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Appointment Self Check-in

Self Check-in is a service available for patients with scheduled appointments at select outpatient clinics (see list below) at Southlake. Self Check-in is available through the Convey mobile app. Use this app to: 

  • Register and check-in for your upcoming appointment(s) 
  • Verify your registration information is up to date
  • Receive timely notifications and directions to the clinic(s) 

To use this service, you must have provided your cell phone number and provided consent to send text messages for upcoming scheduled appointments. The Welcome Centre at Southlake is available if you prefer to complete registration in-person at the hospital.

Download Convey on the Apple App Store
Download Convey on Google Play
Registration Options

The facility code “SRHC” will be required for access. 

To use this service, you must have provided your cell phone number as well as consent to receive text messages for upcoming scheduled appointments. The Welcome Centre at Southlake remains available if you prefer to complete registration in-person at the hospital. 

The following clinics will be using the self check-in option for booked appointments.

  • Cardiac Diagnostics: Cardiac Echo
  • Cardiac Diagnostics: Holter Monitor
  • Cardiac Diagnostics: Exercise Stress Test
  • Cardiac Diagnostics: Transesophageal (TEE)
  • Cardiac Heart Rhythm: Arrhythmia Clinic – Level 6 Medical Arts Building
  • Hand Clinic
  • Diagnostic Imaging: Bone Mineral Density Exam (BMD)
  • Diagnostic Imaging: Ultrasound
  • Diagnostic Imaging: Nuclear Medicine
  • Diagnostic Imaging: Mammography
  • Diagnostic Imaging: Magnetic Resonance Imaging (MRI)
  • Diagnostic Imaging: Computed Tomography (CT) Scan
  • Diagnostic Imaging: X-Ray (where walk-in appointment is not available)
  • Respiratory Therapy – Level 5, Medical Arts Building
  • Urgent Cardiology Clinic

The clinic appointment reminder (once you have provided your cell phone and consent to send messages) will be specific to the location of your appointment(s). 

We are currently working with other programs and services to allow them to also use the appointment self check-in solution. 

The following are the steps that you will experience in going through the registration process. If there are any registrations issues, you will be asked to go to the Welcome Centre. 

View our user guide to let you know what to expect when you use this app.

Technical Support

Technical support for Self Check-in (Convey app) and the Southlake Health Navigator app is available through a third-party service provider. Please review the Frequently Asked Questions before calling as this may answer some of your questions. 

Technical Help Line: 1-866-259-4329

Open 24/7.

This information within this applications is secure and due diligence has been completed to ensure that your patient health information (PHI) is protected. If a patient has any concerns about their privacy, official inquiries can be submitted to:

Privacy Office
Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON, L3Y 2P9
905-895-4521 ext. 2395
Email: privacy@southlake.ca

For more information on privacy, please click here.

Frequently Asked Questions

In person registration will continue be available. We are providing self-service registration to reduce the amount of time that a patient needs to stand in a registration line.

Two hours in the general rule for most clinics. Some clinics may have slightly different rules due to specific operational requirements. In a location that has limited capacity (especially due to social distancing), the clinic may allow to check-in but they may send you text message to not come to the clinic until there is available space.

24 hours. You are able to complete your registration up to 24 hours before your appointment.

Each clinic is difference but as a general rule, you may not be able to check-in online after your scheduled appointment time. Clinics have allocated appointment times and if a person is late, it makes everyone else late.

Some areas like specific services within Diagnostic Imaging actually have pre-arrival deadlines because of required preparation activities. Your clinic will inform you of the expected arrive time.