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Billings

Southlake Regional Health Centre will invoice you for all uninsured hospital services you receive. There are several ways for you to pay your hospital bill:

Paying your hospital bill online is easy and convenient. You can make a secure payment using your credit card from a computer or mobile device, with the option to print a payment receipt immediately.

Click here to pay your bill online, and follow the step-by-step instructions. The account number is the alphanumeric code with a “/”.  For example, SE1234/21.  Accepted credit cards are Visa, Mastercard and American Express.

Note:  There is a $2.00 handling fee charged by the online service provider. This is not a hospital-related fee.

To pay your hospital bill using a credit or debit card, please call 1-888-665-9315.

Accepted credit or debit cards are Visa, Mastercard and American Express.

Log in to your bank account and send an etransfer to Southlake Regional Health Centre under ETransfer@Southlakeregional.org. As this is a business account, no password is required.

Under “Message” include the patient name and account number. For example, Jane Doe SE1234/21

Once the funds are received a receipt will be issued by the hospital.

To pay your hospital bill by mail, please make your cheque payable to Southlake Regional Heath Centre and address it to:

Southlake Regional Health Centre
ATTN:  Finance Dept.
596 Davis Dr.
Newmarket, ON
L3Y 2P9

Please include patient name and account number.  For example, Jane Doe SE1234/21.

Note:  A fee of $25.00 will apply to all cheques from accounts returned from the bank (ie: non-sufficient funds, stopped payments, etc.)

Receipts will be issued only upon request for cheque payments.

Please note: the Cashier Office is temporarily closed until further notice due to the COVID-19 lockdown. Cash and in-hospital payment by debit or credit is currently suspended. 

If you have a debit or credit card, you can pay your hospital bill using the point of sale machine at our Cashier’s office at the East Main Entrance.

Cashier Hours

Sunday, Closed
Monday to Friday, 8 a.m. to 11 a.m.
Saturday, Closed

Please bring a copy of your invoice with you when making the payment.

Accepted credit cards are Visa, Mastercard and American Express.

Bank machines are located near the entrance doors of the East Building, near the Hospital’s Aquene Cafe, and on Level 1 of the Medical Arts Building.

An after-hours deposit box is located next to the Cashier’s Office.

If you have any questions regarding payments, please contact us at 905-895-4521 ext. 2262

More information on Health Cards, billing for services not covered by the Ontario Health Insurance Plan (OHIP) and billing for non-Canadian residents is provided below under frequently asked questions.

Frequently Asked Questions

If you present your valid Health Card number to Southlake’s Financial Services Department within 24 hours of your visit, you will not be billed for non-physician services. You may call-in your number within this timeframe as well.

No. Physicians bill separately for their services and may request immediate payment at the time of your visit. If this is the case, you will be given a receipt and may use it to receive reimbursement from OHIP.

Call your patient representative at the appropriate number and extension listed below.

For surnames starting with:
A – E, call 905-895-4521, ext. 2361
F – L, call 905-895-4521, ext. 2261
M – Q, call 905-895-4521, ext. 2135
R – Z, call 905-895-4521, ext. 2156

For general cashier enquiries call 905-895-4521, xt. 2262 or email: patientaccounts@southlakeregional.org

For information or questions on OHIP or your Health Card,  visit the Ontario Ministry of Health website.

Payment for uninsured services and personal accounts are due upon discharge. Payment for these services can be made via credit card, debit, cheques or e-transfers.

Services and items not covered by OHIP include:

  • Ambulance transportation (some exceptions apply)
  • Cast sandals
  • Fiberglass casts
  • Knee immobilizers
  • Soft collars
  • Aerochambers
  • Shoulder immobilizers
  • Aircast foam walkers
  • Clavicle braces
  • Ankle splints
  • Crutches
  • Preferred accommodations such as private and semi-private rooms

The Ministry Of Health (MOH) and Ministry of Long Term Care (MOLTC) along with the Canada Health Act, rule that any individual who receives medical care but cannot show proof of valid OHIP coverage, can be personally billed for both hospital and physician services provided.

All non-residents of Canada must pay for services received at Southlake. Inpatients are required to pay a $7,000 deposit (to be arranged with Finance Services) and sign a guarantee of payment for the balance of their account.

As a convenient way for patients paying for uninsured services or items (e.g. crutches, splints, etc.), Southlake accepts credit card payment at the Registration desk in the Emergency Department. 

In addition to the uninsured services/items listed, Canadian residents who do not provide a valid Provincial Health Card Number and residents from other countries (e.g., US) will be charged by the Hospital for use of the Emergency facility and by the individual physician for the cost of medical services incurred. Physicians are not employees of Southlake Regional Health Centre and, therefore, bill separately for their services.