Families and Babies (Maternal Child)
Welcome to Families and Babies
Southlake Health’s Maternal Child Program provides care for infants, children and adolescents. We understand for children and families, the hospital environment can be a frightening place to be. Knowing this, our highly skilled team ensures that Southlake’s youngest patients and their families are treated with the utmost compassion.
We want your birthing experience to be exactly what you and your family have imagined it to be. During your stay at Southlake our highly skilled team will work together to care for you, your baby and your family. Our team is passionate about helping you build a healthy family by providing the best possible care at all times. Always with compassion and respect for individual needs.
Patients needing information and resources available to you during your hospital visit (e.g. parking, what to bring, discharge times and other helpful information) please refer to the Preparing for Care section on this website.
Visiting and Designated Care Partner Guidelines
Please see our Visitor and Designated Care Partner (DCP) guidelines below.
NICU
- Two DCPs will be allowed to visit at the bedside for the length of stay (18 years and older). DCPs are not interchangeable.
- One visitor may accompany the DCP to visit the patient. Maximum two people at the bedside at a time.
- Siblings are not permitted in the NICU.
- Parameters of this visitation policy may be altered to meet the needs of the individual patient/family in consultation with the healthcare team.
Paediatric Unit
- 2 DCPs plus 2 visitors at a time will be permitted in the room. Only one DCP is allowed to stay overnight.
- Siblings are allowed to visit during visiting hours. Siblings must be accompanied by an adult who is not the mother and must be supervised at all times.
- Absolutely no other children will be permitted to visit.
Birthing Unit
Triage:
- 1 DCP will be permitted with the mother.
Labour and Delivery:
- 3 DCPs will be permitted in the labour room.
Post-Partum Unit:
- 1 DCP plus 2 visitors at a time will be permitted in the room
- Siblings are allowed to visit during visiting hours.
- Siblings must be accompanied by an adult who is not the mother and must be supervised at all times.
- Absolutely no other children will be permitted to visit.
Private Room:
- 1 DCP may stay overnight. No siblings allowed to stay overnight.
Semi Private/Ward:
- No one is allowed to stay overnight with the mother.
- The DCP may visit at any time throughout the day but must leave by 2300 hrs.
Prenatal Clinic:
- 1 DCP may accompany the pregnant mother.
- No children allowed at the appointment.
Birthing
Southlake’s Birthing Unit offers private birthing rooms where mothers labour, birth, and recover in a warm and comfortable setting. Each room is spacious and includes a three-piece washroom and a pull-out chair for family members to spend the night. Modern Operating Rooms and a recovery room are located within the Birthing Unit for both elective and emergency cesarean sections.
Birthing Room Guidelines
All labouring women are admitted to a private birthing room to labour and birth. Following birth, we make every effort to give new mothers an available room that matches their insurance coverage. All mothers will be given the option to pay to upgrade from a ward or semi-private to private room accommodations. Private rooms are available in the Birthing and Post-Partum Units.
Post-Partum Unit
This unit that focuses on assisting new families following the birth of their baby. Staff on the unit help new families prepare for their return home and educate them on how to care for both mother and baby. This unit also supports undelivered mothers requiring hospitalization due to complications of their pregnancy until they are ready for discharge.
Breastfeeding
Breastfeeding is the natural way to feed babies, thus, human milk is the perfect food for the healthy growth and development of babies. Southlake is committed to protecting, promoting and supporting breastfeeding. Southlake supports informed decisions regarding baby feeding.
We endorse the World Health Organization and the Canadian Pediatric Society recommendation for exclusive breastfeeding for the first six months and continued breastfeeding with the introduction of age-appropriate solids, until two years and beyond.
Our NICU offers Donor Milk to newborns who meet specific criteria. Please speak to one of our health care providers for further information
Prenatal Classes
Southlake is pleased to partner with a leader in prenatal education, Markham Prenatal, to deliver a series of prenatal classes to support expectant parents and their support persons. In response to the COVID-19 pandemic, all prenatal classes will be offered in a virtual format, at no cost to registrants. Our prenatal classes have been developed with the goal of providing accurate, current and unbiased information that will provide parents and families with an opportunity to learn and prepare for birth and care of their newborn.
All classes will be facilitated by Registered Nurses experienced in maternal and newborn care.
To register please click here.
The Simcoe Muskoka District Health Unit provides free in-person prenatal classes for residents of Simcoe Muskoka. These classes cover topics that include labour and birth, comfort measures, medical procedures, newborns, breastfeeding and after baby is born. Classes are offered in Angus, Barrie, Bracebridge, Bradford, Collingwood, Huntsville and Midland. Click here for more information.
As alternative options to support families who are unable to attend in-person classes, SMDHU offers virtually facilitated prenatal classes as well as self-guided online prenatal classes which include early pregnancy topics. For more information and for client registration, visit www.smdhu.org/prenatalclass
Resources for Families
If you are looking for support, resources or additional help, Southlake’s Maternal Child team is here for you! Resources have been put together by Southlake staff along with our Patient Family Advisory Committee (PFAC) members to support you and your family. Click here to view these resources.
The Family Suite Experience
Renovated with a skilled designer, the Family Suite is available on a first come first served basis – just like private rooms. It is completely updated and includes a smart TV with internet access, an updated sleeper for a support person, a private washroom and a fridge and microwave. If you are interested please let the clerk or nurse know when you arrive.
Neonatal Intensive Care Unit (NICU)
At Southlake we understand that compassion and exceptional care are essential for babies who require a higher level of care. The NICU team is comprised of intensive care providers and dedicated volunteers to support new families during this difficult time. Our Neonatal Intensive Care Unit (NICU) has medical expertise, progressive technology, and state-of-the-art equipment to provide specialized of care.
As a regional Level 2C Nursery, our highly trained nursing staff and physicians are able to stabilize and care for babies if born at 30 weeks or greater from conception to delivery — often referred to as preterm babies. Other full-term babies may require close monitoring for breathing and nutrition after birth in the NICU. Other complex services and treatments include:
- Mechanical ventilation for up to several days
- Nasal CPAP (Continuous Positive Airway Pressure)
- Blood transfusions
- Placement and maintenance of umbilical lines
- Maintenance of PICC lines
- Total parenteral nutrition (IV nutrition)
- RSV Prevention Clinic for outpatient palivizumab administration for at-risk babies
- Retinopathy of Prematurity (ROP) Clinic for babies requiring ROP eye exams and monitoring
- Neonatal follow-up
To offer continued support to parents with babies in our NICU, courtesy accommodation is available for mothers whose babies must remain in the NICU after mom is ready for discharge.
For more information download the NICU brochure.
Paediatrics
Our 12-bed Paediatric Unit and its team of staff specialize in providing compassionate care to children 0 – 18 years-of-age who are suffering from a wide range of diseases and illnesses.
Southlake’s Paediatric unit works with SickKids, CHEO and Holland Bloorview, as a community member of Kids Health Alliance (KHA). This great partnership brings together some of the best resources for providing care to children and youth.
Additional information for patients and caregivers regarding COVID-19.
Take a tour of our birthing unit by watching the video below.
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News & Media
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Preparing for Care – Birthing
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Preparing for Care – Paediatrics
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Preparing for Care – NICU
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After Care
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Programs & Clinics
News
Partnership between Georgina NP-Led Clinic, NYSS OHT and Southlake brings new children’s care clinic to Georgina
Friday October 11, 2024
By The
Numbers
2600+
Babies born each year at Southlake
Resources for Families
Donate
Southlake Obstetricians and Gynecologists
Doctors Taking New Patients
Frequently Asked Questions
News
Southlake’s new maternal fetal medicine clinic brings specialized care, closer to home
Tuesday November 19, 2024
What You Should Bring
Please bring snacks for your support person that do not need to be refrigerated.
For new moms:
- Toiletries
- Toothbrush and toothpaste, soap, lip balm, shampoo, tissues, brush/comb, sanitary pads (not liners, approximately two dozen), oil or lotion for massage.
- Clothing
- nightgowns, underwear, warm socks, housecoat, slippers.
- Amenities
- smartphone, iPad, music player (iPod), headphones or earbuds, camera, your favourite pillow with a coloured pillowcase, chewing gum or hard candy, juice, phone list of contacts, long-distance calling card, change for the vending machine, snacks for your support person(s), a pencil and paper.
For baby:
- 24 – 36 newborn diapers
- Baby’s own sleepers (if you wish)
- A going-home outfit
- A National Safety Mark regulated car seat
Click here to download A Baby’s Coming: Information to help you prepare for the birth of your baby.
Protect your Valuables
Although Southlake works hard to provide a secure environment, we cannot be held responsible for lost or stolen valuables. Therefore, please leave all valuables such as jewelry, watches, and large sums of money at home.
Midwives
Southlake is dedicated to accommodating the requests of mothers and their families. However, the midwife service can only be provided to those mothers who have arranged for care by a midwife and are under their care at the time of labour.
Midwives with privileges at Southlake:
372 Hollandview Trail, Suite #303
Aurora, Ontario L4G 0A5
T: 905-713-0022
F: 905-713-2245
yrmidwives@gmail.com
Cord Blood Programs
In a newborn’s umbilical cord, a high concentration of stem cells is contained within the cord blood. Stem cells are unique human cells that have the ability to develop into different kinds of cells. These include blood cells, muscle and brain cells.
Immediately after birth, the blood is collected from the portion of the cord that remains with the placenta with no pain or risk to your baby.
Stem cells can be used in patients requiring bone marrow transplants vital for fighting diseases such as blood cancers. Southlake supports patients who wish to participate in a cord blood program that offers families the opportunity to retrieve and store stem cells for possible future use. The choice to bank stem cells is made well in advance of labour.
If you are interested in the program, we encourage you to speak with your doctor or midwife. There is a fee involved with this program.
Creating an environment of exceptional care means strengthening our engagement with patients and families at Southlake. Our Paediatric Unit follows this belief when providing compassionate care to children and adolescents (0–18 years of age) who are suffering from a wide range of diseases and illnesses.
During your child’s or teen’s stay in hospital, you will meet many members of our interprofessional healthcare team. Feel free to ask questions or voice concerns to any of the nurses or doctors you interact with.
What to bring:
Children admitted to the paediatric unit are encouraged to bring the following items:
- PJs
- Housecoat
- Non-slip slippers or soft-soled shoes
- Toiletries
- toothbrush and toothpaste, shampoo, brush or comb, soap
- Other personal items your child or teen may need
For safety reasons, do not bring:
- Small toys that can be swallowed
- Plug-in electrical equipment
- Balloons or latex products
Remember, do not bring valuables such as jewelry, watches, cash or credit cards to the hospital.
Staying overnight
Supporting your family’s well-being begins with having the parent or guardian nearby. For this reason, we support one parent to stay overnight but ask for them to follow these guidelines:
- The parent or guardian must be at least 18 years of age.
- A cot will be provided when available. If possible, bring your own pillow, sleeping blanket or bag and toiletries. Some rooms cannot accommodate a cot; therefore, only a chair may be available.
- Shower facilities are available for parent use. Bring your own towel, soap, etc. Limit the number of personal belongings you bring as your child’s bedside table is the only available space for you.
- For sanitary reasons, we ask that all visitors use the visitor washrooms that are clearly signed and located by the entrance of our unit.
For information on resources available to you during your hospital visit or stay (e.g. parking, what to bring, discharge times and other helpful information) click on Preparing for care.
Hand Hygiene
Southlake’s Neonatal Intensive Care Unit follows strict infection prevention and control guidelines. In order to provide a safe environment for your baby, we require that every staff member, physician, parent and visitor practice frequent hand hygiene when in the NICU. From time to time we may remind you to wash your hands.
Security
In an effort to ensure the security of your baby, do not release your baby to anyone not wearing a Southlake photo ID. on. During your baby’s hospital stay, they will receive two patient ID bands which must be worn at all times. Staff will ensure your baby receives the right treatment, medication, or procedure by VISUALLY comparing two unique identifiers on the ID band to the electronic patient record, paper chart, or requisition.
Guidelines for family and friends coming to the NICU
Southlake encourages and supports the active involvement and participation, when conditions allow, of parents in the care of their infants. As such, parents are allowed in the NICU at any time. Parents and other visitors must adhere to the following when visiting the NICU:
- Siblings are the only children allowed in the NICU. They must be accompanied by an adult and must be supervised while in the unit. Siblings may visit at any time
- A maximum of three visitors, one of whom must be a parent, is allowed at any one time.
- Visitors will not be allowed into the unit without a parent unless written permission is given by both parents and this document is on the chart.
- Siblings and visitors who are unwell (a sore throat, cough, fever or flu-like symptoms) or who have been exposed to infectious diseases such as chickenpox or measles are not permitted in the NICU.
- For privacy and security reasons, parents and visitors must stay at the bedside of their own infant. Parents and visitors MUST not approach, touch or handle any infant except their own. If they perceive a problem, they are to bring it to the attention of the nearest nurse.
Going Home
Your healthcare team will determine when you and/or your child is ready to go home.
When you are ready, your obstetrician will provide discharge instructions for the mother with specific instructions to follow once you arrive at home. Your family physician/paediatrician will determine what discharge criteria are best for you and your baby.
When discharging, please make arrangements for your transportation home by 9 a.m. That way, other patients who require admission can be accommodated. This will be covered with other special instructions in your discharge package.
If you are a new mother, upon leaving you will sign a form for you and your baby. Your nurse will confirm the identification of your baby with you by checking the numbers on the hospital identification bracelets. Only parents or persons having legal custody may take a baby home.
Before leaving Southlake you may settle any outstanding financial charges at the:
- Nurses’ Station (Visa and Interac accepted. No cash or cheques)
- Cashier’s window, located in the East Building, Level 1, next to the main entrance.
Note: Invoices will be mailed to patients that are discharged after hours or on weekends.
Car Seat Safety
You are required to bring a Canadian Motor Vehicle Safety Standards (CMVSS), National Safety Mark approved car seat to the hospital to take your baby home on the day of discharge. Your discharging nurse will review the proper placement of your new baby in the infant car seat. For information on how to properly install and use a CMVSS-approved car seat, visit Transport Canada.
Government Resources
For information on benefits available to eligible individuals, visit the following government resources:
Bilirubin Testing
Bilirubin Testing
- T 905-895-4521, ext. 2268
When your baby’s bilirubin levels are high, a condition called jaundice can occur. Testing the level of bilirubin is done by a blood test. Serum bilirubin levels are drawn and the results are sent to the ordering physician. A nutritional assessment is completed and reviewed with parents, and follow-up instructions are discussed. This test can only be performed by a physician who has privileges at Southlake.
Birthing Unit
Birthing Unit
Southlake’s Birthing Unit offers private birthing rooms where mothers labour, birth, and recover in a warm and comfortable setting. Each room is spacious and includes a three-piece washroom and a pull-out chair for family members to spend the night. Modern operating rooms and a recovery room are located within the Birthing Unit for both elective and emergency caesarean sections.
Birthing Room Guidelines
All labouring women are admitted to a private birthing room to labour and birth. Following birth, we make every effort to give new mothers an available room that matches their insurance coverage. All mothers will be given the option to pay to upgrade from a ward or semi-private to private room accommodations. Private rooms are available in the Birthing and Post-Partum Units.
Note: your baby’s safety is an important part of our care at Southlake. Hospital staff, physicians, and volunteers can be easily identified by their photo identification badges. It is mandatory for all of these individuals to wear their ID badge while at the hospital. If you require assistance, observe a suspicious person or activity, have lost personal items, or have any security concerns, inform a staff member immediately.
Early Pregnancy Loss Clinic
Early Pregnancy Loss Clinic
When a pregnancy ends unexpectedly — prior to 20 weeks — women are referred to the Early Pregnancy Loss Clinic (EPL) through the Emergency Department or their family doctor. Options and treatment will be discussed and planned, as well as necessary follow-up.
Labour and Delivery Hotline
Labour and Delivery Hotline
- T 905-895-4521, ext. 2225
Southlake offers a labour and delivery hotline for expectant mothers who require labour and pregnancy support. This hotline is available 24 hours a day, seven days a week. Southlake provides families with direct communication with a registered nurse in the Birthing Unit who will discuss your concerns and provide you with labour and delivery information.
Neonatal Intensive Care Unit
Neonatal Intensive Care Unit
At Southlake, we understand that compassion and exceptional care is essential for babies who require a higher level of care. Our Neonatal Intensive Care Unit (NICU) has medical expertise, progressive technology, and state-of-the-art equipment to provide this level of support.
As a Regional Level 2C nursery, our highly trained nursing staff and physicians are able to stabilize and care for babies born at 32 weeks or greater from conception to delivery — often referred to as preterm babies. Other full-term babies may require close monitoring for breathing and nutrition after birth at the NICU.
The NICU is comprised of an interprofessional team of intensive care providers with a dedicated team of volunteers to support new families during this difficult time.
To offer continued support to parents with babies in our NICU, courtesy accommodation is available for mothers whose babies must remain in the NICU after mom is ready for discharge.
For more information download the NICU brochure.
NICU Skin to Skin Program
NICU Skin to Skin Program
Infants in the NICU will be given the opportunity to be held skin to skin by a parent or caregiver to promote infant physiological stability and positive parental psychological benefits. The practice of skin-to-skin contact between the infant and the parent/caregiver will be considered routine practice in the NICU.
Infant benefits include the following:
- Increased physiological stability
- Longer periods of quiet sleep
- Improved self-regulation development
- Increased breastfeeding incidence and duration
- Decreased pain perception
- Reduced stress and crying
Parental benefits include:
- Enhanced parent-infant attachment with a reduction in the negative effects of having a sick or preterm infant
- Greater parental ability to recognize their infant’s cues
- Increased self-confidence
- Decreased parental depression
- Increased maternal breast milk supply
Paediatric Asthma Clinic
Paediatric Asthma Clinic
- T 905-895-4521, ext. 2268
The Paediatric Asthma Clinic provides asthma education and assessment for difficult to manage asthmatics. A physician’s referral is required.
Paediatric Complex Care Clinic
Paediatric Complex Care Clinic
The Southlake Paediatric Complex Care Clinic offers holistic wrap-around care for children with medical complexity, and their families through our partnership with SickKids. The goal is to bring resources from both hospitals directly to the patient, providing coordinated one-stop care for families while developing a long-term and supportive relationship with them throughout their health care journey.
Children who have complex medical conditions, such as cerebral palsy, congenital heart disease and children who do not have a clear diagnosis are considered to have complex care needs. As these children tend to be treated by more than one health care provider the Complex Care Clinic provides a coordinated, comprehensive, and collaborative model that is designed to fit each patient’s unique needs. All referrals to the Complex Care Program are triaged through SickKids.
Pediatric Oncology Clinic
Pediatric Oncology Clinic
- T 905-895-4521, ext. 2231
Stronach Regional Cancer Center, level 1
Southlake’s Pediatric Oncology Satellite Clinic is located on Level 1 of the Stronach Regional Cancer Centre. We deliver cancer care for children, from birth to 18-years-of-age, through our partnership with the Pediatric Oncology Group of Ontario (POGO) and SickKids Hospital. Our nurses, pediatricians, pediatric oncologists and interprofessional members work in partnership with similar teams at SickKids to provide quality care closer to home.
To learn more about the POGO Pediatric Oncology Satellite Clinic at Southlake, click the image below.
Post-Partum Unit
Post-Partum Unit
The Post-Partum Unit is a 20-bed unit that focuses on assisting new families following the birth of their baby. Staff on the unit help new families prepare for their return home and educate them on how to care for both mother and baby. This unit also supports undelivered mothers requiring hospitalization due to complications of their pregnancy until they are ready for discharge.
Pregnancy Support Hotline
Pregnancy Support Hotline
- T 905-895-4521, ext. 2225
Southlake offers a labour and delivery hotline for expectant mothers who require labour and pregnancy support. This hotline is available 24 hours a day, 7 days a week. Southlake provides families with direct communication with a registered nurse in the Birthing Unit who will discuss your concerns and provide you with labour and delivery information.
Prenatal Assessment Clinic
Prenatal Assessment Clinic
- T 905-895-4521, ext. 2724
The Prenatal Assessment Clinic provides a full range of consultative and diagnostic services for patients who do not have a family physician. Patients are followed by the Obstetrician on-call and a Registered Nurse until the transfer of care to an assigned obstetrician at 16 -18 weeks of pregnancy. The clinic also offers all prenatal screening and referral to any other identified service.
Retinopathy of Prematurity (ROP) Clinic
Retinopathy of Prematurity (ROP) Clinic
- T 905-895-4521, ext. 2268
Babies requiring ROP eye exams and monitoring can be seen in this clinic. A physician’s referral is required. Your paediatrician will refer your baby if required.
Frequently Asked Questions
How can I find a new family doctor?
How can I find a new family doctor?
Please visit the page on our website: Doctors Taking New Patients
How do I report anyone that doesn’t have a Southlake ID badge?
How do I report anyone that doesn’t have a Southlake ID badge?
If you have any security concerns, inform a staff member immediately. They will notify the Security Office at 905- 895-4521, ext. 2385. If ever in any doubt, contact your nurse immediately.
How long do I have to stay in hospital after my baby is delivered?
How long do I have to stay in hospital after my baby is delivered?
All normal vaginal deliveries are generally discharged approximately 30 – 36 hours following delivery. In the case of caesarean delivery, in approximately 48 hours.
I don’t want to leave my baby alone in the NICU. Is there a place I can stay?
I don’t want to leave my baby alone in the NICU. Is there a place I can stay?
Our NICU contains courtesy accommodation for mothers whose babies must remain in the NICU after mom is ready for discharge.
I heard Southlake has a hotline for pregnancy support. How do I access this line?
I heard Southlake has a hotline for pregnancy support. How do I access this line?
Southlake offers a labour and delivery hotline for expectant mothers who require labour and pregnancy support. This hotline is available 24 hours a day, 7 days a week. Southlake provides families with direct communication with a registered nurse in the Birthing Unit who will discuss your concerns and provide you with labour and delivery information.
Call our hotline at 905-895-4521, ext. 2225
I see that Southlake has a Regional Level 2C nursery. What does this mean?
I see that Southlake has a Regional Level 2C nursery. What does this mean?
Our special care nursery is sometimes called a level 2 NICU (Neonatal Intensive Care Unit). The NCIU will care for your baby if he or she is born at 32 weeks or greater from conception to delivery — often referred to preterm babies. Other full-term babies may require close monitoring after birth at the NCIU.
What does Southlake do to keep my baby safe?
What does Southlake do to keep my baby safe?
Your baby’s safety is an important part of our care at Southlake. It is mandatory for all staff, volunteers and physicians to wear their Southlake ID badge. Immediately after delivery, you, your support person and your baby are identified with matching arm bracelets. Remember to not remove these bracelets until you arrive home.
It is important to not release your baby to any individual who is not wearing an appropriate Southlake photo ID and never leave your baby unattended.
What if I want my baby to be circumsized?
What if I want my baby to be circumsized?
If families wish this service you will need to make arrangements to bring baby back to the Ambulatory Day Care area. Information is available on your unit. Please be reminded the cost of newborn circumcision is not covered by OHIP. Circumcision includes two fees — a hospital fee and a physician’s fee. Once the hospital’s fee is made, a receipt will be issued and must be presented to the nurse before the procedure can be performed. You will need to talk to your physician about their costs.
Payment can be made at the Cashiers’ Office located on level 1 of the East Building at the main entrance, or the nursing station. Physician fees vary and it is recommended that you speak in advance to the doctor who will perform the procedure about fees and method of payment.
Where does the mother stay while in labour and recovering from birthing their baby?
Where does the mother stay while in labour and recovering from birthing their baby?
Our Birthing Unit offers private birthing rooms for mothers during labour, the baby’s birth, and recovery. Each room is spacious and includes modern amenities and a pull-out chair for family members to spend the night. Our operating rooms and a recovery room are located within the Birthing Unit for both elective and emergency caesarean sections.
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