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COVID-19 Information

COVID-19 Cases at Southlake as of 3 p.m. May 25

  • Number of COVID-19 patients being cared for in our Intensive Care Unit: 4
  • Number of COVID-19 positive patients being cared for in an inpatient unit: 15
  • Number of inpatients under investigation for COVID-19: 27
  • Number of deaths (Southlake inpatients): 20

 

Click here to see our latest report on our N95 usage and inventory.

Click here to see our latest Personal Protective Equipment (PPE) Dashboard.

 

Southlake remains a safe place to receive care. Please don’t hesitate to go to the Emergency Department if you think you need to.

 

 


Southlake has opened a COVID-19 Assessment Centre located in a medical field tent close to our East Entrance. Please come first to Southlake’s Emergency Department, where they will screen you and determine if you require assessment for COVID-19.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please use Ontario Ministry of Health’s self-assessment tool which will help you determine if you should come to our Assessment Centre:

COVID-19 self-assessment tool

Assessment Centre Hours
9am to 9pm

How can I be seen at the Assessment Centre
If you have been advised to visit an Assessment Centre, please come to Southlake’s Emergency Department. You will be pre-screened by a nurse who will provide further instruction.

What happens at the Assessment Centre?
Patients sent to the Assessment Centre will be assessed by a physician, who will make a clinical determination if a test is required. If a test is required, the patient will be swabbed and the sample sent for processing. While awaiting results, patients will be given instructions on how to self-isolate at home.

If I am tested at the Assessment Centre, how will I find out the results?
Public Health will contact you to inform you of the result and provide any other necessary information. Hospital staff are not authorized to release test results over the phone/text. Please do not call the hospital to ask for your test results.

COVID-19 test results are also available on the Patient Connect portal as they are received. Patient Connect is an online tool that gives patients and families access to their healthcare information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week. To get enrolled please call the hotline at 877-733-5033, Monday to Friday from 8 a.m. to 4 p.m. You can self-enroll here if you gave your email address at registration.

If I am tested, how long will it take to get the results?
This will vary depending on the number of tests being performed. Patients will be advised to remain at home in self-isolation pending the results of their test.

It is important to note that not all patients who visit the  Assessment Centre will be tested. Patients will be assessed by a physician who will make the clinical determination if a test is required.

Know the difference: self-monitoring, self-isolation and isolation for COVID-19

Southlake is currently not accepting visitors

Effective March 19, 2020 Southlake will not be accepting visitorsThis includes the Emergency Department. Please contact your care team with any questions. We have made this change to protect hospital staff and our most vulnerable patients, and to support the recommendation for social distancing.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person. Please also read the notice to all people planning childbirth at Southlake Regional Health Centre during the Novel Coronavirus Pandemic (COVID-19).

Enhanced patient screening

All patients will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, you may be directed to either the Emergency Department or Southlake’s COVID-19 Assessment Centre.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

Reduction to Scheduled and Elective Services

Upon the direction of the Ministry of Health and Ontario’s Chief Public Health Officer, we are reducing scheduled and elective services and outpatient activity as much as possible in order to generate capacity for potential COVID-19 cases. Staff are currently notifying patients. You will be contacted when your visit can be rescheduled and we will be announcing when we can return to regular activities. We appreciate your understanding during this challenging time.

Urgent procedures are still going ahead. You will receive an update from your care team.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • Cough
  • Shortness of breath
  • Full-body rash
  • Diarrhea
  • Vomiting

Be sure to inform your care team of any travel history outside of Canada.

Our Volunteers

As the novel coronavirus, COVID-19, continues to spread, effective March 16, we have decided to pause our Volunteer program at all of our hospital sites including our Gift Shop.

We are very grateful for your support and appreciate you understanding. We will keep you updated on when the volunteer program will resume.


Reduction of Research Activities during COVID-19 Pandemic

In response to the current and evolving disruption to normal hospital programs and services during this COVID-19 pandemic, as of March 20, 2020, Southlake, in consultation with the Southlake Research Ethics Board has issued the following directives to enable physical distancing and reduced hospital visits for the protection of research participants and study personnel. Please click here for more information.

We are receiving many inquiries about how to support Southlake staff and physicians during this time and we are so grateful to our community for coming together. All staff, irrespective of their designation or where they work, are critical to Southlake’s COVID-19 response and we are appreciative of them all.

Donate

The number one way to help is by donating to Southlake Foundation’s COVID-19 action fund by clicking here. Staff wellness is supported through this fund and by donating directly you are guaranteed your money will go towards its intended purpose.

Personal Protective Equipment Drive

As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.
Please note, we cannot accept homemade PPE (this includes hand-sewn masks) at this time.

Individually Packaged Food Donations

We are appreciative of any food donations for staff, however in order to honour social distancing all donations of food must come from commercially prepared stores and be packaged individually. Please avoid group meals like pizza or platters of sandwiches/wraps, unless these items are wrapped in individual servings. Any food donations must be brought to the East Entrance of the hospital.

Thank you!

A simple thank you goes a long way! We’ve received many signs and cards of support, as well messages sharing #SouthlakeLove on social media. All of which really brighten our day.

Click here to send a message of support for Southlake staff. Choose a card and write words of encouragement to members of Southlake during the COVID-19 pandemic and we will share the cards with them.

Southlake temporarily managing River Glen Haven Nursing Home

Over the past six weeks, Southlake has been supporting a number of long-term care facilities in our area. We have partnered with the Central Region, the Ministry of Long-Term Care, York Region Public Health and Paramedic Services, and the staff and management of the facilities. Our teams have assessed and tested residents and staff, helped with infection prevention education and led Personal Protective Equipment training.

One of the homes we have been helping is River Glen Haven in Sutton. Over the last two weeks, a team of Southlake management staff have offered guidance and recommendations to help the facility respond to an outbreak of COVID-19 at the home.

On May 25, 2020, the Ministry of Long-Term Care announced that Southlake will be temporarily managing River Glen Haven. Our top priorities are to effectively manage the outbreak and to ensure that residents receive high-quality care. Our other objectives include open and frequent communication with the family members of residents, achieving appropriate staffing levels, and supporting River Glen Haven staff during this difficult time.

At Southlake we have a responsibility to support the health and wellbeing of the communities we serve. As part of the transformation underway in Ontario’s healthcare system, we expect the role of hospitals will continue to evolve and the opportunity to partner with our colleagues in the long-term care sector is a prime example of the benefit of increased collaboration between local healthcare organizations.

Southlake will provide daily updates to the families of residents at River Glen Haven and will also provide regular updates for the public on our website. Click here for the news release from the Ministry of Long-Term Care.

Frequently Asked Questions

Southlake’s Emergency Department (ED) remains open 24/7. If you feel you need emergency care, it is safe to visit Southlake’s ED. 

Southlake’s COVID-19 Assessment Centre is separate from the ED, with the intention of keeping the ED focused on patients who need emergency care. 

During the COVID-19 pandemic, support persons who accompany patients to the hospital are asked to drop the patient off at the east main entrance and provide their contact information. The support person will be contacted by phone when the patient is ready to be picked up. Discharge instructions will be provided over the phone or via email when possible.

Please place the package in a plastic bag and clearly label with the patient’s name and room number. The packages can be dropped off with the screeners at the East Main Entrance.  We have staff who are pleased to take your care package and deliver to your loved one.

The best way to help is to stay home and make an online donation at www.southlake.ca/foundation/donateCOVID-19. Funds raised will support the purchase of vital tools and equipment our clinical teams need to care for patients. If you have questions about donations or what the Foundation is doing, please email foundation@southlakeregional.org and the appropriate person will get back to you.

Personal Protective Equipment Drive

As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. Please click here for more information. We appreciate your support.
Please note, we cannot accept homemade PPE (this includes hand-sewn masks) at this time.

Individually Packaged Food Donations

We are appreciative of any food donations for staff, however in order to honour social distancing all donations of food must come from commercially prepared stores and be packaged individually. Please avoid group meals like pizza or platters of sandwiches/wraps, unless these items are wrapped in individual servings. Any food donations must be brought to the East Entrance of the hospital.

Thank you!

A simple thank you goes a long way! We’ve received many signs and cards of support which we include in our daily memo to all staff, and we’ve heard feedback that it really brightens their day. You can also say thank you on social media with the hashtag #SouthlakeLove.

Please call 905-895-4521 and provide your name to confirm  with the daily approved visitor list by the call taker.  

Approved visitors attending Southlake with an extenuating circumstance will be screened at the entrance door and provided a VISITOR name tag with the date. Visitor nametags must be visible at all times. 

In light of the current visitor restrictions in place to protect our patients and staff, we are pleased to be able to offer free internet and television access for the time being to all Southlake inpatients. Access is automatic on all in-room televisions. We do have a person providing instructions and support on how to use the televisions. 

This has been made possible thanks to donations from our community to the Southlake Foundation.  We are grateful to our generous community for stepping forward to offer whatever support they can during this time. 

Only one support person (spouse, partner, or other) at a time is permitted to attend the hospital with a labouring patient during the COVID-19 pandemic. This means that for labour support ONLY one person is allowed. 

The support person must be screened for symptoms of COVID-19.  If your primary support person has a positive screen, is on quarantine, or has a confirmed or suspected COVID-19 infection, they will not be allowed to come into the hospital. 

Currently, all people who have travelled outside of Canada are recommended to self-isolate for 14 days after return. As such, they will not be allowed in the hospital during those 14 days. 

The support person must stay with the labouring patient for the duration of her stay, and the following criteria is met: 

  • Mother is in a private room 
  • Support person does not leave this room, including for food or to smoke 

If the support person leaves the hospital for any reason they will not be permitted to return until the mother is discharged. 

We are continuing to post vacancies at www.southlake.ca and recruitment will continue for essential positions. Interviews during this time will be scheduled via Skype. Thank you for your patience and ongoing interest in becoming part of the Southlake team.

For our paediatric patients, children under the age of 18, only one parent will be permitted at a time during the COVID-19 pandemic. Exceptions may be made for paediatric patients who need the daily support of two caregivers, for example children with special needs. 

All visitors must pass screening before entering the hospital.

Exceptions to the no visitor policy may be made for compassionate circumstances. The request for extenuating circumstance is reviewed on a daily basis. 

Please call 905-895-4521 to add your request for consideration.

Upon the direction of the Ministry of Health and Ontario’s Chief Medical Officer of Health, we will be reducing scheduled and elective services and outpatient activity as much as possible in order to generate capacity to care for patients with COVID-19 should they need hospital care. 

Patients whose appointments are being rescheduled are being notified. Southlake staff will contact you when your appointment can be rescheduled and we will be announcing when we can return to regular activities.

Urgent procedures are still going ahead. You will receive an update from your care team.

We have launched a PPE drive. Please visit  www.southlake.ca/foundation/southlake-ppe-drive for more information.

Yes. Southlake remains a safe place to receive and provide care. 

Southlake cannot accept hand-sewn masks at this time.

The safety of everyone who works and receives care at Southlake is our top priority. Out of an abundance of caution, effective March 19, Southlake will not be accepting visitors during the COVID-19 pandemic, except under extenuating circumstances. We have made this change to protect hospital staff and our most vulnerable patients, and to support the government recommendation for social distancing. 

What are extenuating circumstances? 

  • Birthing – one support person only 
  • End-of-life care 
  • Compassionate reasons

An approved list of names will be provided to the screeners on a daily basis by the clinical leadership. Only those individuals who are on the approved list will be permitted through the screening entrance. 

Patients will have received notification if their scheduled appointment was cancelled. If you are scheduled for an appointment please be prepared to answer the screening questions at the east main entrance.   

If you answer yes to any of these questions we will ask you not to enter the building. 

Please be kind to our screeners at the entrances. They are doing everything they can to keep our vulnerable patients and staff safe during this time.

All patients will be screened before entering the hospital.

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).

Please clean your hands often, avoid touching your face, practice social distancing by minimizing contact with others outside of your home, and self-monitor for any symptoms, particularly fever, new or worsening cough, shortness of breath and/or sore throat. If you are experiencing these symptoms please use the online self-assessment tool on our website (https://southlake.ca/news/coronavirus-2019-ncov/) to determine if you should seek further assessment. 

You can reach York Region Public Health at 1-800-361-5653. 

If you’re having difficulty breathing or experiencing other severe symptoms, call 911. 

Southlake has opened a COVID-19 Assessment Centre located in the Ambulance Bay next to our Emergency Department. 

If you think you have symptoms or have been in close contact with someone who has COVID-19, please review this self-assessment tool to help you determine if you need to come to our Assessment Centre: COVID-19 self-assessment. 

It is important to note that not all patients who visit the Assessment Centre will be tested. Patients will be assessed by a physician who will make the clinical determination if a test is required.