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Updates for Patients and Visitors

As we navigate the rapidly changing pandemic, we are always looking to ensure a safe environment for everyone at Southlake. We understand how important visitors are to patients and the role they play in their recovery. Visitors will be able to visit patients one at a time between the hours of 11 a.m. and 8 p.m. Masks must be worn at all times. Please take one from the mask dispenser at the entrance before visiting your loved one.

  • One visitor per patient will be permitted in the ED at the discretion of staff

We understand how important visitors are to patients while they’re in the hospital. Southlake offers virtual visits for those who are unable to visit their loved ones in person. Please speak with your care team about arranging a virtual visit with your family member. A reminder that patient phones are free.

Please click here for full visitor guidelines.

Patients

Please check in at the Welcome Centre to the right of the East Entrance upon arrival. If your appointment is in the Medical Arts Building, check in at the Welcome Centre on Level 4 before proceeding to your appointment. Southlake has a universal masking policy and therefore all patients and visitors must wear a medical mask. Please take one from the mask dispenser at the entrance.

Masks

Southlake has a universal masking policy and therefore all patients and visitors must wear a medical mask. This mask must stay on at all times and cover both your mouth and nose. Masks between the ages of 2-5 years are optional. Gloves are not permitted. Please take one from the mask dispenser at the entrance before visiting your loved one.

Emergency Department (ED) and outpatient visitors

Southlake may have restricted visiting in the Emergency Department to keep our staff and patients safe, avoid overcrowding and allow for physical distancing. One visitor per patient will be permitted based on current volumes in the department. Outpatients are permitted one support person per patient as an escort to an appointment or procedure.

Please click here for ED visiting guidelines.

Childbirth at Southlake

If you are expecting to give birth at Southlake or have a child in the hospital, please click here to visit our Families & Babies page for more specific information regarding a support person.

Enhanced entrance screening

All visitors will be required to self-screen at all entrances for COVID-19 symptoms, including fever/chills, cough, shortness of breath, decrease or loss of sense of taste or smell, unexplained fatigue, nausea, vomiting and diarrhea.

PLEASE NOTE: All visitors and patients are required to wear medical-grade masks at all times in the hospital.

If you have a scheduled clinical appointment, test or procedure, and have any of the following symptoms, please call your clinic to see if you should still come to the hospital:

  • Fever
  • New or worsening cough
  • Difficulty breathing
  • Shortness of breath
  • Sore throat
  • Nasal congestion
  • Difficulty swallowing
  • New loss of taste or smell
  • Unexplained fatigue/malaise
  • Chills
  • Headache
  • Pink eye (conjunctivitis)

Click here to download and complete our pre-screening tool ahead of arriving for your appointment.

Click here to download the screening tool if your appointment is in the Medical Arts Building.

Restricted access and reduced number of entry points

To ensure the most efficient screening process, Southlake has currently restricted access to the main campus.

Main Hospital
Enter through the East main entrance (#1 on the map below)

Medical Arts Building (MAB)
Enter through the North entrance – parking lot side (#3 on the map below) or through the Bridge from the parking garage (#4 on the map below)

Cancer Centre
Enter through the ground level lobby entrance (#5 on the map below)

This does not apply to patients going to the Emergency Department (ED). Patients who are going to the ED should continue to use the main ED entrance (#6 on the map above).