COVID-19 Update: Effective March 19 Southlake will not be accepting visitors
Effective March 19, 2020 Southlake will not be accepting visitors. This includes the Emergency Department. Please contact your care team with any questions. We have made this change to protect hospital staff and our most vulnerable patients, and to support the recommendation for social distancing.
If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person. Please also read the notice to all people planning childbirth at Southlake Regional Health Centre during the Novel Coronavirus Pandemic (COVID-19).
Families, friends and caregivers have a valuable role when patients can benefit from having their loved ones by their side. That’s why our visiting hours are 24 hours a day, seven days a week.
We welcome care providers to stay at the hospital with your loved one, based on their needs and wants, day or night.
As part of preparing for your care, we will work with you and your family on the best times for visiting.
We strongly believe by reducing anxiety often associated with hospital visitation restrictions, families will help Southlake deliver a culture of exemplary care.
Are you visiting between 10 p.m. and 6 a.m.?
If your visit is during the night, we ask all visitors to check in with their loved one’s healthcare team and be mindful of HUSH (Helping Us Support Healing) practices during these times:
- Speak in lower or hushed tones and dim lights where possible
- Turn cell phones and devices to mute or vibrate and use earphones to listen to or watch electronics
- In a multi-bedroom, you may visit in a lounge or off-unit public area; if the patient is able
- In order to respect other patients, multiple visitors in a shared room may use the lounge