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COVID-19 Updates for Patients and Visitors

Southlake visitor guidelines

Southlake currently has moderate on-site access for visitors, aligned with the provincial Roadmap to Reopen.

Protecting the health and safety of our patients, staff and community is our top priority. For this reason, visiting hours, duration of visits and the number of visitors permitted in the hospital at one time may be restricted. We continue to update our essential visitor policy as the COVID-19 situation evolves in our community.

Please note:

  • Not all patients will be able to have a visitor. Visits must be arranged ahead of time and with approval by the unit Manager or designate.
  • Visits must be scheduled for one hour between 11 a.m. and 8 p.m.
  • Visitors must wear a medical mask at all times, including in the patient’s room.
  • Visitors who feel unwell (fever, cough, shortness of breath, sore throat): please do not visit at this time. 

Please click here for full guidelines for visitors.


Southlake has a universal masking policy and therefore all patients and visitors must wear a mask. You will be given a medical mask by Southlake’s screeners when you arrive at the hospital. Masks between the ages of 2-5 years are optional. Gloves are not permitted.

Emergency Department (ED) and outpatient visitors

Southlake’s Emergency Department (ED) is seeing very high levels of patients. To keep everyone safe, avoid overcrowding and allow for physical distancing, one visitor per patient in the ED will be permitted, depending on the current volumes in the department and with the discretion of the ED team. The team is here to keep you safe so we ask that you respect their decision.

If visiting restrictions are necessary, patients with the following conditions will be permitted one visitor:

  • Life altering event or having a mental health crisis
  • Requiring assistance with communication and ambulation
  • Experiencing cognitive impairment, development disability
  • Under 18 years

If your loved one is admitted to hospital as an inpatient, you will not be permitted to accompany them to the unit directly from the ED. You will need to contact the admitting unit to make further arrangements to visit. There are NO in and out privileges for designated visitors in the ED.

Childbirth at Southlake during COVID-19

If you are expecting to give birth at Southlake during the pandemic, or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.

Enhanced entrance screening

All patients and visitors will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, you may be directed to either the Emergency Department or Southlake’s COVID-19 Assessment Centre.

PLEASE NOTE: All visitors and patients are required to wear medical-grade masks that will be supplied when you enter the hospital. When you arrive at a screening point, you will be asked to remove any mask you might be wearing (including cloth masks) and to put on the mask provided by Southlake staff.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)

Click here to download and complete our pre-screening tool ahead of arriving for your appointment.

Click here to download the screening tool if your appointment is in the Medical Arts Building.

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below) or the Level 2 Bridge in the West Parking Garage (#2 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).