1. Provide your email address when you register as a patient at the hospital.
2. Follow this link https://patientconnect.shinepartners.ca, Click Enrollment Request and complete the form. You will need either your Ontario health card or (Medical Record Number MRN). The MRN is on your patient armband.
3. You will then receive an email with a link to create your unique User Logon ID and password and set up your security questions.

Once you have completed the enrollment to Patient Connect, you will be able to view personal health information for the patient.

Alternatively, you can visit the hospital’s Health Information Department and register for Patient Connect; it only takes 15 minutes or less to register! You will need two pieces of identification (one piece of ID must be a photo ID).

You must be enrolled in Patient Connect to use the MEDITECH MHealth app.

To download the free app, visit the app store (Apple Store or Google Play), select the MEDITECH MHealth app and click to install.

Once installed:

1. Open the MEDITECH MHealthapp.
2. A pop-up message will appear requesting access to your location services. Select Yes.Make sure the Location Services in your device Settings is set to On
3. Click on the MEDITECH MHealth app and click onPatient Connect.
4. Enter your Patient Connect Logon ID and password

From the home screen menu, you can access all of your health information.

This is a two-step process. To ensure you receive update notices as well as any test results you can change your email address by:

1. Select Preferences, on the Patient Connect home page and update your email address.
2. Reset your Patient Connect User Login ID or Password, visit Patient Connect. Click on the link and follow the prompts accordingly

Sign into your Patient Connect account. Click on the Profile Icon. Click on Update My Profile. Enter the information (street address, phone number) you wish changed, and press submit. Health Information will review your request, so the change may not appear immediately.

Call 1-877-733-5033 or visit the Health Information Department to close your account.

You can also access your child’s record through proxy. To fill out the proxy form click here, after completing the proxy form, email the attached form and a picture of your ID to: PatientConnect@southlake.ca

Age 0 – 13

• Parent on chart/legal guardian(s) need to visit Health Information Department to enrol in the patient portal (with legal documentation if required)

Age 14 – 15

• The patient must go to the Health Information Department to enrol in Patient Connect
• Parents cannot create an account for the patient without written consent from the patient

Age 16 +

• The patient can provide email address at registration and self-enrol online
• Parent(s)/Legal Guardian(s) are automatically removed from patient account when the patient turns 16 years old
• The patient can re-consent to allow their parent(s)/legal guardian(s) to access their patient account

Patient Connect is an online tool that gives patients and families access to their health care information, health records, appointments and notes from clinical visits 24 hours a day, seven days a week. To self-enroll please visit Patient Connect or call the hotline at 877-733-5033.

To reset your Patient Connect User Login ID or password, visit the Patient Connect and click on either the “forgot LogIn ID” or forgot “password” link.

If you require further assistance, please call Patient Connect support at 1-877-733-5033

**If you believe that your Patient Connect account has been breached or compromised, please call the support number above.

Only you have access to your health information in Patient Connect. You have the ability to share this information at your discretion. You have the freedom to invite and/or revoke other people’s access to your health information, without needing to go through the healthcare organization.

You are able to determine access levels and choose what components of your health information each person is able to see. It is easy to see who has access to your information; you will also be able to see when the proxy user last viewed your information.

You can set this up by:

• Log into your Patient Connect account
• Select the Profile icon
• Click on the Shared Access button on the right side of you demographic information

It is important to remember that if a proxy requests a change of information via the Update Profile option, such as a change of address or email, this will change information on the patient’s health record.

You can view information from August 7, 2019 forward. There will be no historical information before this date.

Images are not available through the Patient Connect portal, but you can request these by visiting the hospital website.

Yes, patients aged 14 and older can remove parents/legal guardians’ access to their patient account at any time. This can be done by visiting the Health Information Department within the hospital.

To request access to the health record, you must go to the Health Information Department

You will need government photo identification.

Parents with a proxy account access to their child’s health record will receive regular reminder notices that access to their child’s Patient Connect account will be automatically suspended when the child turns 16 years of age. The child will be required to set up their own user account in Patient Connect.

By allowing your parents to create a Patient Connect account for you, you cannot limit what information your parents see.

Parents are able to view lab results, visit history, upcoming appointments, diagnostic and other reports.

You must be at least 14 years or older to create your own account.

Parents only have access to your health record if an account was created between the ages of 0-13. Parents’ access are automatically removed from the patient account when they turn 16. Once the patient turns 16, they can re-consent to allow their parents to have permanent access to their health record.

These numbers are the unique medical record # for each hospital. The numbering legend is:

• E00000000 – you are a patient at more than one site, so this is your enterprise medical record number
• M0000000 – you are a patient at Markham Stouffville Hospital
• S00000000 – you are a patient at Southlake Health
• H00000000 – you are a patient at Stevenson Memorial Hospital

Patient Connect contains information on Laboratory results, Diagnostic and other reports, your appointment schedule and a list of your discharge medications from any visit to Markham Stouffville Hospital, Stevenson Memorial Hospital and Southlake Health. Your health care providers add this information during your hospital visit.

In addition to calling the support line at 1-877-733-5033, you can visit the hospital’s Health Information Department to get help with Patient Connect.

Southlake’s Health Information Department is located:

East Building, Level 1.

Hours: 8 a.m. and 4 p.m., Monday to Friday (closed on statutory holidays)

For assistance enrolling for Patient Connect, or question about your Patient Connect account call 1-877-733-5033  Monday to Friday, 8:00 a.m. – 4:00 p.m.