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Billings

You can pay your bill in-person or online. Instructions are below.

Remember, always have your valid Health Card with you when paying your hospital bills.

While the cost of most healthcare services is covered for patients with a valid Ontario Health Insurance Plan (OHIP) Health Card, some services are not covered. Your Ontario Health Card is a very important piece of your personal information which should be carried with you at all times. More information on Health Cards, billing for services not covered by the Ontario Health Insurance Plan (OHIP) and billing for non-Canadian residents is provided below.

Click here to make an online payment.

Paying your bill in person.

To pay your bill in person, visit the Cashier located at the East Entrance next to the Information Desk.

Cashier hours:

Sunday, Closed
Monday, 8 a.m. – 4 p.m.
Tuesday, 8 a.m. – 4 p.m.
Wednesday, 9 a.m. – to 4 p.m.
Thursday, 8 a.m. – 4 p.m.
Friday, 8 a.m. – 4 p.m.
Saturday, Closed

Payment may be made by cash, cheque, Visa, MasterCard or debit card.

Bank machines are located near the entrance doors of the East Building, near the Hospital’s Aquene Cafe, and on Level 1 of the Medical Arts Building.

An after-hours deposit box is located next to the Cashier’s Office. Payments can also be made online.

If you require more information or have a billing enquiry, please contact Financial Services at 905-895-4521, ext. 6870.


Frequently Asked Questions

If you present your valid Health Card number to Southlake’s Financial Services Department within 24 hours of your visit, you will not be billed for non-physician services. You may call-in your number within this timeframe as well.

No. Physicians bill separately for their services and may request immediate payment at the time of your visit. If this is the case, you will be given a receipt and may use it to receive reimbursement from OHIP.

Call your patient representative at the appropriate number and extension listed below.

For surnames starting with:
A – E, call 905-895-4521, ext. 2361
F – L, call 905-895-4521, ext. 2261
M – Q, call 905-895-4521, ext. 2135
R – Z, call 905-895-4521, ext. 2156

For general cashier enquiries call 905-895-4521, xt. 2262 or email: patientaccounts@southlakeregional.org

For information on OHIP or your Health Card,  visit the Ontario Ministry of Health website.

For questions about OHIP or Health Cards, and Ministry of Long-Term Care website.

Payment for uninsured services and personal accounts are due upon discharge. Payment for these services can be made at the Cashier, East Building, Level 1.

Services and items not covered by OHIP include:

  • Ambulance transportation (some exceptions apply)
  • Cast sandals
  • Fiberglass casts
  • Knee immobilizers
  • Soft collars
  • Aerochambers
  • Shoulder immobilizers
  • Aircast foam walkers
  • Clavicle braces
  • Ankle splints
  • Crutches
  • Preferred accommodations such as private and semi-private rooms

The Ministry Of Health (MOH) and Ministry of Long Term Care (MOLTC) along with the Canada Health Act, rule that any individual who receives medical care but cannot show proof of valid OHIP coverage, can be personally billed for both hospital and physician services provided.

All non-residents of Canada must pay for services received at Southlake. Inpatients are required to pay a $5,000 deposit (to be arranged with Finance Services) and sign a guarantee of payment for the balance of their account.

As a convenient way for patients paying for uninsured services or items (e.g. crutches, splints, etc.), Southlake accepts credit card payment at the Registration desk in the Emergency Department. 

In addition to the uninsured services/items listed, Canadian residents who do not provide a valid Provincial Health Card Number and residents from other countries (e.g., US) will be charged by the Hospital for use of the Emergency facility and by the individual physician for the cost of medical services incurred. Physicians are not employees of Southlake Regional Health Centre and, therefore, bill separately for their services.