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Patient Connect Portal

Manage your health care online.

Patient Connect is an online tool that gives patients and families access to their health care information, health records, appointments, and notes from clinical visits 24 hours a day, seven days a week.

With Patient Connect, you always have the most relevant and up-to-date information about your health care at your fingertips.

With Patient Connect, you can:
  • View upcoming appointments
  • Request a change to your demographic information
  • Review laboratory and diagnostic results
  • Health Care provider notes
  • View visit history information
  • A summary of the medications ordered when you are discharged from the hospital

You can also access Patient Connect from your mobile device using the MEDITECH MHealth app available in the Apple App store or Google Play store.

You can give other individuals, called “proxies”, permission to access your complete Patient Connect record. You can also access your child’s record through proxy. Please click here for the proxy form. You can email the form and a picture of your ID to PatientConnect@southlakeregional.org.


Virtual visits for patients – what you need to know

As part of our efforts to deliver high quality care in new and innovative ways during the COVID-19 pandemic, we are proud to introduce virtual visit capabilities for patients to safely and securely connect with their health care provider through Patient Connect. This video visit service offering currently exists for a number of our outpatient services.

Are you scheduled and getting ready for an upcoming virtual visit with one of your health care providers, but aren’t sure what to expect? Take a look at these common questions and answers below.

What’s a virtual visit like?

A virtual visit is a live, secure video-based conversation with your health care provider. Your experience will be similar to a Skype or FaceTime chat you might have with a family member, but with the capability for you to continue many aspects of your care with your health care provider from the comfort of your own home.

What technology do I need for a virtual visit?

  1. A device (smart phone, tablet, laptop, or desktop computer) with a build-in camera or a webcam.
  2. Access to Patient Connect (via the mHealth app or the web-based Patient Connect portal)
    • Patient Connect is compatible with most web browsers. We recommend using Safari (Apple products only), Google Chrome, or Firefox.
  3. A strong, stable internet connection
  • It is recommend you test your connection prior to your virtual visit using the online tool at: https://tokbox.com/developer/tools/precall/.
  • Ask family members at home to refrain from streaming TV, YouTube videos, or playing online games while a virtual visit is taking place.

How do I prepare for the visit?

There are a few things you can do to prepare for your visit to make sure you get the most out of the time with your provider.

  • Prepare a physical space for the visit. Choose a quiet space that is free from distractions, ideally a room with carpet to minimize echo.
  • Set your camera at eye level for a full view of your face. If you’re using a phone or tablet, lean it against something so you don’t have to hold it.
  • Adjust your lighting and close any blinds. Try to make sure there is no light or window directly behind the camera to avoid glare.
  • During your visit, your provider may need to examine you. Be prepared to adjust your camera and be prepared to follow your provider’s instructions.
  • Make sure you have any materials you need ready before your visit, including a list of any questions you have for your provider.
  • Gather all of your medications so you have them available.
  • And to ensure the technical side of the visit goes smoothly, make sure you’re ready to use Patient Connect.
  • Please be on time for your visit. We recommend you log on up to 30 minutes before your visit, and wait in the virtual waiting room for your provider.

What happens if the provider disconnects from the virtual visit prematurely?

If for some reason your health care provider disconnects from the virtual visit, please wait for them to re-join. Do not disconnect until provider has informed you that the visit is complete.

What happens after the virtual visit?

Similar to a face-to-face visit, your appointment will be documented and added to the visit history along with any accompanying reports in Patient Connect portal.

Click here to view a virtual care guide for patients.

We take your privacy very seriously. All of our systems and procedures are compliant with, and guided by, the Personal Health Information Protection Act of Ontario. Patient Connect has privacy and security safeguards in place to ensure that your health information is protected.

Recommendations to ensure the security and privacy of your information:
  • Always Log off the Patient Connect portal before stepping away from the computer.
  • If you are using a cellphone or tablet, be sure to log off when you are finished accessing your information, or before leaving your device unattended. Patient Connect will automatically logoff after 15 minutes of inactivity. Do not wait for the automatic logout. Protect your privacy by logging off every time! Similarly, log off your e-mail account to prevent access to your email for account setup and password reset.
  • Keep your password in a safe place. If you need to write down your password, do not include hints that could easily identify it as your Patient Connect password. It is also important to choose strong/unique passwords to ensure your account is secure. It can be helpful to use a phrase to help you remember your password. As an example, the phrase “I like to eat chocolate ice cream 99” can help you remember the password “Iltecic99.”
  • Never allow your computer browser software to save/remember/autofill your password. If you do, another person using your computer will be able to access your information without needing to know your password.
  • Protect your printed personal health information. If you print any information from Patient Connect, be sure to keep your printed information in a safe and secure place.

If you have any concerns that your password is no longer confidential, click here to reset your password.

The Shared Health Information Network Exchange (SHINE) is a partnership among several hospitals in Ontario to enable seamless access to patients’ health information at all sites. The robust, integrated approach, allows clinicians to access more information about their patients when they need it from almost anywhere.

This will be particularly beneficial to patients who are cared for at multiple sites, such as cardiac and cancer patients, who receive care at both their local hospital and at one of Southlake’s regional programs.

Markham Stouffville Hospital, Southlake Regional Health Centre and Stevenson Memorial Hospital are the founding SHINE partners.

Frequently Asked Questions

  1. Provide your email address when you register as a patient at the hospital.
  2. Follow this link https://patientconnect.shinepartners.ca, Click Enrollment Request and complete the form. You will need either your Ontario health card or (Medical Record Number MRN). The MRN is on your patient armband.
  3. You will then receive an email with a link to create your unique User Logon ID and password and set up your security questions.

Once you have completed the enrollment to Patient Connect, you will be able to view personal health information for the patient.

Alternatively, you can visit the hospital’s Health Information Department and register for Patient Connect; it only takes 15 minutes or less to register! You will need two pieces of identification (one piece of ID must be a photo ID).

You must be enrolled in Patient Connect to use the MEDITECH MHealth app.

To download the free app, visit the app store (Apple Store or Google Play), select the MEDITECH MHealth app and click to install.

Once installed:

  1. Open the MEDITECH MHealthapp.
  2. A pop-up message will appear requesting access to your location services. Select Yes.Make sure the Location Services in your device Settings is set to On
  3. Click on the MEDITECH MHealth app and click onPatient Connect.
  4. Enter your Patient Connect Logon ID and password

 

From the home screen menu, you can access all of your health information.

This is a two-step process. To ensure you receive update notices as well as any test results you can change your email address by:

  1. Select Preferences, on the Patient Connect home page and update your email address.
  2. Reset your Patient Connect User Login ID or Password, visit Patient Connect. Click on the link and follow the prompts accordingly

Sign into your Patient Connect account. Click on the Profile Icon. Click on Update My Profile. Enter the information (street address, phone number) you wish changed, and press submit. Health Information will review your request, so the change may not appear immediately.

Call 1-877-733-5033 or visit the Health Information Department to close your account.

You can also access your child’s record through proxy. To fill out the proxy form click here, after completing the proxy form, email the attached form and a picture of your ID to: PatientConnect@southlakeregional.org

Age 0 – 13

  • Parent on chart/legal guardian(s) need to visit Health Information Department to enrol in the patient portal (with legal documentation if required)

Age 14 – 15

  • The patient must go to the Health Information Department to enrol in Patient Connect
  • Parents cannot create an account for the patient without written consent from the patient

Age 16 +

  • The patient can provide email address at registration and self-enrol online
  • Parent(s)/Legal Guardian(s) are automatically removed from patient account when the patient turns 16 years old
  • The patient can re-consent to allow their parent(s)/legal guardian(s) to access their patient account

Patient Connect is an online tool that gives patients and families access to their health care information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week. To self-enroll please visit Patient Connect or call the hotline at 877-733-5033.

To reset your Patient Connect User Login ID or password, visit the Patient Connect and click on either the “forgot LogIn ID” or forgot “password” link.

If you require further assistance, please call Patient Connect support at 1-877-733-5033

**If you believe that your Patient Connect account has been breached or compromised, please call the support number above.

Only you have access to your health information in Patient Connect. You have the ability to share this information at your discretion. You have the freedom to invite and/or revoke other people’s access to your health information, without needing to go through the healthcare organization.

You are able to determine access levels and choose what components of your health information each person is able to see. It is easy to see who has access to your information; you will also be able to see when the proxy user last viewed your information.

You can set this up by:

  • Log into your Patient Connect account
  • Select the Profile icon
  • Click on the Shared Access button on the right side of you demographic information

 

It is important to remember that if a proxy requests a change of information via the Update Profile option, such as a change of address or email, this will change information on the patient’s health record.

You can view information from August 7, 2019 forward. There will be no historical information before this date.

Images are not available through the Patient Connect portal, but you can request these by visiting the hospital website.

Yes, patients aged 14 and older can remove parents/legal guardians’ access to their patient account at any time. This can be done by visiting the Health Information Department within the hospital.

To request access to the health record, you must go to the Health Information Department

You will need government photo identification.

Parents with a proxy account access to their child’s health record will receive regular reminder notices that access to their child’s Patient Connect account will be automatically suspended when the child turns 16 years of age. The child will be required to set up their own user account in Patient Connect.

By allowing your parents to create a Patient Connect account for you, you cannot limit what information your parents see.

Parents are able to view lab results, visit history, upcoming appointments, diagnostic and other reports.

You must be at least 14 years or older to create your own account.

Parents only have access to your health record if an account was created between the ages of 0-13. Parents’ access are automatically removed from the patient account when they turn 16. Once the patient turns 16, they can re-consent to allow their parents to have permanent access to their health record.

These numbers are the unique medical record # for each hospital. The numbering legend is:

  • E00000000 – you are a patient at more than one site, so this is your enterprise medical record number
  • M0000000 – you are a patient at Markham Stouffville Hospital
  • S00000000 – you are a patient at Southlake Regional Health Centre
  • H00000000 – you are a patient at Stevenson Memorial Hospital

Patient Connect contains information on Laboratory results, Diagnostic and other reports, your appointment schedule and a list of your discharge medications from any visit to Markham Stouffville Hospital, Stevenson Memorial Hospital and Southlake Regional Health Centre. Your health care providers add this information during your hospital visit.

Go to Health Information at the locations noted below, or call 1-877-733-5033.

Health Information Department locations.

In addition to calling the support line at 1-877-733-5033, you can visit the hospital’s Health Information Department to get help with Patient Connect.

Southlake’s Health Information Department is located:
East Building, Level 1.
Hours: 8 a.m. and 4 p.m., Monday to Friday (closed on statutory holidays)
You can also visit the health information departments at our SHINE partner hospital for assistance.
Markham Stouffville Hospital
Building B, level 1, Room A1681
Hours: 8 a.m. and 4 p.m., Monday to Friday (closed on statutory holidays)
Stevenson Memorial Hospital

Basement level

Hours: 10 a.m. to 3 p.m., Monday to Friday (closed on statutory holidays)

For assistance enrolling for Patient Connect, or question about your Patient Connect account call 1-877-733-5033  Monday to Friday, 8:00 a.m. – 4:00 p.m.