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Visiting Hours

Create an environment where the best experiences happen.

COVID-19 Update: Effective March 19 Southlake will not be accepting visitors

Effective March 19, 2020 Southlake will not be accepting visitorsThis includes the Emergency Department. Please contact your care team with any questions. We have made this change to protect hospital staff and our most vulnerable patients, and to support the recommendation for social distancing.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person. Please also read the notice to all people planning childbirth at Southlake Regional Health Centre during the Novel Coronavirus Pandemic (COVID-19).

Families, friends and caregivers have a valuable role when patients can benefit from having their loved ones by their side. That’s why our visiting hours are 24 hours a day, seven days a week.

We welcome care providers to stay at the hospital with your loved one, based on their needs and wants, day or night.

As part of preparing for your care, we will work with you and your family on the best times for visiting.

We strongly believe by reducing anxiety often associated with hospital visitation restrictions, families will help Southlake deliver a culture of exemplary care.

Are you visiting between 10 p.m. and 6 a.m.?

If your visit is during the night, we ask all visitors to check in with their loved one’s healthcare team and be mindful of HUSH (Helping Us Support Healing) practices during these times:

  • Speak in lower or hushed tones and dim lights where possible
  • Turn cell phones and devices to mute or vibrate and use earphones to listen to or watch electronics
  • In a multi-bedroom, you may visit in a lounge or off-unit public area; if the patient is able
  • In order to respect other patients, multiple visitors in a shared room may use the lounge

Frequently Asked Questions

Yes. Your health team will partner with you and your family to decide the visiting hours best to meet your individual needs. This planning will also assure the safety of patients, other visitors and Southlake staff are met.

Children are most welcome but must be supervised by an adult who is not the patient. We ask that they remain with the adult who is supervising them with the ability to monitor the child’s behaviour.

Absolutely! Our patients will be the ones to define their “family” and how and when they will be involved in their care.

No. Other programs such as the Adult Mental Health Inpatient Unit and Wellness Area, NICU, Postpartum visits and infants staying with admitted mothers have individual visitation policies.

We believe it is important for our patients to have the support of family and friends when receiving care at Southlake. Each individual has unique needs that will benefit from the inclusion of loved ones during their care.