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River Glen Haven

Southlake temporarily managing River Glen Haven Nursing Home

After concluding River Glen Haven “requires enhanced management capacity to address disease spread in the (long-term care) LTC home, as well as a lack of clinical and administrative leadership,” the Ministry of Long-Term Care announced that Southlake would be temporarily managing River Glen Haven.

Click here to view the Ministry’s mandatory management order.

Between May 25 and August 23, Southlake will manage the home to achieve three goals:

  • End the outbreak of COVID-19 that has been ongoing since April 27, 2020
  • Stabilize staffing
  • Improve communications with families

Unless the Ministry of Long-term Care extends its order, River Glen Haven’s owners will resume managing the home on August 24, which is 90 days after the province’s management order was issued on May 25, 2020.

The situation as of July 3, 2020.

  • York Region Public Health has declared the COVID-19 outbreak over
  • Total # of active cases at RGH = 0
  • Total # of resolved cases = 53
  • Total # of residents who have tested positive for COVID-19 to date since March = 90
  • Total # of resident deaths due to COVID-19 to date = 36

Note: The data above is from York Region Public Health.  York Region’s website is updated every afternoon.

  • Family visits resumed July 9. Visits are currently limited to the outdoor garden and must be scheduled beforehand.

Actions taken during the outbreak:

  • Southlake’s Infection Prevention and Control team returned to River Glen Haven to conduct a follow-up assessment to confirm that all their initial recommendations, made back in May, have been implemented.
  • Regional PPE coaches returned to RGH to provide additional training for staff on the proper use of masks, gowns, face shields and gloves
  • Changes have been made to the meal service to improve the dietary experience for residents.
  • The Recreation Therapy team is continuing to develop new programming for residents, including in-room exercise sessions and music therapy. The team is also increasing social time within the constraints of the infection control measures in place, taking photos for families, and the house Bingo game has resumed.
  • Southlake’s management team has now met with 50 per cent of River Glen Haven families. Thank you to everyone who has taken the time to meet with us and provide your feedback. Your insights are helping us to better meet the needs of residents and families.
  • 17o virtual visits – video calls – between residents and families were completed between May 29 and July 3. Thank you to the York Region District School Board (YRDSB) for the loan of iPads to enable these virtual visits to happen.
  • In response to a new case of COVID-19, members of Southlake’s Infection Control team returned to River Glen Haven the week of June 15 to conduct an in-depth investigation into the source of this latest transmission of COVID-19.
  • The team determined that the infection control measures in place are the best approach to preventing further spread of the virus at River Glen Haven (RGH), however, there needs to be a continued focus on consistently applying these measures.
  • Southlake is collaborating with Hospice Georgina, the Canadian Mental Health Association and other Ontario Health Team partners to support River Glen Haven residents, caregivers and staff through this challenging time. These supports include virtual one-to-one and group support sessions, workshops and mindfulness-based videos.
  • Responsibility for Environmental Services, including housekeeping and laundry have been realigned under one Assistant Director of Care to better support infection prevention and control.
  • A new Registered Dietitian joined River Glen Haven. She has reviewed the menu, updated meal plans and made changes to the meal service, all in an effort to improve the dining experience for residents. Adjustments will continue to create a more pleasant experience.
  • Pierre Geoffroy joined Dr. Rubeena Zafar and Medical Director, Dr. Craig Donaldson on the RGH medical team. Dr. Geoffroy works in the areas of Geriatrics and Chronic Pain. He is an Attending Physician at other local nursing homes and has experience in Emergency Medicine and epidemiology.
  • The River Glen Haven team has a plan in place to enable safe in-person family visits once the home is off outbreak. This includes preparing the outdoor garden in front of the home so it is ready for use when families are able to resume visits.
  • It was great to welcome the St. John’s Ambulance Therapy Dogs back to the home last week today. The dogs visited with residents through the windows.
  • The deep-cleaningof the home was completed June 10 – 12.
  • As patients resolve they are moved back to their own rooms where possible. Patients were separated several weeks ago, grouping those who have tested positive from those who have not to prevent further spread of COVID-19.
  • Southlake ED physicians visit with patients at River Glen Haven three times per week. This in addition to regular visits from the home’s doctors.
  • RGH continues to be fully staffed. They continue to rely on a staffing agency to do this, so Southlake’s Human Resources Department is actively recruiting various permanent positions for River Glen Haven, including PSWs, RPNs, RNs, Health Care Aides and administrative staff. Increasing the number of permanent staff will reduce their reliance on a staffing agency and provide a stable staffing complement.
  • We have hosted two virtual town hall so far to provide families with an open forum at which they can ask questions and collectively hear the answers
  • Southlake opened an operations centre at Sutton District High School on June 8. Thanks again to the York Region District School Board for partnering with Southlake and River Glen Haven to provide this space for Southlake’s management staff to meet with RGH families and caregivers in person

Southlake has been supporting a number of long-term care facilities in our area. We have partnered with the Central Region, the Ministry of Long-Term Care, York Region Public Health and Paramedic Services, and the staff and management of the facilities.

Our teams have assessed and tested residents and staff, helped with infection prevention education and led personal protective equipment training.

One of the homes we have been helping is River Glen Haven in Sutton. Since May 6, a team of Southlake management staff have offered guidance and recommendations to help the facility respond to an outbreak of COVID-19 at the home.

On May 25, 2020, the Ministry of Long-Term Care announced that Southlake will be temporarily managing River Glen Haven. Our top priorities are to effectively manage the outbreak and to ensure that residents receive high-quality care. Our other objectives include open and frequent communication with the family members of residents, achieving appropriate staffing levels, and supporting River Glen Haven staff during this difficult time.

At Southlake, we have a responsibility to support the health and wellbeing of the communities we serve. As part of the transformation underway in Ontario’s healthcare system, we expect the role of hospitals will continue to evolve and the opportunity to partner with our colleagues in the long-term care sector is a prime example of the benefit of increased collaboration between local healthcare organizations.

Southlake will provide regular updates to the families of residents at River Glen Haven and will also provide regular updates for the public on our website.

Click here for the news release from the Ministry of Long-Term Care.

Click here for our full statement.