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COVID-19 Information

COVID-19 Cases at Southlake as of November 18

  • Number of COVID-19 patients being cared for in our Intensive Care Unit: 2
  • Number of COVID-19 positive patients being cared for in an inpatient unit: 7
  • Number of deaths (Southlake inpatients): 29

*data updated weekly

Click here to see our latest report on our N95 usage and inventory.

Click here to see our latest Personal Protective Equipment (PPE) Dashboard.

 

Following the direction of the Provincial Government, all COVID-19 testing will be done by appointment only. Walk-in COVID tests are no longer available. Please call 289-803-2199 between 7:00 a.m. and 8:00 p.m. to make an appointment at Southlake’s COVID-19 Assessment Centre.

Those who have already scheduled appointments related to procedures or surgery will remain the same. Those tests will be conducted as scheduled.

More information here.

Please note effective Monday, November 23, Southlake is implementing additional visitor restrictions. Please click here to review the new guidelines for visitors.

 


Southlake’s COVID-19 Assessment Centre location
474 Davis Drive (Newmarket Seniors’ Meeting Place)
Newmarket, Ontario.

Assessment Centre Hours
8 a.m. – 9:30 p.m.

Book an appointment for a COVID-19 test

Call 289-803-2199 to make an appointment to be tested at Southlake’s Assessment Centre.

This phone line is open 7 a.m. – 8 p.m. daily.

Tip: When you book your appointment, provide your email address. If we have your email address you will be able self-enroll for our Patient Connect portal and get you COVID-19 test results online.

Following the direction of the Provincial Government, all COVID-19 testing will be done by appointment only. Walk-in COVID tests are no longer available.

Please do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and delayed test results for all. If you have already booked an appointment at an assessment centre and can no longer make it, please cancel and rebook your time so others who need a test can be seen.

What to expect when getting tested

When you arrive the 474 Davis Drive, park in the lot at the rear of the building. Most people should enter through the entrance at the rear of the building.

If you are getting a test as part of preparing for surgery or a procedure, enter through the front entrance building.

Please be sure to have your health card ready and arrive wearing a mask.

What happens at the Assessment Centre?

Patients who come to the Assessment Centre will be assessed on arrival, given a mask (if they are not already wearing one), and will be instructed to wait in a physically distanced line. Patients will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.

 

Who are we testing?

As per Ontario Government guidelines for COVID-19 testing, Southlake’s Assessment Centre will only be testing patients who:

  • have symptoms of COVID-19
  • were alerted to a potential exposure by the COVID-19 app or by Public Health
  • were in contact with someone who has COVID-19
  • were involved in a COVID-19 outbreak
  • are in an at-risk group as defined by provincial health officials
  • require a test to visit a long-term care home/resident

Complete the Ontario Government’s self-assessment to determine if you require a COVID-19 test.

Our Assessment Centre will not be testing patients who do not meet the above criteria.

If you are unsure if you should get a COVID-19 test, you can use the Ontario Government’s self-assessment tool to help you determine if you should come to our Assessment Centre:

How can I be seen at the Assessment Centre
Please call 289-803-2199 between 7:00 a.m. and 8:00 p.m. to make an appointment to be tested at Southlake’s Assessment Centre. Once you have an appointment time, please come to Southlake’s Assessment Centre at 474 Davis Drive, Newmarket, ON and park at the rear of the building. Please wear a mask and bring your health card with you. 

If I am tested at the Assessment Centre, how will I find out the results?
Public Health will ONLY contact you to inform you of a POSITIVE result and will provide any other necessary information. Please note that results can take up to five days, depending on the number of patients being tested. Hospital staff are not authorized to release test results over the phone/text. Please do not call the hospital to ask for your test results.

COVID-19 test results are available on the Patient Connect portal as they are received, both positive and negative. Results may take up to five days. Patient Connect is an online tool that gives patients and families access to their healthcare information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week.

To get enrolled please call the hotline at 877-733-5033, Monday to Friday from 8 a.m. to 4 p.m. You can self-enroll here if you gave your email address when you booked an appointment.

COVID-19 test results are also available on the Province’s website.

If I am tested, how long will it take to get the results?
This will vary depending on the number of tests being performed. Patients who are symptomatic will be advised to remain at home in self-isolation pending the results of their test.

Know the difference: self-monitoring, self-isolation and isolation for COVID-19

Southlake visitor guidelines

To ensure the safety of our patients, families, staff and physicians, effective Monday, November 23, we are implementing visiting guidelines to decrease the risk of the spread of COVID-19. All visitors must be within the patient’s household social circle as defined by the Ontario Government.

It’s important to note there will not be a resumption of an open visiting approach at this time. You must check with the patient’s care team before visiting. Visiting hours are 12 p.m. to 6 p.m. for a one-hour time slot.

Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. Not all patients will be able to have a visitor, for example for patients in the Cancer Centre or patients who will be in the hospital for a short stay. Please check with the patient’s care team before you visit. 

Please click here to view the full guidelines.

 

Masks

Southlake has a universal masking policy and therefore all patients and visitors must wear a mask. Bandanas, scarves and one way valve masks are not permitted. Masks between the ages of 2-5 years are optional. Gloves are not permitted.

 

Emergency Department

Southlake’s Emergency Department (ED) is seeing very high levels of patient visits. To keep everyone safe and allow for physical distancing, only patients with the following conditions are permitted to have a designated visitor:

  • Life altering event or having a mental health crisis
  • Requiring assistance with communication and ambulation
  • Experiencing cognitive impairment, development disability
  • Under 18 years can have one designated visitor

If your loved one is admitted to hospital as an inpatient, you will not be permitted to accompany them to the unit directly from the ED. You will need to contact the admitting unit to make further arrangements to visit. There are NO in and out privileges for designated visitors in the ED.

 

Childbirth at Southlake during COVID-19

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.

 

Enhanced entrance screening

All patients and visitors will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, you may be directed to either the Emergency Department or Southlake’s COVID-19 Assessment Centre.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)

Click here to download and complete our pre-screening tool ahead of arriving for your appointment.

Click here to download the screening tool if your appointment is in the Medical Arts Building.

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

COVID-19 surgical update

Southlake is gradually resuming elective and scheduled procedures and surgeries while keeping patient and staff safety top of mind. Patients and families are being contacted to reschedule a previously cancelled surgery, procedure or appointment. Your surgeon’s office will be in touch with you when they are able to book your surgery. All patients must wear a mask. Gloves are not permitted. Please wash your hands and use hand sanitizer freqently.

Please review the below information before coming in for your procedure.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • Cough
  • Shortness of breath
  • Full-body rash
  • Diarrhea
  • Vomiting

Be sure to inform your care team of any travel history outside of Canada.

In order to protect patients and frontline healthcare workers during the current COVID-19 pandemic only patients who have a confirmed appointment are allowed inside the hospital. We understand this may be upsetting but it is necessary to keep your loved ones safe.

If you require special assistance, please contact your physician’s office and request to have one support person accompany you. This request will only be granted for patients who require assistance, for example with translation and mobility needs.

Our Volunteers

As the novel coronavirus, COVID-19, continues to spread, effective March 16, we have decided to pause our Volunteer program at all of our hospital sites including our Gift Shop.

We are very grateful for your support and appreciate you understanding. We will keep you updated on when the volunteer program will resume.


Reduction of Research Activities during COVID-19 Pandemic

In response to the current and evolving disruption to normal hospital programs and services during this COVID-19 pandemic, as of March 20, 2020, Southlake, in consultation with the Southlake Research Ethics Board has issued the following directives to enable physical distancing and reduced hospital visits for the protection of research participants and study personnel. Please click here for more information.

We are receiving many inquiries about how to support Southlake staff and physicians during this time and we are so grateful to our community for coming together. All staff, irrespective of their designation or where they work, are critical to Southlake’s COVID-19 response and we are appreciative of them all.

Donate

The number one way to help is by donating to Southlake Foundation’s COVID-19 action fund by clicking here. Staff wellness is supported through this fund and by donating directly you are guaranteed your money will go towards its intended purpose.

Personal Protective Equipment Drive

As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.
Please note, we cannot accept homemade PPE (this includes hand-sewn masks) at this time.

Individually Packaged Food Donations

We are appreciative of any food donations for staff, however in order to honour social distancing all donations of food must come from commercially prepared stores and be packaged individually. Please avoid group meals like pizza or platters of sandwiches/wraps, unless these items are wrapped in individual servings. Any food donations must be brought to the East Entrance of the hospital.

Thank you!

A simple thank you goes a long way! We’ve received many signs and cards of support, as well messages sharing #SouthlakeLove on social media. All of which really brighten our day.

Click here to send a message of support for Southlake staff. Choose a card and write words of encouragement to members of Southlake during the COVID-19 pandemic and we will share the cards with them.

Frequently Asked Questions

Southlake’s Emergency Department (ED) remains open 24/7. If you feel you need emergency care, it is safe to visit Southlake’s ED. 

Southlake’s COVID-19 Assessment Centre is separate from the ED, with the intention of keeping the ED focused on patients who need emergency care. 

In order to protect patients and frontline healthcare workers during the current COVID-19 pandemic only patients who have a confirmed appointment are allowed inside the hospital. We understand this may be upsetting but it is necessary to keep your loved ones safe.

If you require special assistance. please contact your physician’s office and request to have one support person accompany you. This request will only be granted for patients who require assistance, for example with translation and mobility needs.

Please place the package in a plastic bag and clearly label with the patient’s name and room number. The packages can be dropped off with the screeners at the East Main Entrance.  We have staff who are pleased to take your care package and deliver to your loved one.

The best way to help is to stay home and make an online donation at www.southlake.ca/foundation/donateCOVID-19. Funds raised will support the purchase of vital tools and equipment our clinical teams need to care for patients. If you have questions about donations or what the Foundation is doing, please email foundation@southlakeregional.org and the appropriate person will get back to you.

Personal Protective Equipment Drive

As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.
Please note, we cannot accept homemade PPE (this includes hand-sewn masks) at this time.

Individually Packaged Food Donations

We are appreciative of any food donations for staff, however in order to honour social distancing all donations of food must come from commercially prepared stores and be packaged individually. Please avoid group meals like pizza or platters of sandwiches/wraps, unless these items are wrapped in individual servings. Any food donations must be brought to the East Entrance of the hospital.

Thank you!

A simple thank you goes a long way! We’ve received many signs and cards of support which we include in our daily memo to all staff, and we’ve heard feedback that it really brightens their day. You can also say thank you on social media with the hashtag #SouthlakeLove.

Please contact the admitting unit to make arrangement to visit inpatients.

TV rentals are provided by Health Hub. For information on renting a TV during your stay, click here or turn on the TV once in your patient room and follow the directions.

If you require information on rental fees, please call 1-866-223-3686.

Only one support person (spouse, partner, or other) at a time is permitted to attend the hospital with a labouring patient during the COVID-19 pandemic. This means that for labour support ONLY one person is allowed. 

The support person must be screened for symptoms of COVID-19.  If your primary support person has a positive screen, is on quarantine, or has a confirmed or suspected COVID-19 infection, they will not be allowed to come into the hospital. 

Currently, all people who have travelled outside of Canada are recommended to self-isolate for 14 days after return. As such, they will not be allowed in the hospital during those 14 days. 

The support person must stay with the labouring patient for the duration of her stay, and the following criteria is met: 

  • Mother is in a private room 
  • Support person does not leave this room, including for food or to smoke 

If the support person leaves the hospital for any reason they will not be permitted to return until the mother is discharged. 

We are continuing to post vacancies at www.southlake.ca and recruitment will continue for essential positions. Interviews during this time will be scheduled via Skype. Thank you for your patience and ongoing interest in becoming part of the Southlake team.

For our paediatric patients, children under the age of 18, only one parent will be permitted at a time during the COVID-19 pandemic. Exceptions may be made for paediatric patients who need the daily support of two caregivers, for example children with special needs. 

All visitors must pass screening before entering the hospital.

We have launched a PPE drive. Please visit  www.southlake.ca/foundation/southlake-ppe-drive for more information.

Yes. Southlake remains a safe place to receive and provide care. 

Southlake cannot accept hand-sewn masks at this time.

To ensure the safety of our patients, families, staff and physicians, effective Monday, November 23, we are implementing visiting guidelines to decrease the risk of the spread of COVID-19. All visitors must be within the patient’s household social circle as defined by the Ontario Government.

It’s important to note there will not be a resumption of an open visiting approach at this time. You must check with the patient’s care team before visiting. Visiting hours are 12 p.m. to 6 p.m. for a one-hour time slot.

Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. 

Please click here for more information.

Age for visiting is restricted to 16 years of age and over; however, the ability of the visitor to follow infection control practices may be assessed to ensure that appropriate supervision is available to adhere to any requirements.

Patients will have received notification if their scheduled appointment was cancelled. If you are scheduled for an appointment please be prepared to answer the screening questions at the east main entrance.   

If you answer yes to any of these questions we will ask you not to enter the building. 

Please be kind to our screeners at the entrances. They are doing everything they can to keep our vulnerable patients and staff safe during this time.

Visiting is restricted to scheduled times starting at 12 a.m. and ending at 6 p.m. each day. The scheduled visit times limit the number of people in the building at any one time in order to facilitate physical distancing of 2 metres.

All patients will be screened before entering the hospital.

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

Designated Care Providers (DCPs) provide support to vulnerable population; they are designated by the patient/substitute decision maker/POA. DCPs provide support to patients with significant developmental, intellectual or functional disabilities such as cognitive impairment or communication barriers. They may provide direct care to the patients such as feeding, mobility, hygiene, cognitive stimulation, communication and meaningful connection or may assist with decision making.

  • DCPs must be approved by the Manager or designate of the unit and be at least 18 years of age.
  • DCPs will not be restricted to the approved corporate visiting hours, but will manage their attendance to hours based on the care needs of the patient to be determined jointly with the unit manager.
  • DCPs are considered visitors to the hospital and must follow Southlake visitor guidelines.
  • DCP hours must be determined based on circumstances surrounding the individual patient and the contextual considerations of the hospital within the pandemic.
  • DCPs must complete COVID-19 testing every 14 days.
  • Each visit DCPs must verbally attest that they have tested negative for COVID-19 within the previous two week and not subsequently tested positive.
  • DCPs will be asked to provide the date of testing and date of results for each visit.

Please clean your hands often, avoid touching your face, practice physical distancing by minimizing contact with others outside of your home, and self-monitor for any symptoms, particularly fever, new or worsening cough, shortness of breath and/or sore throat. If you have symptoms please get tested.

You can reach York Region Public Health at 1-800-361-5653. 

If you’re having difficulty breathing or experiencing other severe symptoms, call 911. 

If you would like to arrange a virtual visit with your loved one please email the patient’s name and your contact information to VirtualVisit@soutlake.ca.

Southlake has opened a COVID-19 Assessment Centre located in a medical field tent close to our East Entrance.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please review this self-assessment tool to help you determine if you need to come to our Assessment Centre to be tested: COVID-19 self-assessment. 

All visitors must be within the patient’s household social circle as defined by the Ontario Government.

Approved visitors attending Southlake with an extenuating circumstance will be screened at the entrance door and provided a VISITOR name tag with the date. Visitor nametags must be visible at all times. 

Who cannot visit?

  • Anyone exhibiting the following signs or symptoms:
    • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea.
  • Anyone who is known or suspected COVID-19 positive and has not been cleared by Public Heath.
  • Anyone who is a contact of a known COVID-19 positive individual.
  • Those who are feeling unwell.