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Patient Connect Portal

Manage your health care online.

Patient Connect is an online tool that gives patients and families access to their health care information, health records, appointments, and notes from clinical visits 24 hours a day, seven days a week.

With Patient Connect, you always have the most relevant and up-to-date information about your health care at your fingertips.

With Patient Connect, you can:
  • View upcoming appointments
  • Request a change to your demographic information
  • Review laboratory and diagnostic results
  • Health Care provider notes
  • View visit history information
  • A summary of the medications ordered when you are discharged from the hospital

You can also access Patient Connect from your mobile device using the MEDITECH MHealth app available in the Apple App store or Google Play store.


We take your privacy very seriously. All of our systems and procedures are compliant with, and guided by, the Personal Health Information Protection Act of Ontario. Patient Connect has privacy and security safeguards in place to ensure that your health information is protected.

Recommendations to ensure the security and privacy of your information:
  • Always Log off the Patient Connect portal before stepping away from the computer.
  • If you are using a cellphone or tablet, be sure to log off when you are finished accessing your information, or before leaving your device unattended. Patient Connect will automatically logoff after 15 minutes of inactivity. Do not wait for the automatic logout. Protect your privacy by logging off every time! Similarly, log off your e-mail account to prevent access to your email for account setup and password reset.
  • Keep your password in a safe place. If you need to write down your password, do not include hints that could easily identify it as your Patient Connect password. It is also important to choose strong/unique passwords to ensure your account is secure. It can be helpful to use a phrase to help you remember your password. As an example, the phrase “I like to eat chocolate ice cream 99” can help you remember the password “Iltecic99.”
  • Never allow your computer browser software to save/remember/autofill your password. If you do, another person using your computer will be able to access your information without needing to know your password.
  • Protect your printed personal health information. If you print any information from Patient Connect, be sure to keep your printed information in a safe and secure place.

If you have any concerns that your password is no longer confidential, click here to reset your password.

The Shared Health Information Network Exchange (SHINE) is a partnership among several hospitals in Ontario to enable seamless access to patients’ health information at all sites. The robust, integrated approach, allows clinicians to access more information about their patients when they need it from almost anywhere.

This will be particularly beneficial to patients who are cared for at multiple sites, such as cardiac and cancer patients, who receive care at both their local hospital and at one of Southlake’s regional programs.

Markham Stouffville Hospital, Southlake Regional Health Centre and Stevenson Memorial Hospital are the founding SHINE partners.

Frequently Asked Questions

  1. Provide your email address when you register as a patient at the hospital.
  2. Follow this link https://patientconnect.shinepartners.ca, Click Enrollment Request and complete the form. You will need either your Ontario health card or (Medical Record Number MRN). The MRN is on your patient armband.
  3. You will then receive an email with a link to create your unique User Logon ID and password and set up your security questions.

Once you have completed the enrollment to Patient Connect, you will be able to view personal health information for the patient.

Alternatively, you can visit the hospital’s Health Information Department and register for Patient Connect; it only takes 15 minutes or less to register! You will need two pieces of identification (one piece of ID must be a photo ID).

You must be enrolled in Patient Connect to use the MEDITECH MHealth app.

To download the free app, visit the app store (Apple Store or Google Play), select the MEDITECH MHealth app and click to install.

Once installed:

  1. Open the MEDITECH MHealthapp.
  2. A pop-up message will appear requesting access to your location services. Select Yes.Make sure the Location Services in your device Settings is set to On
  3. Click on the MEDITECH MHealth app and click onPatient Connect.
  4. Enter your Patient Connect Logon ID and password

 

From the home screen menu, you can access all of your health information.

This is a two-step process. To ensure you receive update notices as well as any test results you can change your email address by:

  1. Select Preferences, on the Patient Connect home page and update your email address.
  2. Reset your Patient Connect User Login ID or Password, visit Patient Connect. Click on the link and follow the prompts accordingly

Sign into your Patient Connect account. Click on the Profile Icon. Click on Update My Profile. Enter the information (street address, phone number) you wish changed, and press submit. Health Information will review your request, so the change may not appear immediately.

Call 1-877-733-5033 or visit the Health Information Department to close your account.

To reset your Patient Connect User Login ID or password, visit the Patient Connect and click on either the “forgot LogIn ID” or forgot “password” link.

If you require further assistance, please call Patient Connect support at 1-877-733-5033

**If you believe that your Patient Connect account has been breached or compromised, please call the support number above.

Only you have access to your health information in Patient Connect. You have the ability to share this information at your discretion. You have the freedom to invite and/or revoke other people’s access to your health information, without needing to go through the healthcare organization.

You are able to determine access levels and choose what components of your health information each person is able to see. It is easy to see who has access to your information; you will also be able to see when the proxy user last viewed your information.

You can set this up by:

  • Log into your Patient Connect account
  • Select the Profile icon
  • Click on the Shared Access button on the right side of you demographic information

 

It is important to remember that if a proxy requests a change of information via the Update Profile option, such as a change of address or email, this will change information on the patient’s health record.

You can view information from August 7, 2019 forward. There will be no historical information before this date.

Images are not available through the Patient Connect portal, but you can request these by visiting the hospital website.

To request access to the health record, you must go to the Health Information Department

You will need government photo identification.

Parents with a proxy account access to their child’s health record will receive regular reminder notices that access to their child’s Patient Connect account will be automatically suspended when the child turns 16 years of age. The child will be required to set up their own user account in Patient Connect.

These numbers are the unique medical record # for each hospital. The numbering legend is:

  • E00000000 – you are a patient at more than one site, so this is your enterprise medical record number
  • M0000000 – you are a patient at Markham Stouffville Hospital
  • S00000000 – you are a patient at Southlake Regional Health Centre
  • H00000000 – you are a patient at Stevenson Memorial Hospital

Patient Connect contains information on Laboratory results, Diagnostic and other reports, your appointment schedule and a list of your discharge medications from any visit to Markham Stouffville Hospital, Stevenson Memorial Hospital and Southlake Regional Health Centre. Your health care providers add this information during your hospital visit.

Go to Health Information at the locations noted below, or call 1-877-733-5033.

Health Information Department locations.

In addition to calling the support line at 1-877-733-5033, you can visit the hospital’s Health Information Department to get help with Patient Connect.

Southlake’s Health Information Department is located:
East Building, Level 1.
Hours: 8 a.m. and 4 p.m., Monday to Friday (closed on statutory holidays)
You can also visit the health information departments at our SHINE partner hospital for assistance.
Markham Stouffville Hospital
Building B, level 1, Room A1681
Hours: 8 a.m. and 4 p.m., Monday to Friday (closed on statutory holidays)
Stevenson Memorial Hospital

Basement level

Hours: 10 a.m. to 3 p.m., Monday to Friday (closed on statutory holidays)

For assistance enrolling for Patient Connect, or question about your Patient Connect account call 1-877-733-5033  Monday to Friday, 8:00 a.m. – 4:00 p.m.