Emergency
If you are experiencing a medical emergency, call 911.
Southlake’s Emergency Department (ED) provides care to more than 112,000 patients each year, serving the Town of Newmarket, northern York Region and south Simcoe County 24 hours a day, seven days a week.
Our ED has a dedicated team of healthcare professionals and volunteers to assist you with your care.
We know how difficult it may be to know when to visit our ED, as many illnesses and procedures can be treated at local walk-in health clinics. If you are ever in doubt, please go to your nearest ED.
The illnesses treated in the department range from minor to life-threatening, and patients are treated based on the severity of their illness.
If your needs are outside the scope of what Southlake can provide then you will be assessed, stabilized and transferred to a hospital that offers specialized care designed to meet your needs.
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Why work at Southlake?
By The
Numbers
115,000
patient visits to Southlake’s Emergency Department per year
Preparing for Care
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Caring for children with respiratory illness and fevers
Monday December 5, 2022
Frequently Asked Questions
Southlake Visitor Guidelines
When you arrive at Southlake’s Emergency Department, whether by ambulance or on your own, you will be triaged according to the Canadian Triage Acuity Scale. You will then be assigned a triage level of 1 to 5, where level 1 requires immediate, urgent care (potential loss of life or limb), and level 5 requires non-urgent attention (illness and ailments that can be treated by a family physician).
You will be seen based on the severity of your illness. We understand that it may not seem fair when someone who has arrived after you is treated while you are waiting for care. Although this system can lead to long waits for some patients, it remains the safest and most effective way to deliver care within a busy Emergency Department.
Upon arrival in the Emergency Department:
- Have your health card ready and be prepared to take a number or speak with the pre-triage screening nurse. You will be called either by name or number to a triage desk. An assessment of your illness or injury will be done by a triage registered nurse.
- Always remember to bring with you a list of all your current prescriptions as well as all over-the-counter medications you are taking. Don’t forget to include the dosage and frequency of your medication.
- Following your assessment, you will either be assigned a bed and taken to your room or asked to wait within the waiting area.
- There are four care areas in the Emergency Department. You will be placed according to your particular health needs.
- The Emergency Department can get extremely busy. Please let the staff know if your condition changes during your wait. If you are experiencing chest pain or shortness of breath, immediately notify the triage nurse.
- If you require admission to the hospital, you may be required to stay in the Emergency Department until a bed becomes available.
Your safety is important to us. Southlake’s Emergency Department is a locked department, which means all patients and visitors must report to the triage nurse, the registration clerk or a volunteer to enter the inside.
In keeping with our commitment to staff, physician and patient safety, the Emergency Department (ED) has cameras located in common areas, including hallways and waiting rooms as well as certain assessment rooms to record any safety-related issues. If you have any questions, please contact Patient Relations at Southlake.
Seeking additional information can be helpful before your next Emergency Department visit.
Hospital for Sick Children
T: InfoMed Line (416) 813-5817
Poison Control
T: 1-800-268-9017
Telehealth Ontario
Free access to registered nurses 24 hours a day, seven days a week
T: 1-866-797-0000
One-Stop-Shop Directory for Mental Health, Addiction and Housing Supports
This directory is maintained by community agency partners in York Region.
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Dr. Edward Chan
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Emily Chan
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Jeffrey Chan
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Michael Charnish
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Marko Duic
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Christopher Gannage
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Vincent Ho
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Creighton Hui
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Albert Lau
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Raymond Lee
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Ian Mak
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Gaurav Puri
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. James Shin
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Andrew Shum
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Jay Silverstein
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Leeor Sommer
Emergency Medicine
Emergency Medicine
(905) 895-4521
English
Dr. Roderick Tanaka
Emergency Medicine
Emergency Medicine/Family & Community Medicine
(905) 726-9755
English
Dr. Raj Waghmare
Emergency Medicine
Emergency Medicine/Family & Community Medicine
(905) 895-4521
English
Discharge Planner
Discharge Planner
During regular hours, the Emergency Department has a discharge planner. Their job is to guide you and your family through problems related to hospital admission and discharge services. Discharge planners also assist you and your family to understand and manage the effects and complications of your illness. Southlake encourages you and your family to follow up with the discharge planner by phone if needed.
Fast Track
Fast Track
10 a.m. to 1 a.m., seven days a week
The Fast Track area of the Emergency Department operates from 10 am to midnight, seven days a week with dedicated clinician coverage. This area is another assessment space available in the Emergency Department for patients to be seen and treated appropriately. Often patients with less urgent conditions will be seen in this space.
Our Fracture Clinic’s orthotech applies and removes casts 11 a.m. to 11 p.m., seven days a week.
Geriatric Emergency Management (GEM) Nurse
Geriatric Emergency Management (GEM) Nurse
A Geriatric Emergency Management (GEM) nurse is available to the Emergency Department if there is an apparent need. A GEM nurse’s focus is on seniors who are at risk of suffering an injury, in need of assistance, or who are pending admission to long-term care. They also provide support to the Emergency Department in developing an elder-friendly emergency healthcare environment.
Home Care Arrangements
Home Care Arrangements
Home care can be arranged for patients requiring intravenous medications, wound care, and other treatments prescribed by their doctor. Please talk to your attending care team member.
Language and Sign Language Interpretation
Language and Sign Language Interpretation
24 hours a day, seven days a week
Language interpretation services are available for many languages and dialects spoken currently in Canada. American Sign Language is also available. Services are offered via a secure two-way video link to language interpretation professionals.
Security
Security
A dedicated Security Service is present at all times to support the Emergency Department.
Volunteers
Volunteers
The Emergency Department is a busy place. Our Southlake volunteers are dedicated to helping you and your family as soon as you come through our doors.
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