facebook pixel Skip to main content

Office of Patient Experience

Helping to shape the future of healthcare.

Compliments or concerns? We want to hear from you.

Positive patient and family experiences occur through helpful communication, mutual respect for all and a true partnership between patients, families and staff. We value your opinion and invite your input and outlook. If you have a compliment, suggestion or concern please inform your nurse, healthcare provider or ask to speak to the manager of the department, by calling the Information Desk at 905-895-4521, ext. 2118. If you require further assistance, please contact Patient Relations:

Feedback Form

Click here to provide your feedback

By Phone
  • From within the hospital dial ext. 2290
  • From outside of the hospital dial 905-895-4521 ext. 2290
  • Outside of office hours, please leave a message and we will return your call within two business days.
Office Hours

Monday to Friday
8 a.m. –  4 p.m.
(excl. Statutory Holidays)

By Mail

Patient Relations
Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON L3Y 2P9


Helping to shape the future of healthcare

At Southlake, we value what patients and families are telling us about their care. By partnering with you, your family and loved ones every step of the way, we can find ways to help improve our healthcare services.

To help deliver this commitment, Southlake created a Patient and Family Advisory Program with more than 70 Patient and Family Advisors (PFAs) partnering with patients and families towards creating an environment where the best experiences happen.

Are you a person for a positive and effective change?

We are looking for Patient and Family Advisors (PFAs). A PFA is a volunteer who provides advice from the perspective of the patient, family, caregiver or chosen support person in matters that relate to the patient.

For more information regarding becoming a PFA, please review our Patient and Family Advisory Position Guide.

To apply please fill out the PFA Volunteer Application Form.

Spiritual Care at Southlake

Southlake is focused on a patient-centred approach to spiritual care and ensuring that everyone is treated with respect, dignity and compassion.

Southlake has established partnerships with many community spiritual care leaders and faith groups, enabling us to facilitate a spiritual care program tailored to the unique needs of each patient. Through our list of more than 65 spiritual care contacts, our program offers an inclusive community-based partnership approach to support the individual needs of patients and families. All spiritual care providers are committed to confidentiality and privacy.

Southlake maintains two on-site spiritual care centres located in the main building of our Davis Drive site (level 1 lobby) and in the Stronach Regional Cancer Centre (level 2). These spaces are managed by Southlake’s dedicated team of spiritual care volunteers and are available 24/7 for prayer, quiet reading, reflection and meditation for patients and families. In both areas spiritual items such as books, beads and rugs are available for all.

Spiritual care volunteers offer support to our patients each day and maintain our collection of faith-based materials, including copies of the Old and New Testaments, Quran, Bhagavad Gita, Vedas, and more, which are available to all patients and families upon request.

If you wish to receive visits from members of your faith community, please speak to your care team.


Patients and families can request spiritual care visits through their care team or by emailing spiritualcare@southlake.ca, or calling 905-895-4521 ext. 2198. After-hours support is available 24 hours a day by calling the switchboard at 905-895-4521.

Southlake’s Patient Declaration of Values guides how staff, physicians and volunteers interact with patients.