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Volunteering at Southlake

Volunteering with Passion

Building healthy communities through outstanding patient care begins by improving the patient experience. Our valued volunteers are placed where we feel they will provide the most support to Southlake. Whether assisting with wayfinding, registration, recreation or bedside visits, the role of a volunteer is, and always will be to deliver the best patient experience.

Within different areas of the hospital, there are over 110 enriching volunteer opportunities at Southlake. Each will provide a rewarding experience in direct patient care or non-patient support. Rest assured, no matter where you apply to volunteer, you will be impacting the lives of patients and families, and Southlake is passionate about making a difference in your life as well.

To become a volunteer you must:

  • Be 16 years of age or older.
  • Submit an online application.
  • Attend an in-person interview.
  • Commit to a minimum of 75 hours.

Acceptance as a volunteer is conditional upon:

  • Submitting two reference forms.
  • Submitting a clear Vulnerable Sector Screening (Police Check).
  • Completing a two-step tuberculosis (TB) test and proof of up to date immunizations.
  • Attending an orientation session.

Note: Due to changes within our requirements and the personal availability of individual applicants, we cannot guarantee that every applicant will obtain a volunteer placement.

Frequently Asked Questions

All volunteers who are accepted into the program must complete a 1-hour orientation session. In addition, each volunteer is required to complete an online training via the Volunteer Portal.

Upon completion of screening requirements, volunteers are trained on role-specific tasks.

It is important to ensure that we have a full complement of volunteers during each shift to allow us to provide the best experience possible for our patients, families, and visitors.

While the expectation is that you attend every shift, we recognize that unforeseen circumstances may arise. In such situations, we ask that you let us know as soon as possible so that we can discuss the possibility of a leave of absence.

New volunteers begin with one position. Additional opportunities may be considered if we have a suitable position available and a minimum of 6 weeks have passed since your first shift.

The list of vacant volunteer positions changes on a daily basis. Once you submit an online application, you will receive an updated list of volunteer opportunities.

We kindly ask that you choose a role based on your interest and long-term availability. Once you select a position from the list provided, we will invite you to attend an interview.

If you have a preferred volunteer area, we ask that you indicate this on your application. Please note that accommodating specific position requests may not always be feasible.

The minimum age to volunteer at all sites across Southlake is 16 years of age or older. You must be the minimum age when you submit your application.

Post-secondary students seeking placements at the hospital can obtain further information and fill out an application in the Learning at Southlake section of the website.

Volunteer roles do not include duties or responsibilities that are performed by a licensed or regulated profession (physician, physiotherapist, nurse, lab technician, etc.) All volunteers, regardless of their training, are restricted to only performing the duties outlined in their volunteer role description.

We recognize that life can be very busy. This is why we ask for a commitment of one shift per week for a minimum of 2 to 4 hours.

Volunteering at the hospital does not guarantee that you will receive a paid position. If you are interested in paid employment, please visit the career section of our website.

Volunteers receive complimentary parking during their volunteer shift.