Emergency
If you are experiencing a medical emergency, call 911.
Southlake Health’s Emergency Department (ED) provides care to more than 120,000 patients each year serving northern York Region and south Simcoe County 24 hours a day, seven days a week.
The ED has a dedicated team of healthcare professionals and volunteers to assist you with your care.
We know how difficult it may be to know when to visit our ED, as many illnesses and procedures can be treated at local walk-in health clinics. If you are ever in doubt, please go to your nearest ED.
The illnesses treated in the department range from minor to life-threatening, and patients are treated based on the severity of their illness.
If your needs are outside the scope of what Southlake can provide then you will be assessed, stabilized and transferred to a hospital that offers specialized care designed to meet your needs.
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Southlake to ‘face hallway medicine head-on’ with emergency department expansion
Wednesday August 20, 2025
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Southlake’s First Patient Ambassador
Wednesday July 28, 2021
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Caring for children with respiratory illness and fevers
Monday December 5, 2022
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Parking at Southlake
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Caring for children with respiratory illness and fevers
Monday December 5, 2022
Southlake Visitor Guidelines
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Expanding the Emergency Department with Renewed Equipment
Wednesday May 15, 2024
When you arrive at Southlake’s Emergency Department, either by ambulance or on your own, you will be assessed by a triage nurse using the Canadian Triage Acuity Scale (CTAS). This ensures the sickest patients are seen first, regardless of time of arrival.
Please note:
- Patients with more serious or urgent conditions will be seen first, regardless of when they arrived.
- This means someone who came in after you may be treated before you if their condition is more severe.
- Our goal is to provide timely, safe, and effective care for everyone.
- The CTAS system helps ensure that all patients receive the most appropriate care based on their medical needs.
What to bring to the Emergency Department:
- Ontario Health Card or provincial alternative
- All prescriptions and medications currently being taken by the patient, including over-the-counter medication. These prescriptions should include the dosage information, administration frequency, and any other applicable information.
Upon arrival in the Emergency Department:
- Have your health card ready and be prepared to take a number or speak with the pre-triage screening nurse. You will be called either by name or number to a triage desk. An assessment of your illness or injury will be done by a triage registered nurse.
- The Emergency Department can get extremely busy. Please let the staff know if your condition changes during your wait. If you are experiencing chest pain or shortness of breath, immediately notify the triage nurse.
- If you require admission to the hospital, you may be required to stay in the Emergency Department until a bed becomes available.
Your safety is important to us. Southlake’s Emergency Department is a locked department, which means all patients and visitors must report to the triage nurse, the registration clerk or a volunteer to enter the inside.
In keeping with our commitment to staff, physician and patient safety, the Emergency Department (ED) has cameras located in common areas, including hallways and waiting rooms as well as certain assessment rooms to record any safety-related issues. If you have any questions, please contact Patient Relations at Southlake or call 905-895-4521 ext. 2290.
- Central Ontario Regional Urgent Care Appointment Booking Portal: https://regional-virtual-urgent-care.ca/
- Health811 Ontario (Formerly Telehealth Ontario) Service: Free, confidential 24/7 access to registered nurses and other health professionals by phone (dial 811) or online chat (Health811.ontario.ca)
- Centralhealthline.ca: Provides a comprehensive, searchable list of local walk-in clinics and virtual urgent care services, provided as a health and community service by Ontario Health atHome.
- Health Care Connect: While not for urgent issues, this provincial service (ca – Find a Doctor) helps residents find a family doctor or nurse practitioner for ongoing care
- Nurse Practitioner-Led Children’s Care Clinic: Children and youth aged 6 months to 18 years. Appointments can be made through a central booking system. Referrals not required. Please visit http://care-clinics.ca/
- Hospital for Sick ChildrenT: InfoMed Line (416) 813-5817
- Poison ControlT: 1-800-268-9017
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Dr. Edward Chan
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Jeffrey Chan
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Michael Charnish
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Edward Feng
English
Dr. Christopher Gannage
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Catherine Grenier
Emergency Physician
(905) 895-4521
English
Dr. Vincent Ho
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Creighton Hui
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Grigoriy Ikonnikov
English
Dr. Albert Lau
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Raymond Lee
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Alexander Leung
English
Dr. Ian Mak
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Gaurav Puri
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. James Shin
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Andrew Shum
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Jay Silverstein
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Leeor Sommer
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Sonya Tan
Emergency Physician
English
Dr. Roderick Tanaka
Emergency Medicine
Emergency Medicine/Family & Community Medicine
(905) 726-9755
English
Dr. Raj Waghmare
Emergency Medicine
Emergency Medicine/Family & Community Medicine
(905) 895-4521
English
Discharge Planner
Discharge Planner
During regular hours, the Emergency Department has a discharge planner. Their job is to guide you and your family through problems related to hospital admission and discharge services. Discharge planners also assist you and your family to understand and manage the effects and complications of your illness. Southlake encourages you and your family to follow up with the discharge planner by phone if needed.
Fast Track
Fast Track
10 a.m. to 1 a.m., seven days a week
The Fast Track area of the Emergency Department operates from 10 am to midnight, seven days a week with dedicated clinician coverage. This area is another assessment space available in the Emergency Department for patients to be seen and treated appropriately. Often patients with less urgent conditions will be seen in this space.
Geriatric Emergency Management (GEM) Nurse
Geriatric Emergency Management (GEM) Nurse
A Geriatric Emergency Management (GEM) nurse is available to the Emergency Department if there is an apparent need. A GEM nurse’s focus is on seniors who are at risk of suffering an injury, in need of assistance, or who are pending admission to long-term care. They also provide support to the Emergency Department in developing an elder-friendly emergency healthcare environment.
Home Care Arrangements
Home Care Arrangements
Home care can be arranged for patients requiring intravenous medications, wound care, and other treatments prescribed by their doctor. Please talk to your attending care team member.
Language and Sign Language Interpretation
Language and Sign Language Interpretation
24 hours a day, seven days a week
Language interpretation services are available for many languages and dialects spoken currently in Canada. American Sign Language is also available. Services are offered via a secure two-way video link to language interpretation professionals.
Security
Security
A dedicated Security Service is present at all times to support the Emergency Department.
Volunteers
Volunteers
The Emergency Department is a busy place. Our Southlake volunteers are dedicated to helping you and your family as soon as you come through our doors.
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