.m.

East Building, Level 1

Hours of Operation:

Open 24 hours a day, seven days a week

Second Level corridor leading to West Building

Hours of Operation:

Monday – Friday, 7 a.m. – 5 p.m.

East Building, Level 1

The Aquene Cafe serves a variety of hot entrées and grab-and-go items

Hours of Operation:

Monday – Friday, 8 a.m. – 4 p.m.

Statutory Holidays – Closed

SUBWAY® Sandwiches welcomes all staff, patients and visitors to its beautiful new restaurant located at the East entrance. Choose from our made-to-order sandwiches on freshly baked breads or flat breads and salads which are fresh and delicious.

SUBWAY restaurants know that in today’s world, hectic lifestyles mean that consumers need to look to fast food for quick meal solutions.

SUBWAY restaurants strive to give consumers low fat and low saturated fat alternatives to the usual high fat, fast-food meal in an effort to help them live healthier.

For more information, visit their website at

Hours of Operation:

Monday – Friday, 7 a.m. –11 p.m.

Saturday & Sunday, 8 a.m. – 11 p.m.

Vending and/or pop machines are located on several floors throughout the hospital. For the convenience of our visitors, a microwave oven is available during business hours in the seating area of the Aquene Cafe, the hospital’s restaurant.

Nutrition is an important part of your recovery. The goal of the Food Services Department is to deliver prompt and friendly service and provide meals that meet your nutritional needs. Patients on most units have the opportunity to select their food choices from a Food Services representative.

Meals are served during the following time periods:

  • Breakfast 7:30 a.m. – 8:30 a.m.
  • Lunch 11:30 a.m. – 12:15 p.m.
  • Dinner 4:30 p.m. – 5 p.m.

To better serve the needs of both patients and staff, Food Services has established an information hotline. By dialing FOOD (ext. 3663) you will be able to make one of two selections. The first prompt will let you know the menu items served in the Aquene Cafe that day. The second prompt provides you with the opportunity to leave a comment, question or concern in the voice mailbox.

Messages will be retrieved on a daily basis and if requested, someone from Food Services will respond to your call within 24 hours. However, the purpose of the hotline is to improve communication and provide feedback opportunities, so any concerns requiring immediate attention should continue to be directed to the Food Services Department at 905-895-4521, ext. 2524.

Centric Health Pharmacy is located just inside Southlake’s main entrance and conveniently provides a full array of prescription services and other medical needs.

Hours of operation are:

Monday – Friday: 9 a.m. – 5 p.m.
Saturday: 10 a.m. – 2 p.m.
Sunday: Closed

Phone: (905) 830-5988