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Volunteering at Southlake

Volunteering with Passion

Building healthy communities through outstanding patient care begins by improving the patient experience. Our valued volunteers are placed where we feel they will provide the most support to Southlake. Whether assisting with wayfinding, registration, recreation, research or bedside visits, the role of a volunteer is, and always will be to deliver the best patient experience.


Within different areas of the hospital, there are over 110 enriching volunteer opportunities at Southlake. Each will provide a rewarding experience in direct patient care or non-patient support. Rest assured, no matter where you apply to volunteer, you will be impacting the lives of patients and families, and Southlake is passionate about making a difference in your life as well.

To become a volunteer you must:

  • Be 16 years of age or older.
  • Submit an online application.
  • Attend an in-person interview.
  • Commit to a minimum of 75 hours.

Acceptance as a volunteer is conditional upon:

  • Submitting two reference forms.
  • Submitting a clear Vulnerable Sector Screening (Police Check).
  • Completing a two-step tuberculosis (TB) test and proof of up to date immunizations.
  • Attending an orientation session.

Note: Due to changes within our requirements and the personal availability of individual applicants, we cannot guarantee that every applicant will obtain a volunteer placement.

Frequently Asked Questions

All volunteers who are accepted into the program participate in a 1.5-hour in-person orientation and required online training. Upon completion of screening requirements, you will then complete role-specific training.

New volunteers begin with one placement. Additional opportunities may be considered if you can fulfill commitment expectations and there is a suitable opening.

Our vacancy list changes on a daily basis. Once you submit an online application, we will email an updated list of current volunteer opportunities. Remember, choose a role based on your interest and availability. We will then invite you in for an in-person interview to ensure the role is the right fit for you. If you have a specific interest, you should indicate this on your application. Please understand that we are not always able to fulfill requests for a specific placement.

The minimum age to volunteer at all sites across Southlake is 16 years of age or older. You must be the minimum age when you submit your application.

Post-secondary students seeking placements at the hospital can obtain further information and fill out an application at: Post Secondary Student Placements.

Volunteer roles do not include duties or responsibilities that are performed by a licensed or regulated profession (physician, physiotherapist, nurse, lab technician, etc.) All volunteers, regardless of their training, are restricted to only performing the duties outlined in their volunteer role description.

We recognize that life can be very busy. This is why we ask for a commitment of one shift per week for a minimum of 2 to 4 hours.

Volunteering at the hospital does not guarantee that you will receive a paid position. If you are interested in paid employment, please visit the career section of our website.

It is important to ensure we have a full complement of volunteers every shift to allow us to provide the best experience for our patients, families and visitors. It is the expectation that you attend every shift on time. If you are unable to attend your regular shift we require that you let us know as soon as possible.

Volunteers receive complimentary parking during their volunteer shift.