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Visiting Hours

Create an environment where the best experiences happen.

Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. 

Effective June 29, Southlake moved to Phase 2 of visiting during COVID-19 and is beginning to welcome back families and caregivers to visit their loved ones. 

Southlake is committed to providing a safe, secure and comfortable environment for our patients and staff. For this reason, the return of visitors will be different from before the COVID-19 pandemic began. It’s important to note there will not be a resumption of an open visiting approach at this time. The number of visitors will be restricted for the safety of all patients and staff, as COVID-19 continues to be present in the community. Not all patients will be able to have a visitor, for example for patients in the Cancer Centre or patients who will be in the hospital for a short stay. Please check with the patient’s care team before you visit.

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person


Frequently Asked Questions

Yes. Your health team will partner with you and your family to decide the visiting hours best to meet your individual needs. This planning will also assure the safety of patients, other visitors and Southlake staff are met.

Children are most welcome but must be supervised by an adult who is not the patient. We ask that they remain with the adult who is supervising them with the ability to monitor the child’s behaviour.

Absolutely! Our patients will be the ones to define their “family” and how and when they will be involved in their care.

No. Other programs such as the Adult Mental Health Inpatient Unit and Wellness Area, NICU, Postpartum visits and infants staying with admitted mothers have individual visitation policies.

We believe it is important for our patients to have the support of family and friends when receiving care at Southlake. Each individual has unique needs that will benefit from the inclusion of loved ones during their care.