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Updates for Patients and Visitors

We are always looking to ensure a safe environment for everyone at Southlake. We understand how important visitors are to patients and the role they play in their recovery. Generally, visiting hours are between 11 a.m. and 8:30 p.m. Please speak to the care team if you are planning to visit outside these hours. 

  • One visitor per patient will be permitted in the ED at the discretion of staff

We understand how important visitors are to patients while they’re in the hospital. Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member.

Please click here for full visitor guidelines.


Please check in at the Welcome Centre to the right of the East Entrance upon arrival. If your appointment is in the Medical Arts Building, check in at the Welcome Centre on Level 4 before proceeding to your appointment.


Effective June 30, masks will be optional for all staff, nurses, physicians, volunteers, patients, visitors and Designated Care Providers (DCPs) in the following areas:

  • All public areas of the hospital (hallways, corridors, stairwells, elevators, cafeteria, etc.)
  • All common spaces within inpatient clinical units* (hallways, nursing stations, communication stations, charting rooms, break rooms, meeting rooms, etc.)
  • All family waiting areas, including visitor lounges, where patients are not present.

Masking remains mandatory in the following areas for all staff, nurses, physicians, volunteers, patients, visitors and DCPs:

  • Emergency Department
  • Labour & Delivery triage
  • Ambulatory waiting areas and
  • During prolonged, direct patient contact to patients in both inpatient and outpatient areas.

Emergency Department (ED) and outpatient visitors

Southlake may have restricted visiting in the Emergency Department to keep our staff and patients safe, avoid overcrowding and allow for physical distancing. One visitor per patient will be permitted based on current volumes in the department. Outpatients are permitted one support person per patient as an escort to an appointment or procedure.

Please click here for ED visiting guidelines.

Childbirth at Southlake

If you are expecting to give birth at Southlake or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.

Entrance screening

All visitors will be required to self-screen at all entrances for COVID-19 symptoms, including fever/chills, cough, shortness of breath, decrease or loss of sense of taste or smell, unexplained fatigue, nausea, vomiting and diarrhea.

PLEASE NOTE: All visitors and patients are required to wear medical-grade masks at all times in the hospital.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)