facebook pixel Skip to main content
Back
Close
Hospital

COVID-19 Information

COVID-19 Cases at Southlake as of Tuesday, May 17

*data updated daily, Monday to Friday

  • Number of patients with COVID-19 in critical care: 1
  • Number of patients with COVID-19 in units: 37
  • Total number of patients with COVID-19 at Southlake: 38

Following the direction of the Provincial Government, all COVID-19 testing will be done by appointment only. Walk-in COVID tests are not available.

Please note we do not complete COVID-19 testing in Southlake’s Emergency Department. As per Ontario Government guidelines for COVID-19 testing, effective December 31, PCR testing at Southlake’s Assessment Centre will only be available for:

  • High-risk individuals who are symptomatic and/or are at risk of severe illness from COVID-19, including for the purposes of confirming a COVID-19 diagnosis to begin treatment;
  • workers and residents in the highest risk settings;
  • vulnerable populations.

A full list of eligible individuals can be found here.

Click here to make an appointment online for a test at Southlake’s COVID-19 Assessment Centre.

Those who have already scheduled COVID-19 test appointments related to procedures or surgery will remain the same. Those tests will be conducted as scheduled.

Please note that Southlake has restricted visiting. Please click here to review the new guidelines for visitors.


Southlake’s COVID-19 Assessment Centre location
22 Prospect Street
Newmarket, Ontario

Assessment Centre Hours
8 a.m. – 8 p.m.
7 days a week

Your results will be available to you via the Ontario Health.

Who are we testing?

As per Ontario Government guidelines for COVID-19 testing, effective December 31, PCR testing at Southlake’s Assessment Centre will only be available for:

  • High-risk individuals who are symptomatic and/or are at risk of severe illness from COVID-19, including for the purposes of confirming a COVID-19 diagnosis to begin treatment;
  • workers and residents in the highest risk settings;
  • vulnerable populations.

A full list of eligible individuals can be found here.

According to the latest guidance from the Ministry of Health, members of the general public with mild symptoms are asked not to seek testing. Most individuals with a positive result from a rapid antigen test will no longer be required or encouraged to get a confirmatory PCR or rapid molecular test. Individuals with COVID-19 who are vaccinated, as well as children under 12, will be required to isolate for five days following the onset of symptoms. Individuals who are unvaccinated, partially vaccinated or immunocompromised will be required to isolate for 10 days. For more information, click here.

  • Our Assessment Centre will not be testing patients who do not meet the above criteria. The Assessment Centre does not do travel swabs.
  • Southlake’s Emergency Department is experiencing a high number of people wanting a COVID-19 test. Please note the Emergency Department is not a testing centre and we need to focus on patients who need emergency care.
  • All COVID-19 testing will be done by appointment only. Walk-in COVID tests are not available. Please ensure you bring your Health Card, Driver’s License or other form of ID to your appointment. Please do not arrive more than 10 minutes before your scheduled appointment.
  • Please do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and delayed test results for all. If you have already booked an appointment at an assessment centre and can no longer make it, please cancel and rebook your time so others who need a test can be seen.

Book an appointment online for a COVID-19 test

If there are no appointments available at this site please click here for a list of other locations where you can book your test. Please note that COVID-19 testing takes place at the Assessment Centre (22 Prospect St.) not the Emergency Department. 

Note: Appointments are only scheduled at most three days in advance. If you do not see any appointment times this means there are currently none available. The cut-off to book online is 4 hours before the scheduled appointment. In some situations, we are required to call a patient back for additional information.

If you are having difficulties booking online please call 905-895-4521 ext 2162 between the hours of 9 a.m. and 5 p.m.

What to expect when getting tested

To help with physical distancing, please do not arrive too early. Aim to arrive only 5 to 10 minutes before your appointment. There is limited free parking on site at 22 Prospect Street, or you can park in the hospital’s garage across the street. Due to volume, you may need to wait outside. Please be prepared for this and dress appropriately for the weather.

Please be sure to have your health card ready and two pieces of ID (your health card can be one of these) and arrive wearing a mask.

What happens at the Assessment Centre?

Patients who come to the Assessment Centre will be assessed on arrival, given a mask (if they are not already wearing one), and will be instructed to wait in a physically distanced line. Patients will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.

How can I be seen at the Assessment Centre

Please click here to make an appointment online to be tested at Southlake’s Assessment Centre. Once you have an appointment time, please come to Southlake’s Assessment Centre at 22 Prospect Street, Newmarket, ON. Please wear a mask, bring your health card with you and one other piece of ID. 

If I am tested at the Assessment Centre, how will I find out the results?

Public Health will ONLY contact you to inform you of a POSITIVE result and will provide any other necessary information. Please note that results can take up to five days, depending on the number of patients being tested. Hospital staff are not authorized to release test results over the phone/text. Please do not call the hospital to ask for your test results.

COVID-19 test results are available on the Province’s website as they are received, both positive and negative. Results may take up to five days.

If I am tested, how long will it take to get the results?

This will vary depending on the number of tests being performed. Patients who are symptomatic will be advised to remain at home in self-isolation pending the results of their test.

Know the difference: self-monitoring, self-isolation and isolation for COVID-19

As we navigate the rapidly changing pandemic, we are always looking to ensure a safe environment for everyone at Southlake. We understand how important visitors are to patients and the role they play in their recovery. Effective April 4, fully-vaccinated visitors will be able to visit patients at one visit per day (out of 2 designated visitors) for a maximum of 60-minutes. Our policy for Designated Care Partners has not changed. Southlake also continues to offer virtual patient visits and telephones in patient rooms are free.

  • One visitor per patient will be permitted in the ED at the discretion of staff

Visitors must show proof of full COVID-19 vaccination (two doses plus a minimum of fourteen days) and identification for every visit. Ontario’s enhanced vaccine certificate with official QR code is required, which can be downloaded from the provincial vaccine portal. The only exemptions are government issued medical exemptions or specific patient populations such as labour and deliver, imminent end-of-life patients, NICU or paediatric patients and some Emergency Department patients. To schedule a visit, call 905-895-4521 ext. 2728 from 10 a.m. to 6 p.m. daily. Visits must be scheduled 24 hours in advance. Please scroll to the bottom of this page for FAQs.

We understand how important visitors are to patients while they’re in the hospital. Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member. A reminder that patient phones are free.

Please click here for full visitor guidelines.

Masks

Southlake has a universal masking policy and therefore all patients and visitors must wear a mask. You will be given a medical mask by Southlake’s screeners when you arrive at the hospital. This mask must stay on at all times and cover both your mouth and nose. Masks between the ages of 2-5 years are optional. Gloves are not permitted.

Emergency Department (ED) and outpatient visitors

Southlake has restricted visiting in the Emergency Department to keep our staff and patients safe, avoid overcrowding and allow for physical distancing. One visitor per patient will be permitted based on current volumes in the department.

Please click here for ED visiting guidelines.

 

Childbirth at Southlake during COVID-19

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.

Enhanced entrance screening

All patients and visitors will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, you may be directed to either the Emergency Department or Southlake’s COVID-19 Assessment Centre.

PLEASE NOTE: All visitors and patients are required to wear medical-grade masks that will be supplied when you enter the hospital. When you arrive at a screening point, you will be asked to remove any mask you might be wearing (including cloth masks) and to put on the mask provided by Southlake staff.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)

Click here to download and complete our pre-screening tool ahead of arriving for your appointment.

Click here to download the screening tool if your appointment is in the Medical Arts Building.

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge from the parking garage (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

As we navigate the rapidly changing pandemic, we are always looking to ensure a safe environment for everyone at Southlake. We understand how important visitors are to patients and the role they play in their recovery. Effective April 4, fully-vaccinated visitors will be able to visit patients at one visit per day (out of 2 designated visitors) for a maximum of 60-minutes. Our policy for Designated Care Partners has not changed. Southlake also continues to offer virtual patient visits and telephones in patient rooms are free.

  • One visitor per patient will be permitted in the ED at the discretion of staff

Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member. A reminder that patient phones are free.  

Southlake requires all visitors and Designated Care Partners to be fully vaccinated. Proof of vaccination and identification will be validated during screening. Ontario’s enhanced vaccine certificate with official QR code is required, which can be downloaded from the provincial vaccine portal. Please scroll to the bottom of this page for FAQs. 

Please note:

  • To schedule a visit, call 905-895-4521 ext. 2728 from 10 a.m. to 6 p.m. daily. Visits must be scheduled 24 hours in advance and must follow the exceptions above.
  • Visits must be scheduled for a maximum of one hour between 11 a.m. and 8 p.m.
  • Visitors must wear a medical mask at all times, including in the patient’s room.
  • Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. 
  • Visitors are restricted in the Emergency Department based on volume. See below for details.

General guidelines for all visitors

  • Visitors must pass a COVID-19 screening assessment each visit.
  • ALL VISITORS must show proof of full COVID-19 vaccination (two doses plus a minimum of fourteen days) and identification for every visit. Ontario’s enhanced vaccine certificate with official QR code is required, which can be downloaded from the provincial vaccine portal.
  • A negative COVID-19 test is not an exception for proof of vaccination.
  • Age for visiting is restricted to 18 years of age and over.
  • Stay home if you are sick or are experiencing any symptoms of COVID-19, no matter how mild.
  • Mask provided by the hospital MUST stay on at all times. The mask must cover both your mouth and nose.
  • Visitors must remain in the patient’s room and avoid walking in hallways or entering unit pantries.
  • Clean your hands frequently with hand sanitizer, or soap and water.
  • You will be given a visitor sticker to wear which must be visible at all times.
  • A maximum of five people are permitted in an elevator at a time.
  • Visitors are not permitted to leave the premises and return within their schedule visit, such as leave to smoke a cigarette. DCPs are permitted in and out privileges.
  • COVID-19 suspect/positive patients will not be permitted visitors. Visiting will only be permitted through proactive consultation with hospital Infection Prevention and Control (IPAC) specialists and clinical teams.

Emergency Department (ED) visitors

As a result of the rapidly changing situation with the Omicron variant, Southlake is moving to restricted visitor access in the Emergency Department to keep our staff and patients safe, avoid overcrowding and allow for physical distancing.

  • There are NO in and out privileges for designated visitors in the ED.
  • Due to environmental constraints, and physical distancing, seating for visitors cannot be guaranteed. Visitors may be asked to wait in their cars or leave a particular area due to clinic/department volumes and space.
  • Visitors will be permitted to support patients with the following conditions:
    • Life altering event or having a mental health crisis
    • Requiring assistance with communication and ambulation
    • Experiencing cognitive impairment, development disability
    • Children less than 18 years of age
  • If your loved one is admitted to hospital as an inpatient, you will NOT be permitted to accompany them to the unit directly from the ED.
  • Please be advised visiting is now more restricted and visiting is NOT permitted until patients have been in hospital for 5 days. You will need to contact the inpatient visitor booking line to make further arrangements to visits.

Families and Babies 

  • Click here for visiting information specific to families and babies.

Inpatient visitors

  • All visitors must schedule their visits using the inpatient visitor booking line: 905-895-4521 ext. 2728
  • Please check in and out at the nursing station with every visit.
  • You are only permitted to stay for your scheduled time.
  • Please restrict your presence to the patient’s bedside and maintain physical distancing from the patient.
  • Access to the unit pantry is strictly limited to staff only.

Thank you for working together to ensure all our safety during these unprecedented times. In order to keep everyone safe, visitor privileges may be revoked if all guidelines, including staying beyond the allotted visiting time and infection control practices are not followed.

The Southlake COVID-19, Cold and Flu Clinic was created to support the needs of our community and ensure access to timely in-person care for those with moderate COVID-19, cold or flu symptoms. The clinic is staffed by physicians from Southlake’s Emergency Department teamed with Southlake nurses. Southlake is committed to providing timely and high-quality access to health care and clinicians in both the Emergency Department and through this clinic. The clinic accepts both booked appointments and walk-ins.

Please note that this clinic is not a COVID-19 Assessment Centre for PCR swab tests.

Who should come to the clinic?

The clinic will provide in-person care for those experiencing moderate COVID-19, cold or flu symptoms.

You can click here for eligibility details of Southlake’s Assessment Centre at 22 Prospect Street.

Hours:
We are open 7 days a week, from 8:15 a.m. to 7:30 p.m.

We ask that patients wait in their car until five minutes before their appointment to avoid long line ups. There are limited walk-in appointments available.

Location:
22 Prospect Street, Newmarket

Booking appointments:
You can click here to book a scheduled appointment.

Southlake Community OHT COVID, Cold and Flu Care Clinic

The Southlake Community OHT also offers a COVID-19, Cold and Flu Care Clinic in Georgina. For more information about this clinic visit southlakecommunityoht.ca/covid-19-cold-and-flu-care-clinic/ 

Frequently Asked Questions

  • To keep everyone safe, avoid overcrowding and allow for physical distancing, one visitor per patient may be permitted depending on the environmental constraints and current volumes in the ED. 
  • Outpatient clinic visitors must be pre-approved prior to arriving at the clinic. 

Southlake’s Emergency Department (ED) remains open 24/7. If you feel you need emergency care, it is safe to visit Southlake’s ED. 

Southlake’s COVID-19 Assessment Centre is separate from the ED, with the intention of keeping the ED focused on patients who need emergency care. 

Southlake is seeing high levels of patients. To keep everyone safe, avoid overcrowding and allow for physical distancing, one visitor per patient will be permitted, depending on the current volumes in the department and with the discretion of staff.

Yes.

Effective November 15, 2021, all visitors must show proof of full COVID-19 vaccination (two doses plus a minimum of fourteen days) and government issued photo identification for every visit. A negative COVID-19 test is not an exception for visitor and Designated Care Provider’s (DCPs) proof of vaccination.

Please place the package in a plastic bag and clearly label with the patient’s name and room number. The packages can be dropped off with the screeners at the East Main Entrance.  We have staff who are pleased to take your care package and deliver to your loved one.

To schedule a visit, call 905-895-4521 ext. 2728 from 10 a.m. to 7:30 p.m. daily.Visits must be scheduled 24 hours in advance.

TV rentals are provided by Health Hub. For information on renting a TV during your stay, click here or turn on the TV once in your patient room and follow the directions.

If you require information on rental fees, please call 1-866-223-3686.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding Designated Care Partners.

We are continuing to post vacancies at www.southlake.ca and recruitment will continue for essential positions. Interviews during this time will be scheduled via Skype. Thank you for your patience and ongoing interest in becoming part of the Southlake team.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding Designated Care Partners.

We have launched a PPE drive. Please visit  www.southlake.ca/foundation/southlake-ppe-drive for more information.

Yes. Southlake remains a safe place to receive and provide care. 

Age for visiting is restricted to 16 years of age and over; however, the ability of the visitor to follow infection control practices may be assessed to ensure that appropriate supervision is available to adhere to any requirements.

Patients will have received notification if their scheduled appointment was cancelled. If you are scheduled for an appointment please be prepared to answer the screening questions at the east main entrance.   

If you answer yes to any of these questions we will ask you not to enter the building. 

Please be kind to our screeners at the entrances. They are doing everything they can to keep our vulnerable patients and staff safe during this time.

Visiting is restricted to scheduled times. You must schedule your visit in advance with the care team. The scheduled visit times limit the number of people in the building at any one time in order to facilitate physical distancing of 2 metres.

All patients will be screened before entering the hospital.

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

Designated Care Providers (DCPs) provide support to specific patients and are designated by the patient/substitute decision maker/POA. DCPs provide support to patients with significant developmental, intellectual or functional disabilities such as cognitive impairment or communication barriers. They may provide direct care to the patients such as feeding, mobility, hygiene, cognitive stimulation, communication and meaningful connection or may assist with decision making. 

  • DCPs must be fully vaccinated and be at least 18 years of age.     
  • DCPs and hours of visitation must be approved by the Manager or designate of the unitDCPs do not have to call the inpatient booking line in order to book their visit 
  • DCPs must follow Southlake visitor guidelines.  
  • DCP access will be determined based on compassionate circumstances surrounding the individual patient. 

Please clean your hands often, avoid touching your face, practice physical distancing by minimizing contact with others outside of your home, and self-monitor for any symptoms, particularly fever, new or worsening cough, shortness of breath and/or sore throat. If you have symptoms please get tested.

You can reach York Region Public Health at 1-800-361-5653. 

If you’re having difficulty breathing or experiencing other severe symptoms, call 911. 

If you would like to arrange a virtual visit with your loved one please email the patient’s name and your contact information to VirtualVisit@southlake.ca.

  • Proof of full vaccination
  • Government issued photo identification (e.g. driver’s license, passport)

Effective November 15, ALL VISITORS must show proof of full COVID-19 vaccination (two doses plus a minimum of fourteen days) and identification for every visit. The only exemptions are government issued medical exemptions or specific patient populations such as labour and deliver, imminent end-of-life patients, NICU or paediatric patients and some Emergency Department patients. To schedule a visit, call 905-895-4521 ext. 2728 from 10 a.m. to 6 p.m. daily. Visits must be scheduled 24 hours in advance.

Approved visitors attending Southlake with an extenuating circumstance will be screened at the entrance door and provided a VISITOR name tag with the date. Visitor nametags must be visible at all times. 

Who cannot visit?

  • Anyone exhibiting the following signs or symptoms:
    • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea.
  • Anyone who is known or suspected COVID-19 positive and has not been cleared by Public Heath.
  • Anyone who is a contact of a known COVID-19 positive individual.
  • Those who are feeling unwell.

Limited exceptions will apply for those with approved medical exemptions and visitors of specific patient populations including; end of life, children under 18 and child birth.