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Office of Patient Experience

Helping to shape the future of healthcare.

Compliments or concerns? We want to hear from you.

Positive patient and family experiences occur through helpful communication, mutual respect for all and a true partnership between patients, families and staff. We value your opinion and invite your input and outlook. If you have a compliment, suggestion or concern please inform your nurse, healthcare provider or ask to speak to the manager of the department, by calling the Information Desk at 905-895-4521, ext. 2118. If you require further assistance, please contact Patient Relations:

Website

Click here to provide your feedback

In-person

The Patient Relations Office is located:
Room #1/039
East Building, Level 1

Office Hours

Monday to Friday
8 a.m. –  4 p.m.
(excl. Statutory Holidays)

By Phone
  • From within the hospital dial ext. 2290
  • From outside of the hospital dial 905-895-4521 ext. 2290
  • Outside of office hours, please leave a message and we will return your call within two business days.
By Mail

Patient Relations
Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON L3Y 2P9

 

Helping to shape the future of healthcare

At Southlake, we value what patients and families are telling us about their care. By partnering with you, your family and loved ones every step of the way, we can find ways to help improve our healthcare services.

To help deliver this commitment, Southlake created a Patient and Family Advisory Program with more than 70 Patient and Family Advisors (PFAs) partnering with patients and families towards creating an environment where the best experiences happen.

Are you a person for a positive and effective change?

We are looking for Patient and Family Advisors (PFAs). A PFA is a volunteer who provides advice from the perspective of the patient, family, caregiver or chosen support person in matters that relate to the patient.

For more information regarding becoming a PFA, please review our Patient and Family Advisory Position Guide.

To apply please fill out the PFA Volunteer Application Form.