We are always looking to ensure a safe environment for everyone at Southlake. We understand how important visitors are to patients and the role they play in their recovery. Generally, visiting hours are between 11 a.m. and 8:30 p.m. Please speak to the care team if you are planning to visit outside these hours.
- One visitor per patient will be permitted in the ED at the discretion of staff
We understand how important visitors are to patients while they’re in the hospital. Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member.
Please click here for full visitor guidelines.
Patients
Please check in at the Welcome Centre to the right of the East Entrance upon arrival. If your appointment is in the Medical Arts Building, check in at the Welcome Centre on Level 4 before proceeding to your appointment.
Masks
Please note that masks are mandatory during direct patient interactions on all inpatient units. This applies to all staff, medical staff, learners, volunteers, visitors and essential care partners.
Emergency Department (ED) and outpatient visitors
Southlake may have restricted visiting in the Emergency Department to keep our staff and patients safe, avoid overcrowding and allow for physical distancing. One visitor per patient will be permitted based on current volumes in the department. Outpatients are permitted one support person per patient as an escort to an appointment or procedure.
Please click here for ED visiting guidelines.
Childbirth at Southlake
If you are expecting to give birth at Southlake or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.
Entrance screening
All visitors will be required to self-screen at all entrances for COVID-19 symptoms, including fever/chills, cough, shortness of breath, decrease or loss of sense of taste or smell, unexplained fatigue, nausea, vomiting and diarrhea.
If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:
- Fever
- New or worsening cough
- Difficulty breathing
- Shortness of breath
- Sore throat
- Nasal congestion
- Difficulty swallowing
- New loss of taste or smell
- Unexplained fatigue/malaise
- Chills
- Headache
- Pink eye (conjunctivitis)
We are always looking to ensure a safe environment for everyone at Southlake. We understand how important visitors are to patients and the role they play in their recovery. Generally, visiting hours are between 11 a.m. and 8:30 p.m. with exceptions for Mental Health and Emergency (see details below). Please speak to the care team if you are planning to visit outside these hours.
- One visitor per patient will be permitted in the ED at the discretion of staff
Southlake offers virtual visits for those who are unable to visit in person. Please speak with your care team about arranging a virtual visit with your family member. A reminder that patient phones are free.
Please note:
- Masks are mandatory during direct patient interactions on all inpatient units. This applies to all staff, medical staff, learners, volunteers, visitors and essential care partners.
- Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time.
- Visitors are restricted in the Emergency Department based on volume. See below for details.
General guidelines for all visitors
- All visitors will be required to self-screen at all entrances for symptoms, including fever/chills, cough, shortness of breath, decrease or loss of sense of taste or smell, unexplained fatigue, nausea, vomiting and diarrhea. The requirement remains that those who are symptomatic or confirmed close contacts of individuals with COVID-19 are not permitted on site.
- Stay home if you are sick or are experiencing any symptoms of COVID-19, no matter how mild.
- Clean your hands frequently with hand sanitizer, or soap and water.
- Should there be an outbreak within the hospital, visitors may be restricted.
- Please check in and out at the nursing station with every visit.
Mental Health (adult inpatient) visitors
For the safety and security of our patients and due to the limited space in our units, please be advised the following guidelines for visitors within the Adult Mental Health inpatient units:
- Visiting hours are from 2 to 9 p.m., unless otherwise stated by staff.
- Visitors must be over the age of 16.
- All visits will occur in the common areas of the unit, unless otherwise stated by staff.
- Please leave all belongings, including cell phones, in visitor lockers located outside of MHU 4 (West 4).
- Any belongings brought in for patients must be searched by MHU staff before being brought onto the unit or given to the patient.
- Please use the intercoms located outside of the unit to talk with staff before entering. Please sign the visitor log upon entry and exit.
- Visits should not exceed 90 minutes.
Emergency Department (ED) visitors
- Southlake may have restricted visiting in the Emergency Department to keep our staff and patients safe, avoid overcrowding and allow for physical distancing.
- One visitor per patient will be permitted based on current volumes in the department.
- Due to environmental constraints, and physical distancing, seating for visitors cannot be guaranteed. Visitors may be asked to wait in their cars or leave a particular area due to clinic/department volumes and space.
Families and Babies
- Click here for visiting information specific to families and babies.
Thank you for working together to ensure all our safety during these unprecedented times. In order to keep everyone safe, visitor privileges may be revoked if all guidelines, and infection control practices are not followed.