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COVID-19 Information

COVID-19 Cases at Southlake as of August 5

  • Number of COVID-19 patients being cared for in our Intensive Care Unit: 0
  • Number of COVID-19 positive patients being cared for in an inpatient unit: 4
  • Number of inpatients under investigation for COVID-19: 9
  • Number of deaths (Southlake inpatients): 25

*data updated weekly

 

Click here to see our latest report on our N95 usage and inventory.

Click here to see our latest Personal Protective Equipment (PPE) Dashboard.

If you need to visit Southlake’s Assessment Centre for testing, please call 905-895-4521 ext. 2162, option #1, to register over the phone, same day, prior to arriving. You can call between 6 a.m. and 8:30 p.m. The Assessment Centre is open from 9 a.m. to 8:30 p.m. More information here.

Southlake remains a safe place to receive care. Please don’t hesitate to go to the Emergency Department if you think you need to.

 


Southlake has opened a walk-in COVID-19 Assessment Centre located in a medical field tent close to our East Entrance. Registration must be done over the phone before visiting the Assessment Centre. Please call 905-895-4521 ext. 2162, option #1, to register over the phone, same day, prior to arriving. Phone registration is open from 6 a.m. to 8:30 p.m. and the Assessment Centre is open for testing from 9 a.m. to 8:30 p.m. daily.

Calls are answered in order of queue, please be patient as wait times may be high. Please also be prepared to wait outside in a physically distanced lineup.

Please be sure to have your health card ready and arrive wearing a mask if you have one.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please use Ontario Ministry of Health’s self-assessment tool which will help you determine if you should come to our Assessment Centre:

COVID-19 self-assessment tool

Assessment Centre Hours
9 a.m. to 8:30 p.m.

How can I be seen at the Assessment Centre
If you have been advised to visit an Assessment Centre, please register over the phone at 905-895-4521 ext. 2162, option #1, same day, prior to arriving. Once you are registered, please come to Southlake’s Assessment Centre in the tents located near the East Entrance. Please bring your health card with you. 

What happens at the Assessment Centre?
Patients who come to the Assessment Centre will be assessed on arrival, given a mask (if they are not already wearing one), and will be instructed to wait in a physically distanced line outside the tent while they wait for a test. Patients will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.

If I am tested at the Assessment Centre, how will I find out the results?
Public Health will ONLY contact you to inform you of a POSITIVE result and will provide any other necessary information. Hospital staff are not authorized to release test results over the phone/text. Please do not call the hospital to ask for your test results.

COVID-19 test results are also available on the Patient Connect portal as they are received, both positive and negative. Patient Connect is an online tool that gives patients and families access to their healthcare information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week. To get enrolled please call the hotline at 877-733-5033, Monday to Friday from 8 a.m. to 4 p.m. You can self-enroll here if you gave your email address at registration.

COVID-19 test results are also available on the Province’s website.

If I am tested, how long will it take to get the results?
This will vary depending on the number of tests being performed. Patients will be advised to remain at home in self-isolation pending the results of their test.

Know the difference: self-monitoring, self-isolation and isolation for COVID-19

Southlake visitor guidelines

We are pleased to let you know that Phase 2 of visiting will commence effective June 29, 2020 and we will begin to welcome back families and caregivers to visit their loved ones. Southlake has a universal masking policy and therefore all patients and visitors must wear a mask. Gloves are not permitted.

Southlake is committed to providing a safe, secure and comfortable environment for our patients and staff. For this reason, the return of visitors will be different from before the COVID-19 pandemic began. It’s important to note there will not be a resumption of an open visiting approach at this time. The number of visitors will be restricted for the safety of all patients and staff, as COVID-19 continues to be present in the community. Please click here for more information.

Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. Not all patients will be able to have a visitor, for example for patients in the Cancer Centre or patients who will be in the hospital for a short stay. Please check with the patient’s care team before you visit.

 

Emergency Department

Southlake’s Emergency Department (ED) is seeing very high levels of patient visits. To keep everyone safe and allow for physical distancing, our NO VISITOR POLICY is still in effect and is being strictly enforced. There continues to be no access for visitors, family members or caregivers. Exceptions (which need to be approved by the ED) include one support person for children or patients that require language interpretation or have communication challenges. We are working to balance increasing visitors to the ED and protecting patients and staff.

 

Childbirth at Southlake during COVID-19

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.

 

Enhanced entrance screening

All patients and visitors will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, you may be directed to either the Emergency Department or Southlake’s COVID-19 Assessment Centre.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)

Click here to download and complete our pre-screening tool ahead of arriving for your appointment.

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

COVID-19 surgical update

Southlake is gradually resuming elective and scheduled procedures and surgeries while keeping patient and staff safety top of mind. Patients and families are being contacted to reschedule a previously cancelled surgery, procedure or appointment. Your surgeon’s office will be in touch with you when they are able to book your surgery. All patients must wear a mask. Gloves are not permitted. Please wash your hands and use hand sanitizer freqently.

Please review the below information before coming in for your procedure.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • Cough
  • Shortness of breath
  • Full-body rash
  • Diarrhea
  • Vomiting

Be sure to inform your care team of any travel history outside of Canada.

In order to protect patients and frontline healthcare workers during the current COVID-19 pandemic only patients who have a confirmed appointment are allowed inside the hospital. We understand this may be upsetting but it is necessary to keep your loved ones safe.

If you require special assistance, please contact your physician’s office and request to have one support person accompany you. This request will only be granted for patients who require assistance, for example with translation and mobility needs.

Our Volunteers

As the novel coronavirus, COVID-19, continues to spread, effective March 16, we have decided to pause our Volunteer program at all of our hospital sites including our Gift Shop.

We are very grateful for your support and appreciate you understanding. We will keep you updated on when the volunteer program will resume.


Reduction of Research Activities during COVID-19 Pandemic

In response to the current and evolving disruption to normal hospital programs and services during this COVID-19 pandemic, as of March 20, 2020, Southlake, in consultation with the Southlake Research Ethics Board has issued the following directives to enable physical distancing and reduced hospital visits for the protection of research participants and study personnel. Please click here for more information.

We are receiving many inquiries about how to support Southlake staff and physicians during this time and we are so grateful to our community for coming together. All staff, irrespective of their designation or where they work, are critical to Southlake’s COVID-19 response and we are appreciative of them all.

Donate

The number one way to help is by donating to Southlake Foundation’s COVID-19 action fund by clicking here. Staff wellness is supported through this fund and by donating directly you are guaranteed your money will go towards its intended purpose.

Personal Protective Equipment Drive

As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.
Please note, we cannot accept homemade PPE (this includes hand-sewn masks) at this time.

Individually Packaged Food Donations

We are appreciative of any food donations for staff, however in order to honour social distancing all donations of food must come from commercially prepared stores and be packaged individually. Please avoid group meals like pizza or platters of sandwiches/wraps, unless these items are wrapped in individual servings. Any food donations must be brought to the East Entrance of the hospital.

Thank you!

A simple thank you goes a long way! We’ve received many signs and cards of support, as well messages sharing #SouthlakeLove on social media. All of which really brighten our day.

Click here to send a message of support for Southlake staff. Choose a card and write words of encouragement to members of Southlake during the COVID-19 pandemic and we will share the cards with them.

Southlake temporarily managing River Glen Haven Nursing Home

After concluding River Glen Haven “requires enhanced management capacity to address disease spread in the (long-term care) LTC home, as well as a lack of clinical and administrative leadership,” the Ministry of Long-Term Care announced that Southlake would be temporarily managing River Glen Haven.

Click here to view the Ministry’s mandatory management order.

Between May 25 and August 23, Southlake will manage the home to achieve three goals:

  • End the outbreak of COVID-19 that has been ongoing since April 27, 2020
  • Stabilize staffing
  • Improve communications with families

Unless the Ministry of Long-term Care extends its order, River Glen Haven’s owners will resume managing the home on August 24, which is 90 days after the province’s management order was issued on May 25, 2020.

The situation as of July 3, 2020.

  • York Region Public Health has declared the COVID-19 outbreak over
  • Total # of active cases at RGH = 0
  • Total # of resolved cases = 53
  • Total # of residents who have tested positive for COVID-19 to date since March = 90
  • Total # of resident deaths due to COVID-19 to date = 36

Note: The data above is from York Region Public Health.  York Region’s website is updated every afternoon.

  • Family visits resumed July 9. Visits are currently limited to the outdoor garden and must be scheduled beforehand.

Actions taken during the outbreak:

  • Southlake’s Infection Prevention and Control team returned to River Glen Haven to conduct a follow-up assessment to confirm that all their initial recommendations, made back in May, have been implemented.
  • Regional PPE coaches returned to RGH to provide additional training for staff on the proper use of masks, gowns, face shields and gloves
  • Changes have been made to the meal service to improve the dietary experience for residents.
  • The Recreation Therapy team is continuing to develop new programming for residents, including in-room exercise sessions and music therapy. The team is also increasing social time within the constraints of the infection control measures in place, taking photos for families, and the house Bingo game has resumed.
  • Southlake’s management team has now met with 50 per cent of River Glen Haven families. Thank you to everyone who has taken the time to meet with us and provide your feedback. Your insights are helping us to better meet the needs of residents and families.
  • 17o virtual visits – video calls – between residents and families were completed between May 29 and July 3. Thank you to the York Region District School Board (YRDSB) for the loan of iPads to enable these virtual visits to happen.
  • In response to a new case of COVID-19, members of Southlake’s Infection Control team returned to River Glen Haven the week of June 15 to conduct an in-depth investigation into the source of this latest transmission of COVID-19.
  • The team determined that the infection control measures in place are the best approach to preventing further spread of the virus at River Glen Haven (RGH), however, there needs to be a continued focus on consistently applying these measures.
  • Southlake is collaborating with Hospice Georgina, the Canadian Mental Health Association and other Ontario Health Team partners to support River Glen Haven residents, caregivers and staff through this challenging time. These supports include virtual one-to-one and group support sessions, workshops and mindfulness-based videos.
  • Responsibility for Environmental Services, including housekeeping and laundry have been realigned under one Assistant Director of Care to better support infection prevention and control.
  • A new Registered Dietitian joined River Glen Haven. She has reviewed the menu, updated meal plans and made changes to the meal service, all in an effort to improve the dining experience for residents. Adjustments will continue to create a more pleasant experience.
  • Pierre Geoffroy joined Dr. Rubeena Zafar and Medical Director, Dr. Craig Donaldson on the RGH medical team. Dr. Geoffroy works in the areas of Geriatrics and Chronic Pain. He is an Attending Physician at other local nursing homes and has experience in Emergency Medicine and epidemiology.
  • The River Glen Haven team has a plan in place to enable safe in-person family visits once the home is off outbreak. This includes preparing the outdoor garden in front of the home so it is ready for use when families are able to resume visits.
  • It was great to welcome the St. John’s Ambulance Therapy Dogs back to the home last week today. The dogs visited with residents through the windows.
  • The deep-cleaningof the home was completed June 10 – 12.
  • As patients resolve they are moved back to their own rooms where possible. Patients were separated several weeks ago, grouping those who have tested positive from those who have not to prevent further spread of COVID-19.
  • Southlake ED physicians visit with patients at River Glen Haven three times per week. This in addition to regular visits from the home’s doctors.
  • RGH continues to be fully staffed. They continue to rely on a staffing agency to do this, so Southlake’s Human Resources Department is actively recruiting various permanent positions for River Glen Haven, including PSWs, RPNs, RNs, Health Care Aides and administrative staff. Increasing the number of permanent staff will reduce their reliance on a staffing agency and provide a stable staffing complement.
  • We have hosted two virtual town hall so far to provide families with an open forum at which they can ask questions and collectively hear the answers
  • Southlake opened an operations centre at Sutton District High School on June 8. Thanks again to the York Region District School Board for partnering with Southlake and River Glen Haven to provide this space for Southlake’s management staff to meet with RGH families and caregivers in person

Southlake has been supporting a number of long-term care facilities in our area. We have partnered with the Central Region, the Ministry of Long-Term Care, York Region Public Health and Paramedic Services, and the staff and management of the facilities.

Our teams have assessed and tested residents and staff, helped with infection prevention education and led personal protective equipment training.

One of the homes we have been helping is River Glen Haven in Sutton. Since May 6, a team of Southlake management staff have offered guidance and recommendations to help the facility respond to an outbreak of COVID-19 at the home.

On May 25, 2020, the Ministry of Long-Term Care announced that Southlake will be temporarily managing River Glen Haven. Our top priorities are to effectively manage the outbreak and to ensure that residents receive high-quality care. Our other objectives include open and frequent communication with the family members of residents, achieving appropriate staffing levels, and supporting River Glen Haven staff during this difficult time.

At Southlake, we have a responsibility to support the health and wellbeing of the communities we serve. As part of the transformation underway in Ontario’s healthcare system, we expect the role of hospitals will continue to evolve and the opportunity to partner with our colleagues in the long-term care sector is a prime example of the benefit of increased collaboration between local healthcare organizations.

Southlake will provide regular updates to the families of residents at River Glen Haven and will also provide regular updates for the public on our website.

Click here for the news release from the Ministry of Long-Term Care.

Click here for our full statement.

Frequently Asked Questions

Southlake’s Emergency Department (ED) remains open 24/7. If you feel you need emergency care, it is safe to visit Southlake’s ED. 

Southlake’s COVID-19 Assessment Centre is separate from the ED, with the intention of keeping the ED focused on patients who need emergency care. 

In order to protect patients and frontline healthcare workers during the current COVID-19 pandemic only patients who have a confirmed appointment are allowed inside the hospital. We understand this may be upsetting but it is necessary to keep your loved ones safe.

If you require special assistance. please contact your physician’s office and request to have one support person accompany you. This request will only be granted for patients who require assistance, for example with translation and mobility needs.

Please place the package in a plastic bag and clearly label with the patient’s name and room number. The packages can be dropped off with the screeners at the East Main Entrance.  We have staff who are pleased to take your care package and deliver to your loved one.

The best way to help is to stay home and make an online donation at www.southlake.ca/foundation/donateCOVID-19. Funds raised will support the purchase of vital tools and equipment our clinical teams need to care for patients. If you have questions about donations or what the Foundation is doing, please email foundation@southlakeregional.org and the appropriate person will get back to you.

Personal Protective Equipment Drive

As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.
Please note, we cannot accept homemade PPE (this includes hand-sewn masks) at this time.

Individually Packaged Food Donations

We are appreciative of any food donations for staff, however in order to honour social distancing all donations of food must come from commercially prepared stores and be packaged individually. Please avoid group meals like pizza or platters of sandwiches/wraps, unless these items are wrapped in individual servings. Any food donations must be brought to the East Entrance of the hospital.

Thank you!

A simple thank you goes a long way! We’ve received many signs and cards of support which we include in our daily memo to all staff, and we’ve heard feedback that it really brightens their day. You can also say thank you on social media with the hashtag #SouthlakeLove.

TV rentals are provided by Health Hub. For information on renting a TV during your stay, click here or turn on the TV once in your patient room and follow the directions.

If you require information on rental fees, please call 1-866-223-3686.

Only one support person (spouse, partner, or other) at a time is permitted to attend the hospital with a labouring patient during the COVID-19 pandemic. This means that for labour support ONLY one person is allowed. 

The support person must be screened for symptoms of COVID-19.  If your primary support person has a positive screen, is on quarantine, or has a confirmed or suspected COVID-19 infection, they will not be allowed to come into the hospital. 

Currently, all people who have travelled outside of Canada are recommended to self-isolate for 14 days after return. As such, they will not be allowed in the hospital during those 14 days. 

The support person must stay with the labouring patient for the duration of her stay, and the following criteria is met: 

  • Mother is in a private room 
  • Support person does not leave this room, including for food or to smoke 

If the support person leaves the hospital for any reason they will not be permitted to return until the mother is discharged. 

We are continuing to post vacancies at www.southlake.ca and recruitment will continue for essential positions. Interviews during this time will be scheduled via Skype. Thank you for your patience and ongoing interest in becoming part of the Southlake team.

For our paediatric patients, children under the age of 18, only one parent will be permitted at a time during the COVID-19 pandemic. Exceptions may be made for paediatric patients who need the daily support of two caregivers, for example children with special needs. 

All visitors must pass screening before entering the hospital.

We have launched a PPE drive. Please visit  www.southlake.ca/foundation/southlake-ppe-drive for more information.

Yes. Southlake remains a safe place to receive and provide care. 

Southlake cannot accept hand-sewn masks at this time.

Effective June 29, Southlake is moving into Phase 2 of visiting and we will begin to welcome back families and caregivers to visit their loved ones. 

Southlake is committed to providing a safe, secure and comfortable environment for our patients and staff. For this reason, the return of visitors will be different from before the COVID-19 pandemic began. It’s important to note there will not be a resumption of an open visiting approach at this time. The number of visitors will be restricted for the safety of all patients and staff, as COVID-19 continues to be present in the community.

Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. 

Please click here for more information.

Patients will have received notification if their scheduled appointment was cancelled. If you are scheduled for an appointment please be prepared to answer the screening questions at the east main entrance.   

If you answer yes to any of these questions we will ask you not to enter the building. 

Please be kind to our screeners at the entrances. They are doing everything they can to keep our vulnerable patients and staff safe during this time.

All patients will be screened before entering the hospital.

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

  • Visiting will be restricted to scheduled times starting at 12 p.m.and ending at 6p.m. each day.
  • The period of scheduled visiting was developed with feedback from Southlake staff and with input from ourPatient and Family Advisors (PFAs).
  • The scheduled visit times limit the number of people in the building any onetime in order to facilitate physical distancing of two metres.
  • Staffing resources can be best supported with a phased approach to opening to visitors.

Please clean your hands often, avoid touching your face, practice physical distancing by minimizing contact with others outside of your home, and self-monitor for any symptoms, particularly fever, new or worsening cough, shortness of breath and/or sore throat. If you are experiencing these symptoms please use the online self-assessment tool on our website (https://southlake.ca/news/coronavirus-2019-ncov/) to determine if you should seek further assessment. 

You can reach York Region Public Health at 1-800-361-5653. 

If you’re having difficulty breathing or experiencing other severe symptoms, call 911. 

Southlake has opened a COVID-19 Assessment Centre located in a medical field tent close to our East Entrance.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please review this self-assessment tool to help you determine if you need to come to our Assessment Centre to be tested: COVID-19 self-assessment. 

Visitors may include, but are not limited to, family members, care partners, caregivers, support persons, and friends. The patient, if capable, or the substitute decision-maker of a patient who is incapable, will identify who the designated visitor(s) will be.

Approved visitors attending Southlake with an extenuating circumstance will be screened at the entrance door and provided a VISITOR name tag with the date. Visitor nametags must be visible at all times. 

Who cannot visit?

  • Anyone exhibiting the following signs or symptoms:
    • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea.
  • Anyone who is known or suspected COVID-19 positive and has not been cleared by Public Heath.
  • Anyone who is a contact of a known COVID-19 positive individual.
  • Those who are feeling unwell.