If you are experiencing a medical emergency, call 911.
Southlake’s Emergency Department (ED) provides care to more than 112,000 patients each year, serving the Town of Newmarket, northern York Region and south Simcoe County 24 hours a day, seven days a week.
Our ED has a dedicated team of healthcare professionals and volunteers to assist you with your care.
We know how difficult it may be to know when to visit our ED, as many illnesses and procedures can be treated at local walk-in health clinics. If you are ever in doubt, please go to your nearest ED.
The illnesses treated in the department range from minor to life-threatening, and patients are treated based on the severity of their illness.
If your needs are outside the scope of what Southlake can provide then you will be assessed, stabilized and transferred to a hospital that offers specialized care designed to meet your needs.
When you arrive at Southlake’s Emergency Department, whether by ambulance or on your own, you will be triaged according to the Canadian Triage Acuity Scale. You will then be assigned a triage level of 1 to 5, where level 1 requires immediate, urgent care (potential loss of life or limb), and level 5 requires non-urgent attention (illness and ailments that can be treated by a family physician).
You will be seen based on the severity of your illness. We understand that it may not seem fair when someone who has arrived after you is treated while you are waiting for care. Although this system can lead to long waits for some patients, it remains the safest and most effective way to deliver care within a busy Emergency Department.
Upon arrival in the Emergency Department:
Have your health card ready and be prepared to take a number or speak with the pre-triage screening nurse. You will be called either by name or number to a triage desk. An assessment of your illness or injury will be done by a triage registered nurse.
Always remember to bring with you a list of all your current prescriptions as well as all over-the-counter medications you are taking. Don’t forget to include the dosage and frequency of your medication.
Following your assessment, you will either be assigned a bed and taken to your room or asked to wait within the waiting area.
There are four care areas in the Emergency Department. You will be placed according to your particular health needs.
The Emergency Department can get extremely busy. Please let the staff know if your condition changes during your wait. If you are experiencing chest pain or shortness of breath, immediately notify the triage nurse.
If you require admission to the hospital, you may be required to stay in the Emergency Department until a bed becomes available.
Your safety is important to us. Southlake’s Emergency Department is a locked department, which means all patients and visitors must report to the triage nurse, the registration clerk or a volunteer to enter the inside.
In keeping with our commitment to staff, physician and patient safety, the Emergency Department (ED) has cameras located in common areas, including hallways and waiting rooms as well as certain assessment rooms to record any safety-related issues. If you have any questions, please contact Patient Relations at Southlake.
Seeking additional information can be helpful before your next Emergency Department visit.
During regular hours, the Emergency Department has a discharge planner. Their job is to guide you and your family through problems related to hospital admission and discharge services. Discharge planners also assist you and your family to understand and manage the effects and complications of your illness. Southlake encourages you and your family to follow up with the discharge planner by phone if needed.
The Fast Track area of the Emergency Department operates from 10 am to midnight, seven days a week with dedicated clinician coverage. This area is another assessment space available in the Emergency Department for patients to be seen and treated appropriately. Often patients with less urgent conditions will be seen in this space.
Our Fracture Clinic’s orthotech applies and removes casts 11 a.m. to 11 p.m., seven days a week.
A Geriatric Emergency Management (GEM) nurse is available to the Emergency Department if there is an apparent need. A GEM nurse’s focus is on seniors who are at risk of suffering an injury, in need of assistance, or who are pending admission to long-term care. They also provide support to the Emergency Department in developing an elder-friendly emergency healthcare environment.
Language interpretation services are available for many languages and dialects spoken currently in Canada. American Sign Language is also available. Services are offered via a secure two-way video link to language interpretation professionals.