Click on the “Forgot your password?” link in the “Returning User” section. Enter your email address in the field provided, and click “Send.” An email containing the reset password link will be sent automatically to the email address provided.
If you are still experiencing problems with the new password, type in the password rather than cutting and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid. Please note that passwords are case sensitive.
Other possibilities to try:
- Enable your cookies
- Delete your cookies
- Update your browser to the latest version
Candidate technical support
Southlake apologizes for any difficulty you may have experienced. Please read the FAQs above and if you still need assistance, please contact the career application system help desk directly by email, and include the following details of the problem:
- Exact brand and version number of the browser
- Version of the operating system you are using
E-mail address: email@example.com
Phone number: 1-877-427-7717
Hours of operation
Monday to Friday 8 am to 8 pm, EST (except statutory holidays)