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Visiting Hours

Create an environment where the best experiences happen.

As we navigate the rapidly changing pandemic, we are always looking to ensure a safe environment for our patients, families, staff & physicians. In order to do so, we have updated our visitor guidelines, effective December 24, 2021. There will be limited exceptions, similar to those we already have in place. The following changes are being made:

  • Inpatient stays will have no visitors unless part of the exceptions (end of life, labour and delivery, child, paediatrics, Designated Care Partners)
  • No visitors permitted in the ED except under extenuating circumstances at the discretion of staff

We understand how important visitors are to patients while they’re in the hospital. Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member. A reminder that patient phones are free.

Southlake requires all visitors and Designated Care Partners to be fully vaccinated. Proof of vaccination and identification will be validated during screening. Effective January 4, Ontario’s enhanced vaccine certificate with official QR code is required, which can be downloaded from the provincial vaccine portal.

Please click here for full guidelines for visitors.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding Designated Care Partners.


Frequently Asked Questions

  • To keep everyone safe, avoid overcrowding and allow for physical distancing, one visitor per patient may be permitted depending on the environmental constraints and current volumes in the ED. 
  • Outpatient clinic visitors must be pre-approved prior to arriving at the clinic. 

Yes.

Effective November 15, 2021, all visitors must show proof of full COVID-19 vaccination (two doses plus a minimum of fourteen days) and government issued photo identification for every visit. A negative COVID-19 test is not an exception for visitor and Designated Care Provider’s (DCPs) proof of vaccination.

To schedule a visit, call 905-895-4521 ext. 2728 from 10 a.m. to 7:30 p.m. daily.Visits must be scheduled 24 hours in advance.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding Designated Care Partners.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding Designated Care Partners.

As we navigate the rapidly changing pandemic, we are always looking to ensure a safe environment for our patients, families, staff and physicians. In order to do so, we have updated our visitor guidelines, effective December 31, 2021. There will be limited exceptions, similar to those we already have in place. The following changes are being made:

  • Inpatient stays will have no visitors unless part of the exceptions (end of life, labour and delivery, child, paediatrics, Designated Care Partners)
  • No visitors permitted in the ED except under extenuating circumstances at the discretion of staff

We understand how important visitors are to patients while they’re in the hospital. Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member. A reminder that patient phones are free.

Please click here for full visitor guidelines.

Designated Care Providers (DCPs) provide support to specific patients and are designated by the patient/substitute decision maker/POA. DCPs provide support to patients with significant developmental, intellectual or functional disabilities such as cognitive impairment or communication barriers. They may provide direct care to the patients such as feeding, mobility, hygiene, cognitive stimulation, communication and meaningful connection or may assist with decision making. 

  • DCPs must be fully vaccinated and be at least 18 years of age.     
  • DCPs and hours of visitation must be approved by the Manager or designate of the unitDCPs do not have to call the inpatient booking line in order to book their visit 
  • DCPs must follow Southlake visitor guidelines.  
  • DCP access will be determined based on compassionate circumstances surrounding the individual patient. 
  • Proof of full vaccination
  • Government issued photo identification (e.g. driver’s license, passport)

Effective November 15, ALL VISITORS must show proof of full COVID-19 vaccination (two doses plus a minimum of fourteen days) and identification for every visit. The only exemptions are government issued medical exemptions or specific patient populations such as labour and deliver, imminent end-of-life patients, NICU or paediatric patients and some Emergency Department patients. To schedule a visit, call 905-895-4521 ext. 2728 from 10 a.m. to 7:30 p.m. daily. Visits must be scheduled 24 hours in advance.

Approved visitors attending Southlake with an extenuating circumstance will be screened at the entrance door and provided a VISITOR name tag with the date. Visitor nametags must be visible at all times. 

Who cannot visit?

  • Anyone exhibiting the following signs or symptoms:
    • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea.
  • Anyone who is known or suspected COVID-19 positive and has not been cleared by Public Heath.
  • Anyone who is a contact of a known COVID-19 positive individual.
  • Those who are feeling unwell.

Limited exceptions will apply for those with approved medical exemptions and visitors of specific patient populations including; end of life, children under 18 and child birth.